---
title: 'Product Owner at CPI Security'
canonical: 'https://feeny.ai/job/product-owner-cpi-security-charlotte-ta4v4nf2b7vh'
type: 'job'
last_seen: '2026-10-14'
---

# Product Owner at CPI Security

- **Company:** CPI Security
- **Location:** Charlotte, NC
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/cpisecurity/jobs/4718171006

## Job description

Summary:

CPI Security, in Charlotte, NC, is looking to hire a full-time Product Owner located in office at our corporate headquarters. The Product Owner is responsible for maximizing the value delivered by the product development team by defining and prioritizing the product backlog. Acting as a bridge between stakeholders and the development team, the Product Owner ensures that the team delivers high-quality products aligned with business objectives and customer needs. This role requires strong collaboration, decision-making, and strategic thinking to translate vision into actionable work while fostering an Agile culture.

## Key Responsibilities

- Define, prioritize, and maintain the product backlog to ensure it reflects business priorities and user needs.
- Write, refine, and complete user stories, including detailed requirements and acceptance criteria, to provide clear and actionable guidance to the development team.
- Ensure backlog items are well-groomed and ready for development, reducing ambiguity and supporting efficient delivery.
- Serve as the primary liaison between the development team, business stakeholders, and customers.
- Actively engage with stakeholders to understand business goals, gather requirements, and ensure alignment on product vision and priorities.
- Define and communicate the product vision, ensuring alignment with organizational goals and market demands.
- Stay informed about industry trends, customer feedback, and competitive insights to shape the product roadmap.
- Actively participate in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
- Ensure the development team has a clear understanding of priorities and objectives for each sprint.
- Collaborate with the team to deliver incremental value, ensuring product releases meet quality and business expectations.
- Prioritize features and enhancements to balance technical debt, user satisfaction, and business value.
- Stay updated on Agile methodologies, industry standards, and technological advancements.
- Foster a culture of continuous improvement, encouraging team feedback and adapting processes as needed.
- Actively participate in Agile communities and learning opportunities to enhance knowledge and bring innovative ideas to the organization.
- Define key performance indicators (KPIs) and success metrics to evaluate the impact of delivered features.
- Regularly review and analyze product performance, providing insights for improvement.

Job Requirements

- Bachelor’s degree in Business, Computer Science, or a related field preferred.
- Certified in Project Management Professional (PMP).
- Proven experience as a Product Owner, Business Analyst, or in a similar role within an Agile environment.
- Strong understanding of Agile principles and frameworks (Scrum, Kanban, SAFe, etc.).
- Experience with product lifecycle management and delivering customer-centric solutions.
- Familiarity with product management tools such as Jira, Azure DevOps, or similar platforms.
- Knowledge of the software development lifecycle (SDLC) and technical environments.

Additional:

- Certified Scrum Product Owner (CSPO) or similar Agile certification preferred.
- Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Strong analytical and problem-solving skills to evaluate requirements and prioritize work.

## About CPI Security

## Company Overview
- **One-liner**: CPI Security is a regional, full-service residential and commercial security provider offering monitored alarm systems, smart home integration, and 24/7 real-time response across the Southeastern United States.
- **Entity Type**: Private (bootstrapped/family-owned)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1991
- **Founders**: Not publicly disclosed on available sources

## Core Business
- **Primary industry**: Electronic Security / Home & Business Security Systems / Monitoring Services
- **Target customers**: Residential homeowners, commercial businesses, and new construction developers in the Southeast (primarily North Carolina, South Carolina, Tennessee, and Georgia)
- **Mission or purpose statement**: “Your Safety, Our Mission” — focused on helping and protecting others, with a commitment to customers, communities, and first responders throughout the Southeast.

## Products & Services
- **Residential Security Systems**: Customizable packages including 24/7 monitoring, smart cameras, sensors, and smart home integration. All packages include free professional installation.
- **Commercial Security Systems**: Tailored security solutions for businesses, including installation and service.
- **Real-Time Response (Real-Time Response℠)**: Proprietary monitoring service featuring real, local people (not just AI) who proactively safeguard homes and respond immediately to alerts.
- **Smart Home Integration**: AI-powered monitoring systems integrated with smart home technology (e.g., cameras, door locks, automation).
- **Flexible Payment Options**: Equipment can be purchased upfront or financed via monthly plans.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 230,000 customers; one of the nation’s top 10 largest security providers; over 750 employees (as of 2026)
- **Notable Investors/Partners**: Not publicly disclosed (private). Key partnerships include local first responders and communities.
- **Growth Signals**: Expanded from 10 employees and 300 customers in 1991 to 750+ employees and 230,000+ customers; named SDM Dealer of the Year (twice), Central Station of the Year, and Marvel Award winner; recognized as one of the Carolinas’ Top 25 Best Places to Work; The Monitoring Association named CPI Security 2023 Enterprise Monitoring Center of the Year.

## Competitive Advantages
- **Real-Time Response℠**: Differentiator of having real, local people monitoring and responding to alarms, not just AI or call centers. This human-in-the-loop approach is positioned as superior care and faster response times.
- **Regional Focus**: Branches throughout the Carolinas, Tennessee, and Georgia enable local knowledge, faster on-site response, and personalized service.
- **Award-Winning Excellence**: Industry-recognized for alarm response times, technology, and customer service. SDM Dealer of the Year (twice) and Enterprise Monitoring Center of the Year (2023).
- **Free Professional Installation**: A key customer perk that lowers friction for adoption.
- **Long-Standing Reputation**: Founded in 1991, providing decades of trust and stability in a competitive market.

## Strategic Focus
- **Growth & Expansion**: Continuing to expand its regional footprint across the Southeast (currently in NC, SC, TN, GA) with active hiring for sales, installation, and support roles in new and existing markets.
- **Technology Innovation**: Investing in cutting-edge, AI-powered monitoring systems and smart home integration to stay ahead of industry trends and evolving threats.
- **Customer Retention & Lifecycle**: Actively hiring for roles like Marketing Manager – Customer Retention & Lifecycle and Customer Retention Manager, indicating a focus on long-term customer value and reducing churn.
- **Operational Excellence**: Prioritizing fast alarm response times, professional installation, and exceptional customer service as core operational pillars.

## Why Work Here
- **Culture & Recognition**: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
- **Benefits**: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
- **Work Environment**: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
- **Community Impact**: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
- **Career Growth**: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
- **Engineering & Tech Roles**: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.

## Sources
1. [cpisecurity.com - Home Page](https://cpisecurity.com/)
2. [cpisecurity.com - About / The CPI Story](https://cpisecurity.com/the-cpi-story/)
3. [cpisecurity.com - Careers Page](https://cpisecurity.com/about/careers/)
4. [job-boards.greenhouse.io - CPI Security Jobs](https://job-boards.greenhouse.io/cpisecurity)

## Other roles at CPI Security

- [Residential Security Sales Representative](https://feeny.ai/job/residential-security-sales-representative-cpi-security-greenville-svcj6tb7e5mb) — Greenville, SC
- [Residential Installation Technician](https://feeny.ai/job/residential-installation-technician-cpi-security-charlotte-wh73mmrgewbg) — Charlotte, NC
- [Commercial Security Sales Consultant](https://feeny.ai/job/commercial-security-sales-consultant-cpi-security-raleigh-yybvdb9fh7wr) — Raleigh, NC
- [Inside Sales Advisor](https://feeny.ai/job/inside-sales-advisor-cpi-security-charlotte-q09ge72h4wj9) — Charlotte, NC
- [New Home Construction Security Sales Manager](https://feeny.ai/job/new-home-construction-security-sales-manager-cpi-security-charleston-0err8xa6qc8y) — Charleston, SC
- [Head of Information Technology](https://feeny.ai/job/head-of-information-technology-cpi-security-charlotte-smwbjt2ghgfp) — Charlotte, NC
- [Fayetteville Residential Installation Technician](https://feeny.ai/job/fayetteville-residential-installation-technician-cpi-security-fayetteville-haeepbsagmnt) — Fayetteville, NC
- [New Construction Sales Representative](https://feeny.ai/job/new-construction-sales-representative-cpi-security-columbia-gazzstg80sxb) — Columbia, SC
- [Residential Security Field Sales Manager](https://feeny.ai/job/residential-security-field-sales-manager-cpi-security-charleston-xdrnejstjcb0) — Charleston, SC
- [Regional Commercial Sales Manager - Raleigh Market](https://feeny.ai/job/regional-commercial-sales-manager-raleigh-market-cpi-security-raleigh-8fa6srchcac6) — Raleigh, NC