---
title: 'Product Specialist at CGS Immersive'
canonical: 'https://feeny.ai/job/product-specialist-cgs-immersive-calgary-dtbngfamy09a'
type: 'job'
last_seen: '2026-09-10'
---

# Product Specialist at CGS Immersive

- **Company:** CGS Immersive
- **Location:** Calgary, Canada
- **Posted:** 2026-02-12
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/immersive/jobs/5116486008

## Job description

Product Specialist - Calgary (Part-Time)

Company Profile

For over 40 years, CGS has empowered global enterprises, regional companies, and government agencies to achieve breakthrough performance through business applications, enterprise learning, and outsourcing services. Headquartered in New York City, with offices worldwide, CGS focuses on delivering comprehensive solutions that meet clients’ complex, multi-dimensional challenges. Our latest venture, CGS Immersive, brings together cutting-edge technology and transformative learning experiences. We have created Cicero (AI platform), a revolutionary role-playing solution designed to supercharge workforce capabilities across sales, leadership, and customer support functions.

Position Summary

Engage members at our in-store kiosk by guiding them through the Cicero web app to discover personalized charcuterie recommendations. Create memorable tasting experiences that drive product sales while introducing members to digital tools that enhance their shopping journey.

## Key Responsibilities

- Greet members and invite them to explore the Cicero charcuterie recommendation app at the kiosk station.
- Walk members through the app interface, helping them input preferences for occasions, flavor profiles, and needs.
- Maintain an appealing, sanitary kiosk display with proper guidance and friendly fact disclosure.
- Answer member questions about the technology and purpose.
- Collect formal and informal feedback on the app experience to support ongoing improvements.

## Qualifications

- Previous retail, food service, or demonstration experience preferred.
- Comfortable learning and explaining app-based tools to customers with varying tech familiarity.
- Friendly, approachable demeanor with strong verbal communication skills.
- Ability to stand for extended periods.

Schedule

Weekend availability required. Shifts typically Friday - Thursday 11:00am–6:00pm during peak member traffic hours.

## About CGS Immersive

## Company Overview
- **One-liner**: CGS Immersive builds AI-driven roleplay, AR/XR, and immersive training solutions that help enterprises onboard faster, upskill at scale, and improve workforce performance.
- **Entity Type**: Private (division of CGS, a global private company)
- **Headquarters**: Saint John, New Brunswick, Canada (with innovation hubs across the Americas, EMEA, and Asia Pacific)
- **Founded**: Not publicly disclosed; CGS has served enterprise clients for 40+ years, and CGS Immersive operates as its innovation lab and training transformation engine.
- **Founders**: Not publicly listed; the team is led by executives within CGS.

## Core Business
- **Primary industry**: Corporate learning & development, immersive technology, AI-powered workforce training.
- **Target customers**: B2B – enterprise organizations across 20+ sectors including healthcare, frontline industries, and high-stakes environments.
- **Mission**: “Make tomorrow work” – transform workforce performance through immersive, AI-driven learning experiences.

## Products & Services
- **[Cicero](https://cgsimmersive.com/)**: AI-powered roleplay and workforce productivity platform that delivers instant feedback and lets users practice unscripted, high-stakes scenarios. *(SaaS)*
- **[TeamworkAR](https://cgsimmersive.com/)**: Augmented & virtual reality (XR/AR) platform for risk-free, hands-on training simulations, onboarding, and experiential learning. *(SaaS / Platform)*
- **Transformation & Learning Consulting**: Strategic services to align learning journeys with business goals, including content design, analytics, and performance acceleration. *(Service)*

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held division).
- **Key Metric**: Supports over **2 million learners per year** across 30+ countries and 30+ languages; delivers **40–60% cost reductions** and up to **$10M+ annual savings** for clients.
- **Notable Investors/Partners**: Collaborative relationships with Apple, Google, and Meta; recognized by **Fast Company** as one of the world’s most innovative companies; **10+ consecutive years in Training Industry’s Top 20**.
- **Growth Signals**: Transitioning from a custom learning solutions business to a scaled AI/XR platform company; holding **three patents in immersive technology** and hundreds of certifications; recent hiring for senior revenue and product roles.

## Competitive Advantages
- **40+ years of global training expertise** embedded in enterprise learning.
- **Measurable results** – clients see 53% faster onboarding, 60% higher retention, and multimillion-dollar savings.
- **Patented immersive technology** (three patents) and deep collaborations with tech giants.
- **2,000+ experts** in learning design, experience strategy, AI, and XR development.
- **Enterprise-grade scale** – deployed across 40+ countries, 30+ languages, with robust security certifications.

## Strategic Focus
- **Scale platform business** – grow Cicero and TeamworkAR from custom projects into self-service, AI/XR platforms.
- **Deepen AI capabilities** – enhance real-time roleplay coaching and adaptive learning analytics.
- **Expand global footprint** – leverage existing hubs and partnerships to reach new industries and geographies.
- **Maintain thought leadership** – continue industry recognition and patent filings to stay ahead in immersive corporate learning.

## Why Work Here
- **Culture of innovation** – “Invent boldly” with cross-functional teams building solutions used by millions.
- **Global flexibility** – remote and hybrid roles available; hubs in Canada, the Americas, EMEA, and APAC.
- **Learning & growth** – dedicated upskilling, cross-training, certification support, and mentorship from industry leaders.
- **Inclusive environment** – globally inclusive, accessible workplace that values diverse perspectives.
- **Impact** – directly contribute to transforming how the world learns and works; projects with world’s most admired brands.
- **Perks**: Comprehensive health & wellness benefits, community volunteering opportunities, service milestones, and hackathons.
- **Engineering culture**: Small, focused backend teams working with Go, Java, and modern cloud infrastructure; strong stakeholder communication expected.

## Sources
1. [CGS Immersive – Main Site](https://cgsimmersive.com/)
2. [CGS Immersive – Careers](https://cgsimmersive.com/careers)
3. [CGS Immersive – About Us](https://cgsimmersive.com/about)
4. [CGS Immersive – LinkedIn](https://www.linkedin.com/showcase/cgs-immersive/)
5. [CGS Immersive – Built In](https://builtin.com/company/cgs-immersive)

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