---
title: 'Product Specialist at Coursera'
canonical: 'https://feeny.ai/job/product-specialist-coursera-mexico-city-e108q0ky0csb'
type: 'job'
last_seen: '2026-09-16'
---

# Product Specialist at Coursera

- **Company:** Coursera
- **Location:** Mexico City, Mexico
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-16
- **Apply:** https://app.careerpuck.com/job-board/udemy/job/6156821004?gh_jid=6156821004

## Job description

## About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our [blog](https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/).

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

In Office / Remote Work

Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

About your skills:

- Customer Advocacy: You keep our learners, partners, and administrators at the center of your work, identifying and anticipating their needs and pain points. You thoughtfully advocate for customer needs cross-functionally.
- Project Management: You manage multiple workstreams and cross-functional stakeholders to drive customer-focused projects, adapting quickly to changes. You identify opportunities to improve processes and initiate lightweight project plans.
- Data-driven Storytelling: You analyze quantitative and qualitative data and use your technical platform expertise and critical thinking to identify keen user insights to communicate succinctly and memorably.
- Communication (English): You are fluent in the English language and can communicate clearly to both technical and non-technical audiences, both verbally and in writing

## About this role

- The Product Specialist team sits at the intersection of Support, Product, Engineering, and Customer-facing teams, translating user signals into structured improvements that enhance platform quality, reduce friction, and enable scalable growth. Product Specialists equip our user-facing teams to provide a seamless user experience on our platform as well as drive user-centric platform enhancements by strategically pinpointing key challenges and opportunities to the right internal stakeholders at the right time.
- The Product Specialist team meets the challenge of internal stakeholders’ competing priorities by nimbly adjusting advocacy strategies to compliment current company priorities. As Product Specialists grow in the role, they take on higher-impact projects and partner closely with leaders in Product, Engineering, Marketing, and Support. The role and these projects ensure that our users remain at the center of product and process development across our company.

## What you’ll be doing

- Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions
- Work closely with Product and Engineering teams to define and execute workflows for new feature launch operational readiness, representing our team and our learners
- Work closely with our Support teams to directly enable users by driving escalation resolution, triaging issues, and updating internal resources
- Own projects that improve our operational processes and internal tools & resources to improve our effectiveness and efficiency
- Present data-driven support insights to internal stakeholders to showcase trends and guide internal decision-making
- Build strong working relationships with multiple internal cross-functional teams and collaborate to create learners-first solutions

## What you’ll have

- 3+ years of experience in customer success, technical support, or client services, working with technical teams
- Demonstrated ability to drive projects that benefit clients, customers, or end users
- Experience with mastering a technical platform and providing technical consultative support
- Written and verbal communication skills (English) to communicate technical information clearly, succinctly, and professionally

## Compensation

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

This role is only available for hire in Mexico City.

Coursera offers competitive pay and fair compensation practices across all regions. Job titles may span multiple career levels, and the targeted hiring annual base salary range for this role in Mexico City is MXN 440,000.00 - MXN 550,000.00. Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. This range may be adjusted over time and may include eligibility for variable pay, equity, and comprehensive benefits.

#LI-C For more information about how Coursera collects and uses your personal information, please see our [Coursera + Udemy Global Applicant Privacy Notice](https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Coursera%20and%20Udemy%20Global%20Applicant%20Privacy%20Notice.pdf).

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our [Fraudulent Activity Submission Form.](https://forms.gle/Mb8UktwuaJAukb3H7)

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.

## About Coursera

## Company Overview
- **One-liner**: Coursera is a global online learning platform that partners with leading universities and companies to offer courses, certificates, and degrees, enabling individuals and organizations to build job-relevant skills.
- **Entity Type**: Public (NYSE: COUR)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2012
- **Founders**: Andrew Ng and Daphne Koller

## Core Business
- **Primary industry**: EdTech, online learning, professional development and credentialing
- **Target customers**: B2C (individual learners), B2B (enterprises and teams via Coursera for Business), B2G (governments and institutions)
- **Mission**: “To provide universal access to world-class learning” [coursera.org](https://www.coursera.org/about)

## Products & Services
- **Courses & Specializations**: Free and paid online courses across AI, data science, business, health, and more, often with shareable certificates.
- **Professional Certificates**: Job-aligned programs co-created with employers like Google, IBM, and Microsoft (e.g., Google Cybersecurity, IBM Data Analyst).
- **Online Degrees**: Bachelor’s and master’s degrees from accredited universities in fields such as computer science, data, and business.
- **Coursera Plus**: Annual subscription offering unlimited access to most courses, Specializations, and Professional Certificates.
- **Coursera for Business (Teams & Enterprise)**: Enterprise learning platform with analytics, skills benchmarking, and tailored workforce training. [coursera.org](https://www.coursera.org/)
- **AI-Powered Features**: Coach (personalized guide), Role Play, Course Builder, and Skills Tracks — all designed to deliver scalable, personalized learning.
- **Udemy Merger (Pending)**: In December 2025, Coursera announced a definitive agreement to combine with Udemy, creating one of the world’s most comprehensive skills development platforms (all-stock transaction, subject to approvals). [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx)

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (public company; market cap fluctuates and is not disclosed in the search results).
- **Key Metric**: Full-year 2025 revenue of $757 million (up 9% YoY). Guidance for 2026: $805–815 million. [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx)
- **Notable Investors/Partners**: Over 375 university and industry partners including Google, IBM, Microsoft, Stanford, Yale, and Anthropic. Key shareholders: New Enterprise Associates (NEA) and Andrew Ng (Chairman).
- **Growth Signals**: 197 million registered learners as of Dec 31, 2025; 93% net retention rate for paid enterprise customers; Q4 2025 revenue growth of 10% YoY; India development center expected to drive 33% of product innovation by 2027; merger with Udemy to expand reach.

## Competitive Advantages
- **Trusted Credentials**: Courses and certificates issued directly by top universities and industry leaders (Google, IBM, etc.), widely recognized by employers.
- **AI-Powered Personalization**: Generative AI features (Coach, Role Play, Course Builder) differentiate the learning experience.
- **Scale & Catalog**: One of the largest online learning catalogs globally, covering high-demand fields like GenAI, data science, and cybersecurity. [coursera.org](https://www.coursera.org/)
- **Public Benefit Corporation & B Corp**: Demonstrates commitment to social impact and accessible education.

## Strategic Focus
- **AI Integration**: Continuing to embed AI across the platform to improve learning outcomes and instructor/partner tools.
- **Udemy Combination**: Completing the merger with Udemy to create the most comprehensive skills platform for both individual learners and enterprises.
- **India Expansion**: Building a cross-functional development center in India (product, engineering, data, design) to drive local and global innovation. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs)
- **Enterprise & Government Upskilling**: Scaling Coursera for Business to serve larger organizations and public sector clients worldwide.

## Why Work Here
- **Culture & Impact**: Mission-driven environment focused on transforming lives through learning. Annual “Make-A-Thon” encourages innovation across teams.
- **Career Growth**: Extensive careers rubric, opportunities to work on high-impact projects, and early influence in new geographies (e.g., India Tech Jobs).
- **Remote/Hybrid Policy**: Not explicitly defined in provided materials, but roles are located in Mountain View (HQ) and India (Delhi/NCR); likely offers hybrid or remote flexibility.
- **Engineering & Product Teams**: Cross-functional setup in India covering enterprise payments, machine translations, API platform, and notifications — with autonomy to execute independently. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs)
- **Diverse Roles**: Current openings include Content Production Manager, Instructional Designer, Learning Designer, Degree Program Operations Specialist, and more. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/coursera)

## Sources
1. [coursera.org](https://www.coursera.org/about) – About Coursera
2. [coursera.org](https://www.coursera.org/) – Main site (product details, FAQs)
3. [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx) – Q4 & FY2025 Financial Results
4. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs) – India Tech Jobs page (development center info)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/coursera) – Careers page (open positions)

## Other roles at Coursera

- [Creative Operations Program Manager](https://feeny.ai/job/creative-operations-program-manager-coursera-united-states-6b8zd7b2z7s8) — United States
- [Pricing Specialist - Structural Pricing & Packaging](https://feeny.ai/job/pricing-specialist-structural-pricing-packaging-coursera-denver-7q45ktespjsy) — Denver, CO
- [Staff Product Manager, Search](https://feeny.ai/job/staff-product-manager-search-coursera-united-states-vb6ewmpmjaja) — United States
- [Enterprise Account Executive, Korea](https://feeny.ai/job/enterprise-account-executive-korea-coursera-south-korea-z08a7r8ddzvm) — South Korea
- [Senior Manager Marketing](https://feeny.ai/job/senior-manager-marketing-coursera-japan-dsv7rh0hfwjg) — Japan
- [Senior Software Test Engineer](https://feeny.ai/job/senior-software-test-engineer-coursera-toronto-t5d2cst20ncz) — Toronto, Canada
- [Content Marketing Manager (Delhi NCR)](https://feeny.ai/job/content-marketing-manager-delhi-ncr-coursera-india-nj7n5vbds7v2) — India
- [Senior Software Engineer, Applied AI and Customer Solutions](https://feeny.ai/job/senior-software-engineer-applied-ai-and-customer-solutions-coursera-india-mkkqxtwa8jym) — India
- [Director, FP&A Systems and Transformation](https://feeny.ai/job/director-fp-a-systems-and-transformation-coursera-united-states-1gymkzkd9d8e) — United States
- [UK-Privacy Program Manager](https://feeny.ai/job/uk-privacy-program-manager-coursera-united-kingdom-55ww4q322cb5) — United Kingdom