---
title: 'Product Owner (1026) at Trail Appliances Ltd.'
canonical: 'https://feeny.ai/job/product-owner-1026-trail-appliances-ltd-3388-sweden-way-richmond-6q1kr1wn05et'
type: 'job'
last_seen: '2026-10-26'
---

# Product Owner (1026) at Trail Appliances Ltd.

- **Company:** Trail Appliances Ltd.
- **Location:** 3388 Sweden Way Richmond, Canada
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.lever.co/trailappliances/09e543c6-0570-467c-b1f0-3514243de2ea

## Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.

We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance).

This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

As a Product Owner, you will

Product Strategy & Roadmap

- Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals
- Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations

Process & Solution Improvement

- Identify gaps across processes, data, controls, usability, and automation
- Evaluate friction points for customers and employees and propose scalable improvements
- Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches

Backlog Ownership & Delivery

- Own and prioritize the product backlog based on business value, urgency, and effort
- Translate business needs into:
- Requirements and process maps
- User stories and acceptance criteria
- UI/UX expectations and measurable outcomes

Cross-Functional Collaboration

- Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
- Facilitate workshops, backlog refinement sessions, demos, and decision forums
- Ensure alignment across business and technical stakeholders

Testing & Release Execution

- Participate in system testing and lead/support UAT
- Validate delivered solutions against requirements before release
- Coordinate release readiness, including training, documentation, and adoption activities

Performance & Adoption

- Measure outcomes against defined KPIs
- Ensure delivered solutions drive real business improvements
- Support post-launch optimization and continuous improvement

To be successful in this role, you bring

- 5+ years in product ownership, business analysis, enterprise systems, or digital transformation
- Proven ability to prioritize competing demands and connect technology to business outcomes
- Strong business analysis skills:
- Process mapping
- Requirement definition
- User stories and acceptance criteria
- Benefit measurement
- Excellent stakeholder engagement skills with the ability to influence and challenge effectively
- Experience with testing, UAT, and validating delivered solutions
- Strong communication skills—able to translate between business and technical teams
- Comfortable working with data and KPIs to drive decisions and measure success
- Solid understanding of UI/UX principles in business systems

Bonus points

- Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems
- Background in retail, supply chain, logistics, finance, customer service, or sales enablement
- Familiarity with Agile delivery practices and backlog management tools
- Experience with process mapping, journey mapping, wireframing, or prototyping
- Exposure to change management, training, adoption, and post-launch performance tracking

Who You’ll Work With

- Senior Director, Business Enablement, Automation & Data
- Business leaders, SMEs, and frontline teams
- Other Product Owners and Enablement team members
- IT teams including developers, QA, architects, and operations
- Data, analytics, finance, HR, and external partners/vendors

Work Environment

- Hybrid work environment with regular in-person collaboration sessions
- Standard business hours with occasional support during releases or critical events
- Minimal travel; occasional visits to stores, distribution centres, or business sites may be required

Why Join Trail?

- Competitive salary + extended health benefits
- Generous employee appliance discounts
- Opportunities for career growth and development
- Collaborative, team-oriented culture with events and volunteer programs
- Opportunity to impact a trusted Canadian brand at scale

## INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

## About Trail Appliances Ltd.

## Company Overview
- **One-liner**: Trail Appliances Ltd. is Western Canada’s leading independent appliance retailer, selling home and kitchen appliances from over 55 brands, complemented by in-house delivery and support.
- **Entity Type**: Private (Privately Held, Family-Owned)
- **Headquarters**: Richmond, British Columbia, Canada
- **Founded**: 1974
- **Founders**: The Broderick family (founders; the business remains family-owned)

## Core Business
- **Primary Industry**: Retail (Home Appliances)
- **Target Customers**: B2C (homeowners, renters), B2B (builders, developers, interior designers), and SMB (property managers).
- **Mission/Purpose Statement**: To enhance the quality of life for Canadian families by creating special moments at home — making shopping ridiculously easy and inspiring possibilities.

## Products & Services
- **Retail Sales**: In-showroom and online sales of refrigerators, washers, dryers, ranges, dishwashers, and small appliances from 55+ brands (e.g., Miele, Bosch, Samsung, LG). Includes design consultations, financing, and a free premium delivery service.
- **Builder Division (Single Family, Multi-Family, Apartment Replacement)**: Project-based sales and specification support for new construction and multi-family developments.
- **Designer Sales**: Dedicated relationship-based support for interior designers and architects, including early-stage project specification and product sourcing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Annual revenue not disclosed; employs 307 people ([LinkedIn](https://ca.linkedin.com/company/trail-appliances)) — down 1.3% year-over-year.
- **Notable Investors**: No institutional investors — the company is family-owned.
- **Growth Signals**: 50+ year legacy, trusted as Western Canada’s top independent appliance retailer. Active hiring: 21 open job postings (up 61.5% year-over-year, as of late 2025). Recently celebrated its 50th anniversary. Operates 10 showrooms, 3 clearance centres, and 4 offices.

## Competitive Advantages
- **Local Expertise, National Scale**: A family-owned independent with showrooms full of thousands of appliances and a well-trained team — “so buying appliances is as easy as using them.”
- **End-to-End Service**: In-house delivery, customer support, and appliance technicians. This vertical integration reduces friction and builds loyalty.
- **50+ Years of Trust**: Strong reputation in British Columbia, with many employees staying 10–15+ years, and a deep network with builders and designers.
- **Family Culture**: “We're entrepreneurial, driven, and maybe a little appliance-obsessed.” High staff retention and a people-first ethos differentiate from big-box competitors.

## Strategic Focus
- **Deepening Builder & Designer Relationships**: Active hiring for District Sales Manager (Multi-Family Builder Sales) and Designer Sales roles shows priority on business development.
- **Operational Excellence**: Investing in logistics, delivery, and warehouse operations to maintain “stress-free delivery” and “fast, reliable service.”
- **Talent Attraction & Retention**: Actively growing headcount (job postings up 61.5% YoY), with emphasis on learning & development and a supportive culture.

## Why Work Here
- **People-First Culture**: “Caring, integrity, innovation, authenticity, and determination” are cornerstones. Many employees stay for 10, 15, even 30+ years.
- **Hybrid/On-Site Mix**: Roles range from on-site (warehouse, delivery, sales support) to hybrid (e.g., Senior Credit Manager) and permanent office positions. The Richmond HQ operates on a hybrid schedule for eligible roles.
- **Growth & Development**: 50th anniversary celebrations highlighted a strong commitment to learning and development. Roles span sales, operations, logistics, finance, HR, and leadership.
- **Benefits**: Competitive compensation and benefits package. Free premium delivery for customers is mirrored by investment in delivery teams (real-time tracking, in-house fleet). Perks include a family-oriented atmosphere and entrepreneurial spirit.
- **Awards & Recognition**: regularly delivers exceptional results and is recognized as “BC’s Most Loved Appliance Retailer.” Work environment is low-pressure and supportive.

## Sources
1. [trailappliances.com - BC Careers Page](https://www.trailappliances.com/bc/p/careers)
2. [Lever.co - Trail Appliances Job Board](https://jobs.lever.co/trailappliances)
3. [LinkedIn - Trail Appliances Company Page](https://ca.linkedin.com/company/trail-appliances)
4. [trailappliances.com - BC Homepage](https://www.trailappliances.com/bc/)
5. [Workable - Trail Appliances Job Board](https://apply.workable.com/trail-appliances-2/)

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