---
title: 'Product Solutions Analyst | Housing at EliseAI'
canonical: 'https://feeny.ai/job/product-solutions-analyst-housing-eliseai-toronto-xj7sqf770kmv'
type: 'job'
last_seen: '2026-09-09'
---

# Product Solutions Analyst | Housing at EliseAI

- **Company:** [EliseAI](https://feeny.ai/companies/eliseai)
- **Location:** Toronto, Canada
- **Compensation:** $60k–$85k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/EliseAI/51270e3c-3b0d-40b0-8f81-b49aeec2b757/application

**Skills:** Technical Support, CRM, Zendesk, Ticketing Systems, Data Analysis, Retool, Google Sheets, Excel, DataDog, LogRocket, Postman, API Testing, Tableau, SQL

> Serve as the first line of defense for clients by resolving Tier 1 technical issues, troubleshooting system configurations, and managing ticketing queues. Act as a subject matter expert for Elise platforms, collaborating with Product and Engineering teams to ensure high-quality client experiences and accurate bug re...

## Job description

## About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission.

## About The Role

EliseAI’s Product Solutions team are subject matter experts responsible for solving issues and providing beyond best in class service for our clients. Our Product Solutions Analysts possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The Product Solutions team sits at the center of the business bridging the gap between client experience and Product and Engineering working to troubleshoot client issues and ensure the best possible client experience.

## Key Responsibilities

Be the First Line of Defensive for our Clients

- Serve as the initial point of contact for client questions, issues, and requests across the Elise platform.
- Deliver timely, professional, and empathetic solutions that make our clients feel heard and supported.
- Clearly gather issue details, including expected versus actual behavior, reproduction steps, and business impact, to ensure fast and accurate resolution.
- Take ownership over ticketing queue for the product you have ownership over and ensure backlog percentages meet our internal KPIs.

Learn and Navigate Our Platform

- Develop a strong foundational understanding of our product, clients, and how we work together.
- Learn how clients are onboarded and how their preferences are reflected in system configurations.
- Understand how our platform integrates Property Management Systems and CRMs.
- Build awareness of how client-reported issues affect their day-to-day business operations.
- Become a subject matter expert in Elise systems and third party tooling such as Postman, DataDog, Log Rocket, and more.

Troubleshoot and Resolve Tier 1 Issues

- Resolve common product questions and known issues using documentation, internal tools, and established workflows.
- Advise customers on best practices for configuring and interacting with their AI Assistant.
- Prioritize and manage your workload based on issue severity and customer impact.
- Escalate complex or unresolved issues to Solutions Engineers and/or Engineering with clear and thorough documentation.

Document and Escalate Bugs Effectively

- Identify potential bugs and inconsistencies in the platform during client interactions.
- Create clear, high-quality escalation tickets that include:
- A concise description of the issue
- Steps taken to reproduce
- Business impact
- Links to relevant logs, queries run, etc.
- Relevant examples or documentation
- Assist with basic investigation using available tools (e.g., logs, predefined queries, or internal dashboards) to support escalation.

Close the Loop with Clients and the Team

- Clearly Communicate updates, resolutions, and next steps clearly to clients
- Confirm issues are resolved and ensure client satisfaction before closing tickets.
- Share learnings, patterns, and feedback with teammates to help improve processes, documentation, and product quality
- Maintain a 85%+ CSAT

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

## Requirements

- 1+ years in a Technical Support Specialist or equivalent role
- Experience with support software and CRMs (e.g., Zendesk)
- Demonstrated technical proficiency; Computer Science/Math/Engineering degree preferred
- Bias towards data-driven decision-making and analytical skills
- Strong written and verbal communication skills
- Experience in a customer-facing role
- Willing to work in person with your team 4-5 days per week upon opening of our office

Nice to haves include:

- Experience building projects using low code / no code tools such as Retool
- Advanced knowledge of Google Sheets or Excel
- Familiarity with DataDog or other similar event-logging software
- Familiarity with Postman or other API testing tools
- Familiarity with Reporting tools such as Tableau
- Experience writing SQL queries

## Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

## Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- Unlimited vacation and paid holidays
- We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range:

The salary range for this role is CAD $70,000 - $85,000 with the ability to earn overtime. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors, including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.

If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at interview.accommodations@meetelise.com.

## About EliseAI

## Company Overview
- **One-liner**: EliseAI provides an agentic AI platform that automates communication and operational workflows for the housing and healthcare industries.
- **Entity Type**: Private (Series E)
- **Headquarters**: New York, United States
- **Founded**: 2017
- **Founders**: Minna Song (CEO & Co-Founder), Tony Stoyanov (CTO & Co-Founder)

## Core Business
- **Primary industry/industries**: AI-powered automation for property management and healthcare operations.
- **Target customers**: B2B; property management firms (multifamily and single-family), healthcare providers (hospitals, clinics, health systems).
- **Mission or purpose statement**: "To improve life’s most critical areas through AI automation. By rethinking how these systems operate with agentic AI, we give people back what matters most—time, money, and access to essential services they can truly afford." [eliseai.com](https://eliseai.com/careers)

## Products & Services
- **EliseAI Platform**: A unified, agentic AI platform that automates communication and operational workflows across multiple channels (Chat, Voice, Email, Text) for housing and healthcare providers. It handles over 1.5 million customer interactions per year and automates 90% of prospect workflows. [eliseai.com](https://eliseai.com/)
- **VoiceAI**: A voice solution that handles inbound and outbound calls 24/7 with zero hold time, supporting seven languages. [eliseai.com](https://eliseai.com/)
- **Chat**: Real-time website engagement for customer interactions. [eliseai.com](https://eliseai.com/)
- **Email & Text**: Automated management of inboxes and SMS communication for timely follow-ups and connections. [eliseai.com](https://eliseai.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **$391.9M** across 5 rounds. Annual revenue is estimated at **$125.5M**. [linkedin.com](https://www.linkedin.com/company/eliseai)
- **Notable Investors/Partners**: Andreessen Horowitz (led the $250M Series E in September 2025), Point72 Ventures (led Series C), Navitas Capital (led Series A & B), Golden Seeds (led Seed). [linkedin.com](https://www.linkedin.com/company/eliseai)
- **Growth Signals**: The company has grown headcount by **109.3% year-over-year** to 468 employees. It has raised a total of **$391.9M** in funding, including a massive $250M Series E in 2025. The platform handles over 1.5 million customer interactions per year and has contributed to $14 million in payroll savings for clients. [eliseai.com](https://eliseai.com/), [linkedin.com](https://www.linkedin.com/company/eliseai)

## Competitive Advantages
- **Unified Platform**: Consolidates all AI capabilities (chat, voice, email, text) for housing and healthcare onto a single platform, eliminating the need for multiple point solutions. [eliseai.com](https://eliseai.com/about-us)
- **Deep Industry Focus**: Specializes exclusively in housing and healthcare, allowing for highly tailored solutions that address specific regulatory and operational complexities of these sectors.
- **Proven Scale & ROI**: Handles over 1.5 million customer interactions per year and has automated 90% of prospect workflows, directly contributing to $14 million in payroll savings for clients. [eliseai.com](https://eliseai.com/)
- **Massive Capital & Backing**: With $391.9M in total funding and a $250M Series E led by Andreessen Horowitz, the company has significant resources to invest in R&D, talent, and market expansion. [linkedin.com](https://www.linkedin.com/company/eliseai)

## Strategic Focus
- **Product Expansion**: Continuing to build out its unified AI platform, with a focus on new features and verticals within housing and healthcare.
- **Scaling the Platform**: Relentless iteration and rapid product launches to address critical inefficiencies in its target industries. [eliseai.com](https://eliseai.com/about-us)
- **Market Penetration**: Deepening its footprint in the housing and healthcare sectors, with a clear focus on becoming the standard for AI-driven operations in these fields.

## Why Work Here
- **Culture**: Described as a high-performance, "rocket ship" environment where "progress comes first, perfection later." The company values transparency, collaboration, and autonomy, with a focus on shipping and learning quickly. [eliseai.com](https://eliseai.com/careers)
- **Impact**: Employees are given ownership of problems and outcomes, with a strong emphasis on individual impact. The work directly addresses critical needs in housing and healthcare. [eliseai.com](https://eliseai.com/careers)
- **Growth & Learning**: The company is described as an "elite training ground" where the work is hard and intense, but highly valuable for career development. [eliseai.com](https://eliseai.com/careers)
- **Work Model**: The company has offices in New York, NY (HQ); San Francisco, CA; Chicago, IL; Boston, MA; and Toronto, Canada. The specific remote/hybrid policy is not explicitly stated on the careers page, but the presence of multiple offices suggests a hybrid or in-office model is likely. [eliseai.com](https://eliseai.com/careers)
- **Engineering Culture**: A team of 40+ engineers who are focused on "relentless iteration" and shipping new products and features rapidly. The company emphasizes a culture of moving at "rocket speed" and building something massive. [eliseai.com](https://eliseai.com/careers)

## Sources
1. [eliseai.com](https://eliseai.com/)
2. [eliseai.com/careers](https://eliseai.com/careers)
3. [eliseai.com/about-us](https://eliseai.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/eliseai)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/eliseai)

## Other roles at EliseAI

- [Events Manager | Housing](https://feeny.ai/job/events-manager-housing-eliseai-new-york-m4192g0yajmy) — New York, NY
- [Product Operations Manager | Housing](https://feeny.ai/job/product-operations-manager-housing-eliseai-san-francisco-h4rn4aj6kxaf) — San Francisco, CA
- [Senior Platform Operations Engineer](https://feeny.ai/job/senior-platform-operations-engineer-eliseai-new-york-yfdhcq154agp) — New York, NY
- [Compliance Lead, Financial Services and Bank Partnerships | Housing](https://feeny.ai/job/compliance-lead-financial-services-and-bank-partnerships-housing-eliseai-new-xgxqq2r13hat) — New York, NY
- [SMB Account Executive | Housing](https://feeny.ai/job/smb-account-executive-housing-eliseai-new-york-6pvvbn47bpzs) — New York, NY
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-eliseai-new-york-t3p27rwe9sm1) — New York, NY
- [Account Executive, Future Platforms | Housing](https://feeny.ai/job/account-executive-future-platforms-housing-eliseai-new-york-d6q9y6y8szvy) — New York, NY
- [Strategy and Operations, Talent](https://feeny.ai/job/strategy-and-operations-talent-eliseai-san-francisco-ha6jfjw928tr) — San Francisco, CA
- [Product Strategy and Operations, Director - New Verticals | Housing](https://feeny.ai/job/product-strategy-and-operations-director-new-verticals-housing-eliseai-new-york-h91xt1rkh372) — New York, NY
- [SMB Sales Manager | Healthcare](https://feeny.ai/job/smb-sales-manager-healthcare-eliseai-new-york-80m8828n19y9) — New York, NY