---
title: 'Product Specialist - Concierge at Bilt'
canonical: 'https://feeny.ai/job/product-specialist-concierge-bilt-new-york-4tmv4p1gb4h8'
type: 'job'
last_seen: '2026-09-12'
---

# Product Specialist - Concierge at Bilt

- **Company:** Bilt
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.gem.com/bilt/am9icG9zdDo146VFDypaafJ-o3lfwj-N

## Job description

What’s the role? We're hiring a Product Specialist to own whether Bilt's AI concierge says the right thing — on every vertical (rentals, dining, travel, payments, mortgages, CX) and every surface (app, web, SMS, email). Sitting on the Concierge Services pod and reporting to the GM (Kush Parikh), you'll run the daily quality loop: monitor conversations in the concierge analytics dashboard, diagnose the ones that went wrong down to the layer that caused them (prompt, knowledge, tool output, or an upstream service), ship the fix, and validate it by replaying real conversations.

This is one of the most cross-functional seats at Bilt. Nearly every pod in the company builds on the concierge, and they come to you — dining, rentals, property, travel, mortgage, payments and more. You'll be the person who teaches those teams to own their concierge surface, decides what belongs in knowledge versus prompt versus tool, and turns anything you do twice into an automation. You don't need to be an engineer, but you will operate git with AI tooling, review bot-authored PRs, and edit prompt YAML and knowledge files from week one — a real appetite for that is essential.

In this role, you will…

- Monitor concierge conversation quality daily across all verticals and surfaces, using quality flags, judge verdicts, and the issues tracker to spot bad patterns before an internal customer reports them
- Diagnose flagged conversations to the correct layer — prompt, knowledge, tool output, or an upstream backend bug — and drive fixes to completion, including in services owned by other teams
- Ship fixes to prompt YAML, knowledge markdown, and tool-output shaping, validating each by replaying real conversations before opening the PR
- Review concierge PRs as a codeowner, including bot-authored and contributor PRs from other pods
- Field and triage internal asks from dining, rentals, property, travel, mortgage, payments, and CX — "can the concierge do X on our surface" and "why did it say Y"
- Enable pods to own their concierge surface: how to add features and prompt for their audience, what belongs in knowledge versus prompt versus tool, and how to triage conversations in the analytics dashboard
- Build automations and repo skills that convert recurring manual work — investigations, monitoring, knowledge updates — into systems that keep running when priorities shift
- Test in staging before ship, including daily SMS/iMessage and email checks, cross-channel tracing, and cross-pod QA on surfaces outside the concierge pod
- Watch for regressions on model changes that don't show up in aggregate scores, and design escalation logic when the concierge should hand off to a human
- Provision phone numbers, email addresses, and DNS for new merchants going live on SMS or email

In terms of qualifications, we’re seeking:

- Around 3 years of relevant experience — we're also open to candidates with about a year if they bring a proven technical background
- Genuine technical appetite: comfort operating git with AI tooling, reviewing PRs, and editing structured files like YAML and markdown (or a demonstrated ability to pick this up fast)
- Strong diagnostic instincts — the ability to trace a problem across multiple systems and land on the actual root cause, not the nearest symptom
- Exceptional written and verbal communication — you'll work with nearly every pod at Bilt and need to say "no" or "not that way" and have it land well
- Experience working with LLM-powered products, prompting, or conversational AI
- Ability to own a daily operating loop end to end with minimal supervision, and to prioritize by frequency and blast radius
- Nice to have: - Experience building automations or agent workflows (Devin, Claude Code, or similar)
- Fintech, rewards, or loyalty experience
- Startup experience
- QA or test-plan writing experience

Benefits:

- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
- Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

The salary range for a Product Specialist is $70,000 - 120,000 and will be eligible for equity and an annual performance-based bonus.

## About Bilt

## Company Overview
- **One-liner**: Bilt Rewards is the first loyalty program that lets renters earn points on their largest monthly expense—rent—and redeem them for travel, fitness, rent credits, and even a future home.
- **Entity Type**: Private (valued at $10.75 billion as of the latest round)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021 (launched in 2020)
- **Founders**: Not publicly available in the search results

## Core Business
- **Primary industries**: Financial Services, Loyalty Programs, Property Technology
- **Target customers**: B2C (renters) and B2B (multifamily property owners/operators)
- **Mission**: To turn the single largest monthly expense into rewards and benefits that make living in your neighborhood better.

## Products & Services
- **[Bilt Rewards Loyalty Program]**: A points-based rewards program that allows members to earn on rent payments, condo/co-op fees, and spending at neighborhood merchants (restaurants, fitness, rideshare, etc.). Points can be transferred 1:1 to major airline and hotel programs or used for rent credits, shopping, fitness, and even a down payment on a home.
- **[Bilt Mastercard]**: A co-branded credit card issued by Wells Fargo in partnership with Mastercard. It is the first and only credit card that lets users pay rent and earn points without a transaction fee.
- **[Bilt Payment Center]**: A platform that processes rent payments directly for residents living in properties within the Bilt Alliance network, enabling additional earn opportunities on leases and renewals.
- **[Bilt Alliance]**: A network of over 4.5 million apartments and homes across the U.S. that have partnered with Bilt to offer rewards to their residents.

## Market Standing
- **Valuation**: $10.75 billion (latest, per company careers page)
- **Key Metric**: Total funding of $813.3 million across 7 rounds (LinkedIn). Annual revenue estimated at $38.2 million (LinkedIn estimate).
- **Notable Investors**: General Catalyst, Left Lane Capital (lead investors); also includes Mastercard, Wells Fargo as strategic partners.
- **Growth Signals**: Headcount grew 73.3% year-over-year to approximately 317 employees (LinkedIn). The Bilt Alliance network expanded to 4.5M+ units. Ranked the highest-value point currency by top publications.

## Competitive Advantages
- **First-mover in rental rewards**: No other major loyalty program focuses exclusively on rent, the largest monthly expense for most Americans.
- **No-fee rent payments on credit card**: The Bilt Mastercard is the only card that allows rent payments without incurring a transaction fee.
- **High-value transfer partners**: Points transfer 1:1 to major airline and hotel programs, giving them exceptional flexibility and value.
- **Large network (Bilt Alliance)**: 4.5M+ apartments create a strong network effect; the more properties join, the more valuable the program becomes for both renters and owners.

## Strategic Focus
- **Ecosystem expansion**: Bilt is actively growing its neighborhood rewards (restaurants, fitness, rideshare) and exploring new use cases for points (e.g., down payments on homes).
- **Deepening property partnerships**: Continuing to onboard multifamily owners and operators to expand the Bilt Alliance.
- **Product innovation**: Enhancing the payment center, credit-building features, and elite status program to increase member engagement and retention.

## Why Work Here
- **Culture**: Described as “ownership culture” where anyone can bring ideas to the table, no hierarchy on ideas. Attracts ambitious, unconventional thinkers seeking career-making opportunities.
- **Work model**: In-person company – most employees work from the New York office 4-5 days a week (as per Built In).
- **Compensation & Benefits**: Fully paid medical, dental, and vision insurance (with buy-up options); company equity; 401k with company match; unlimited PTO; paid parental leave; Carrot Fertility support; One Medical membership; fitness & wellness contributions; pet insurance; HSA dollars; Obsidian Status (employee-only loyalty tier); unique team events.
- **Growth trajectory**: One of NYC’s fastest-growing startups, valued at $10.75B with strong headcount growth, offering ample career advancement opportunities.

## Sources
1. [biltrewards.com/careers](https://www.biltrewards.com/careers)
2. [builtin.com/company/bilt-rewards](https://builtin.com/company/bilt-rewards)
3. [linkedin.com/company/biltrewards](https://linkedin.com/company/biltrewards)
4. [jobs.gem.com/bilt](https://jobs.gem.com/bilt)

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