--- title: 'Product Operations Support Specialist at Pansophic Learning' canonical: 'https://feeny.ai/job/product-operations-support-specialist-pansophic-learning-remote-c4xx5b3m6b0r' type: 'job' last_seen: '2026-10-18' --- # Product Operations Support Specialist at Pansophic Learning - **Company:** Pansophic Learning - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/pansophiclearning/jobs/8034515003 ## Job description We're looking for a Product Operations Support Specialist to help support the tools and systems for teaching and learning across our schools. Will provide second-level support and coordination across our curriculum and education technology stack — including our Learning Management Systems, Clever, Student Information Systems, supplemental curriculum tools, and internal proprietary platforms — picking up tickets after our helpdesk has completed initial triage and troubleshooting. This role is a great fit for someone who's organized, communicates clearly, enjoys solving problems, and wants to grow their skills in ed-tech operations. ## Responsibilities Second-Level Support - Pick up escalated Zendesk tickets from our helpdesk after initial triage, and investigate and resolve issues related to curriculum tools, Learning Management Systems, Clever, Student Information Systems, and internal systems - Escalate more complex or unresolved issues to the appropriate team member or vendor, and track them through to resolution - Serve as a knowledgeable resource for helpdesk when they need guidance on supported tools Vendor Coordination - Organize and maintain vendor communications, including tracking open issues and follow-ups - Schedule and manage vendor meetings, including preparing and distributing agendas - Help coordinate vendor onboarding and routine check-ins Documentation - Create and maintain clear, up-to-date documentation for supported tools, processes and comment issue resolutions (help articles, SOPs, FAQs) - Keep internal knowledge base current as tools, processes, or vendor relationships change Training Support - Support the training team with logistics, materials, and scheduling for tool rollouts and ongoing training - Help identify recurring support issues that point to a training gap Cross-Functional Support - Provide second-level, escalated support across Curriculum, Learning Management Systems, Clever, Student Information Systems, and internal proprietary technologies when issues fall outside a single system or require coordination across teams - Partner with the Product Operations Manager and broader Product Operations team on process improvements ## Qualifications - 1–3 years of professional experience, ideally in a support, operations, or coordination role - Experience working in K-12 education - Strong written and verbal communication skills - Highly organized, with the ability to juggle multiple tools, tickets, and vendor relationships at once - Comfortable learning new software tools and systems quickly - Experience with a ticketing system (Zendesk and Jira preferred) - Ability to work independently in a fully remote environment ## Preferred - College degree - Familiarity with Learning Management Systems, Student Information Systems, or Clever - Experience supporting or coordinating vendor relationships - Experience creating end-user documentation or training materials Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The annual starting salary for this position is between $50,000 – $55,000 annually.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually. Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences. We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans. ## EQUAL EMPLOYMENT OPPORTUNITY It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. ## #LI-AB1 ## About Pansophic Learning ## Company Overview - **One-liner**: Pansophic Learning is a global school management company that operates and supports brick-and-mortar, virtual, and blended schools to expand access to quality education worldwide. - **Entity Type**: Private (Bootstrapped/Private – no disclosed funding rounds) - **Headquarters**: McLean, Virginia, United States - **Founded**: 2014 - **Founders**: Ron Packard and Maria Szalay ## Core Business - **Primary industry**: Education Administration Programs / K-12 and Higher Education Management - **Target customers**: B2G (governments, school districts), B2B (partner universities), and B2C (students and families) across the U.S., Europe, Middle East, and Africa. - **Mission or purpose**: “To provide quality education, anywhere in the world, in the modality that best meets the needs of each student.” [pansophiclearning.com](https://pansophiclearning.com/) ## Products & Services - **Global School Management** – Full-service management of brick-and-mortar, online, and blended schools, including content, technology, instruction, and facilities. - **Online Schools** – Fully virtual K-12 programs serving students across multiple countries. - **Higher Education Partnerships** – Helping universities implement online learning solutions within traditional college environments. - **Childcare & Early Learning** – Early childhood education programs. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company). - **Key Metric**: Annual revenue of approximately **$3.6M** (latest estimate). [linkedin.com](https://www.linkedin.com/company/pansophic-learning) - **Notable Investors/Partners**: Founders have deep ties to the education sector (Ron Packard previously founded K12 Inc., which grew to ~$1B revenue). No external investors publicly listed. - **Growth Signals**: Headcount of **160 employees**, growing **+8.2% year-over-year** (+15 people). Active job postings increased **+100% year-over-year** (6 open positions as of mid-2026). [linkedin.com](https://www.linkedin.com/company/pansophic-learning) ## Competitive Advantages - **Founder expertise**: Ron Packard built K12 Inc. from a startup to nearly $1B in revenue, giving Pansophic deep operational playbooks. - **Global reach**: Operations across the U.S., Europe, Middle East, and Africa, offering multiple modalities (online, blended, brick-and-mortar). - **Scalable model**: Technology and platform focus allows replication of successful school models across geographies. - **Mission-driven**: Strong emphasis on expanding educational access in underserved regions. ## Strategic Focus - **Expansion**: Scaling proven school models into new international markets. - **Technology integration**: Leveraging platforms, analytics, and online tools to improve outcomes and lower costs. - **Partnerships**: Working with governments and universities to implement blended and online programs. ## Why Work Here - **Culture**: Described as entrepreneurial, collaborative, and non-hierarchical, with a strong sense of mission. [pansophiclearning.com](https://pansophiclearning.com/careers-overview/) - **Remote/Hybrid**: Multiple remote positions listed; headquarters in McLean, VA with offices also in Mexico and the UK. [pansophiclearning.com](https://pansophiclearning.com/careers/) - **Values**: Integrity, Entrepreneurism, Cultural Responsivity, Career Mobility. - **Career growth**: Emphasis on mentorship, training, and creating new roles to support expansion. - **Employee rating**: 3.3/5.0 on LinkedIn (34 reviews), with work-life balance at 3.1 and culture at 3.0. [linkedin.com](https://www.linkedin.com/company/pansophic-learning) ## Sources 1. [pansophiclearning.com – Homepage](https://pansophiclearning.com/) 2. [pansophiclearning.com – Careers Overview](https://pansophiclearning.com/careers-overview/) 3. [pansophiclearning.com – Leadership](https://pansophiclearning.com/leadership/) 4. [pansophiclearning.com – Careers](https://pansophiclearning.com/careers/) 5. [linkedin.com – Company Page](https://www.linkedin.com/company/pansophic-learning) ## Other roles at Pansophic Learning - [Business Analyst](https://feeny.ai/job/business-analyst-pansophic-learning-tysons-corner-6s5bhgy6rw7r) — Tysons Corner, VA - [Senior Financial Analyst](https://feeny.ai/job/senior-financial-analyst-pansophic-learning-tysons-corner-mjqmyvgaqf89) — Tysons Corner, VA - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-pansophic-learning-tysons-corner-afqs7zqh2cnf) — Tysons Corner, VA - [Field Engineering Manager](https://feeny.ai/job/field-engineering-manager-pansophic-learning-parma-vzxe3nncyccq) — Parma