---
title: 'Product Operations & Strategy Senior Manager at Felix Technologies, Inc.'
canonical: 'https://feeny.ai/job/product-operations-strategy-senior-manager-felix-technologies-inc-miami-n0v46xzmd469'
type: 'job'
last_seen: '2026-09-14'
---

# Product Operations & Strategy Senior Manager at Felix Technologies, Inc.

- **Company:** Felix Technologies, Inc.
- **Location:** Miami, FL
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.gem.com/felix/am9icG9zdDqKZ2c1EXFNu_iKp2uV7SOO

## Job description

## About Us

[Félix](https://felixpago.com/) is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

By joining Félix, you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by the global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States!

We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.

## About the Role

The Product Operations & Strategy Senior Manager will serve as the strategic co-pilot, product operator, and force-multiplier for the Head of Consumer Lending. Embedded directly inside our highest-leverage credit growth vertical, your mission is to drive product excellence, shape product strategy, and build the operational engine that articulates vision across all credit squads. In this role, you will bridge credit strategy with execution as a product leader who thinks in terms of user value, funnel conversion, unit economics, and feature adoption. You will bring structure to complex product ecosystems without introducing corporate bureaucracy—owning the product management rhythm (from OKRs and Product Discovery to Roadmap Summits and go-to-market execution) while serving as the central connective tissue between Product Managers, Engineering, Credit Risk, Data, and Compliance teams. This role is built for a highly independent, product-minded operator who thrives in high-ambiguity environments, possesses sharp business acumen, and is obsessed with understanding user needs, optimizing core lending funnels, and scaling product adoption nationwide.

## Responsibilities

- Product Strategy & Executive Alignment: Partner directly with the Head of Consumer Lending to define, articulate, and execute the product vision for credit products. Translate complex lending models into crisp product roadmaps, executive business cases, and strategic direction for internal squads and external partners.
- Squad & Triad Enablement: Act as the operational connective tissue for Consumer Lending squads (PMs, Tech Leads, Design Leads). Facilitate cross-squad alignment on technical dependencies, release readiness, and product discovery loops without adding friction or bureaucracy.
- Product Operations & Lifecycle Management: Architect and own the operational infrastructure that enables high-velocity product delivery. Establish product feedback loops, feature rollout frameworks, and experiment cadences (A/B testing) to maximize product impact and user retention.
- Roadmap Cadence & Product Alignment: Facilitate product alignment across Consumer Lending squads. Lead OKR planning, cross-squad product dependencies mapping, and periodic Roadmap Summits to ensure seamless feature delivery and go-to-market readiness.
- Product Process Optimization: Continually audit and streamline how product decisions are made, documented, and shipped—eliminating organizational friction and focusing strictly on shipping value to users rather than executing rigid frameworks.

## Requirements

- 5+ years of experience directly within Product Management, Product Strategy, Product Operations, or BizOps in hyper-growth tech/fintech companies.
- Fintech & Credit/Lending Expertise: Understanding of digital financial products, credit risk lifecycle, consumer lending, cards, or payments infrastructure is preferred but not necessary.
- Product-First & Analytical Mindset: Deeply comfortable working with product metrics (funnel conversion, drop-offs, CAC/LTV, activation, retention), designing user journeys, and leveraging SQL/BI tools to back up product decisions with data.
- Strategic & Autonomous Operator: Exceptional ability to operate independently, manage up, challenge assumptions constructively, and align cross-functional leaders (Product, Engineering, Risk, Legal, Compliance) around product priorities.
- Customer & UX Obsession: Strong passion for building intuitive user experiences, particularly for underserved communities, with an appreciation for simple, conversational UI/UX.
- Modern Tooling & AI Curiosity: Hands-on experience with agile product management platforms (ClickUp, Jira, Notion, Amplitude/Mixpanel) and a genuine enthusiasm for leveraging AI/LLM workflows to optimize product delivery.
- Bilingual Fluency: 100% fluent in both English and Spanish (written and verbal) is required, as you will host executive meetings and coordinate cross-border teams across the U.S. and LATAM.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

## What We Offer

- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- For US-based employees, 401(k) with an employer match
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment

## Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

Want to learn more about our privacy practices? Check out our [Privacy Policy](https://www.felixpago.com/en/legal).

## About Felix Technologies, Inc.

## Company Overview
- **One-liner**: Félix is an AI-powered financial services platform that enables Latino immigrants in the U.S. to send money to Latin America via WhatsApp and is expanding into broader cross-border financial products.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States (also operates with a remote HQ model)
- **Founded**: 2021
- **Founders**: Manuel J Godoy (Co-Founder & CEO), Bernardo Garcia (Co-Founder)

## Core Business
- **Primary Industry**: Financial Services – Remittances and cross-border payments.
- **Target Customers**: B2C – Latino immigrants in the United States sending money to family in Latin America (Mexico, Guatemala, Honduras, El Salvador, Colombia, Ecuador, Peru, and more).
- **Mission / Purpose**: To build the financial companion for Latino immigrants in the United States, starting with remittances and expanding into the broader financial life that follows.

## Products & Services
- **Félix WhatsApp Chatbot**: Core product – an AI-powered chatbot integrated into WhatsApp that allows users to send money to Latin America in three steps. No app download required. Supports payments via credit/debit card or cash, with recipients receiving funds in bank accounts or via store pickup.
- **Broader Financial Services (in development)**: Félix is expanding beyond remittances into additional financial services for Latino immigrants, including managing money across borders with trust, speed, and simplicity.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total Funding – $99.5M (as of May 2025) across six rounds (Pre-Seed, Seed, Series A, Series B). Annual Revenue reported at $1.5M.
- **Notable Investors/Partners**: QED Investors (led Series B), Castle Island Ventures (led Series A), Switch Ventures (led Pre-Seed), HTwenty, Monashees, General Catalyst Customer Value Fund.
- **Growth Signals**:
  - Processed over $6B in transactions since inception.
  - Headcount grew ~99.2% year-over-year to 261 employees (across 15 countries).
  - Expanded services to Guatemala and Honduras after initial focus on Mexico.
  - 93 active job postings (as of late 2025/early 2026), with yearly job posting growth of +389.5%.

## Competitive Advantages
- **Deeply integrated with WhatsApp**: Users can send money without leaving a chat app they already use, lowering barriers to adoption.
- **Latino-built, culturally tailored**: Team understands the financial, cultural, and emotional reality of sending money home; support in Spanish, 24/7.
- **Technology stack**: Combines AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible.
- **Top-tier investor backing**: Over $100M from respected global fintech and crypto investors, validating the model.

## Strategic Focus
- **Expansion into full financial services**: Moving beyond remittances to become the financial companion for Latino immigrants (e.g., savings, lending, credit).
- **Geographic growth**: Adding new sending corridors (e.g., El Salvador, Colombia, Ecuador, Peru) and recipient countries.
- **Product development**: Leveraging AI and chat-based interfaces to simplify more financial tasks.

## Why Work Here
- **Culture**: Described as a hyper-growth Series B company with a “legendary” mission – a group of high-performers united by an obsession with customer empowerment. Values include inclusion, speed, and impact.
- **Remote/hybrid policy**: Remote-first HQ in San Francisco, with offices in SF and distributed across 15 countries (including Mexico, Argentina, Brazil, Colombia, etc.). Offers flexibility.
- **Engineering & growth**: Strong emphasis on tech (101 employees in technical roles). Active hiring for senior software engineers, data analysts, credit risk analysts, fraud specialists, and product managers.
- **Notable perks**: Backed by top investors; opportunity to work on cutting-edge AI, blockchain, and stablecoin technology for a mission-driven product that serves an underserved market.

## Sources
1. [jobs.gem.com](https://jobs.gem.com/felix) – Career page and company data
2. [linkedin.com](https://linkedin.com/company/felix-pago) – Company details, workforce, and financials
3. [felixpago.com](https://www.felixpago.com/en/what-is-felix) – Product description and service regions
4. [felixpago.com](https://www.felixpago.com/en/life-at-felix) – Culture, milestones, and mission

## Other roles at Felix Technologies, Inc.

- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-felix-technologies-inc-mexico-gja57srxzh66) — Mexico
- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-felix-technologies-inc-argentina-1adjnzgb1j40) — Argentina
- [Fraud Investigations Jr. Specialist](https://feeny.ai/job/fraud-investigations-jr-specialist-felix-technologies-inc-bogota-09zjcs01nm6p) — Bogotá, Colombia
- [Product Designer, Credit](https://feeny.ai/job/product-designer-credit-felix-technologies-inc-miami-4bkvseh84ma3) — Miami, FL
- [Product Designer, Credit](https://feeny.ai/job/product-designer-credit-felix-technologies-inc-bogota-xryqghgq49kp) — Bogotá, Colombia
- [Compliance Operations Agent](https://feeny.ai/job/compliance-operations-agent-felix-technologies-inc-mexico-3ec4v9pesgdk) — Mexico
- [Director, Engineering Operations](https://feeny.ai/job/director-engineering-operations-felix-technologies-inc-new-york-bgeb6qkb2sm2) — New York, NY
- [Fraud ops Supervisor](https://feeny.ai/job/fraud-ops-supervisor-felix-technologies-inc-mexico-city-1vrqnhp42yp2) — Mexico City, Mexico
- [Senior Regional Office Manager](https://feeny.ai/job/senior-regional-office-manager-felix-technologies-inc-mexico-city-ksf8zxhxxsqx) — Mexico City, Mexico
- [Senior Product Manager -  Multiproduct Experience](https://feeny.ai/job/senior-product-manager-multiproduct-experience-felix-technologies-inc-san-8x2s1zwmcb87) — San Francisco, CA