--- title: 'Product Specialist at Coveo' canonical: 'https://feeny.ai/job/product-specialist-coveo-london-zkwvmg7dmhjh' type: 'job' last_seen: '2026-10-15' --- # Product Specialist at Coveo - **Company:** Coveo - **Location:** London, United Kingdom - **Posted:** 2026-09-21 - **Last confirmed live:** 2026-10-15 - **Apply:** https://www.coveo.com/en/company/careers/open-positions?gh_jid=8820832002 ## Job description Turn support interactions into impactful product experiences What if every support case you handled became an opportunity to create real value for clients? At Coveo, support is not just about solving issues, it’s about empowering users to get the most out of our technology and achieve their goals. Far from the stereotypes of traditional call centers, Coveo's support team operates differently. No rigid hierarchies or isolated cubicles: here, you’ll join a team of experts who are passionate about technology and deeply knowledgeable about the Coveo platform. You'll be on the front lines, working hand-in-hand with our clients to ensure they get the most value from our technology and enjoy an exceptional experience at every step. As a Product Specialist, you will: - Manage and prioritize support cases, ensuring timely and high-quality resolutions. - Investigate technical issues by gathering context, reproducing problems, and identifying root causes. - Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases. - Communicate clearly with clients, guiding them through solutions and ensuring a positive experience. - Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates. - Participate in team meetings to share your learnings and support continuous improvement initiatives. Here is what will qualify you for the role: - Strong learning mindset, you believe every experience is an opportunity for learning and growth. - Passionate about technology and web development. - Knowledge of Python, JavaScript, CSS, SQL, and HTML. - Clear communication skills in English (written and spoken), as you’ll work closely with clients in the United States. - Availability to work a regular 6:00 a.m. to 3:00 p.m. schedule, Monday through Friday, as this role supports clients during these hours. What will make you stand out: - Organized and capable of juggling multiple priorities. - Thrive in a fast-paced environment and draw energy from it. - Collaborative mindset and team-oriented approach. Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to hear from you! Join the Coveolife! We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs. This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume. ## About Coveo ## Company Overview - **One-liner**: Coveo provides an AI-powered relevance platform that delivers AI search, recommendations, and generative experiences to personalize enterprise customer and employee interactions. - **Entity Type**: Public (TSX: CVO.TO) - **Headquarters**: Montreal, Quebec, Canada - **Founded**: 2005 - **Founders**: Laurent Simoneau, Richard Tessier, and Marc Sanfaçon ## Core Business - **Primary Industries**: Enterprise software – AI search, personalization, digital experiences (ecommerce, customer service, workplace, website) - **Target Customers**: B2B – large enterprises, global brands, organizations with large content/ product catalogs - **Mission**: “Help enterprises become business-to-person and thrive in the experience economy” by maximizing business outcomes through AI search and generative experiences [coveo.com](https://www.coveo.com/en/company/about-us) ## Products & Services - **Coveo AI‑Relevance™ Platform** (SaaS): Indexes and unifies enterprise data across systems (CRM, help desk, intranet, commerce) to deliver hyper‑personalized search, recommendations, and generative AI answers. Includes connectors for common enterprise tools, an MCP server for AI agents, and analytics to measure business impact. [coveo.com](https://www.coveo.com/en) ## Market Standing - **Valuation / Market Cap**: ~$798.6M USD (as of mid‑2025) [linkedin.com](https://www.linkedin.com/company/coveo) - **Annual Revenue**: $133.3M USD (LTM) [linkedin.com](https://www.linkedin.com/company/coveo) - **Total Funding (pre‑IPO)**: ~$572.9M USD, including rounds led by OMERS Growth Equity, Evergreen Coast Capital, BDC Venture Capital, and a recent $3.3M post‑IPO grant from SCALE AI [linkedin.com](https://www.linkedin.com/company/coveo) - **Notable Investors**: OMERS Growth Equity, Evergreen Coast Capital, BDC Venture Capital, SCALE AI, Innovation, Science and Economic Development Canada - **Growth Signals**: - 685 employees (+1.2% YoY) across 12 countries; monthly headcount trend +2.1% [linkedin.com](https://www.linkedin.com/company/coveo) - 100 active job postings; quarterly job post growth +38.9% [linkedin.com](https://www.linkedin.com/company/coveo) - Earned ISO Generative AI Competency (2025) [linkedin.com](https://www.linkedin.com/company/coveo) - Continues to expand partnerships and integrations (e.g., MCP Server for AI agents) [coveo.com](https://www.coveo.com/en) ## Competitive Advantages - **AI‑Relevance focus**: Differentiates between generic search and contextual, intent‑driven personalization at enterprise scale – “moving from persona to person” [ir.coveo.com](https://ir.coveo.com/en/company-information) - **Composable architecture**: Plugs into existing tech stacks without migration, indexing content securely across silos (CRM, knowledge bases, commerce platforms, etc.) [coveo.com](https://www.coveo.com/en) - **Proven enterprise traction**: Serves millions of users with billions of interactions for the world’s most innovative brands, providing a “trusted AI‑experience advantage” [coveo.com](https://www.coveo.com/en/company/about-us) ## Strategic Focus - Accelerating generative AI and AI agent capabilities (Coveo MCP Server, GenAI experiences) [coveo.com](https://www.coveo.com/en) - Expanding international presence (offices in US, UK, Netherlands, Australia, France, Germany, etc.) [linkedin.com](https://www.linkedin.com/company/coveo) - Deepening integrations and certifications (ISO, SCALE AI partnership) to build trust and compliance [linkedin.com](https://www.linkedin.com/company/coveo) - Growing revenue through upsells to existing enterprise customers and capturing new segments in ecommerce, service, and workplace ## Why Work Here - **Culture & Ratings**: Employer rating of 4.0/5 (346 reviews), with work‑life balance 4.0, culture 3.9, compensation 3.6 [linkedin.com](https://www.linkedin.com/company/coveo) - **Work Model**: Hybrid / remote‑friendly (operates across 12 countries; Montreal HQ; roles in Canada, US, UK, Netherlands, Australia, etc.) - **Engineering‑driven**: Technical roles account for 27% of workforce; strong engineering leadership (e.g., Director of Platform Engineering) and active research (4% headcount in Research) [linkedin.com](https://www.linkedin.com/company/coveo) - **Career Growth**: 100 open positions, quarterly job post growth +38.9%, and a culture that often creates roles for top talent (submit your profile) [coveo.com](https://www.coveo.com/en/company/careers/open-positions) - **Perks**: Montreal‑based office in a modern downtown location; emphasis on AI innovation and professional development ## Sources 1. [coveo.com - About Us](https://www.coveo.com/en/company/about-us) 2. [coveo.com - AI Relevance Platform](https://www.coveo.com/en) 3. [ir.coveo.com - Company Information](https://ir.coveo.com/en/company-information) 4. [linkedin.com - Coveo Profile](https://www.linkedin.com/company/coveo) ## Other roles at Coveo - [Software Developer Intern (Solutions Engineering Core Team), Winter 2027](https://feeny.ai/job/software-developer-intern-solutions-engineering-core-team-winter-2027-coveo-kjwvw962em1z) — Montreal Province of Quebec, Canada - [Forward Deployed Engineer (FDE)](https://feeny.ai/job/forward-deployed-engineer-fde-coveo-montreal-province-of-quebec-nwvahy25vrwm) — Montreal Province of Quebec, Canada - [Corporate Business Intelligence Intern, Winter 2027](https://feeny.ai/job/corporate-business-intelligence-intern-winter-2027-coveo-quebec-city-province-sk0patjrwc2f) — Quebec City Province of Quebec, Canada - [Corporate Business Intelligence Intern, Winter 2027](https://feeny.ai/job/corporate-business-intelligence-intern-winter-2027-coveo-montreal-province-of-15vrs65pydkt) — Montreal Province of Quebec, Canada - [Senior Enterprise Account Executive](https://feeny.ai/job/senior-enterprise-account-executive-coveo-united-states-9rwrh3gs0qq1) — United States - [Senior Enterprise Account Executive](https://feeny.ai/job/senior-enterprise-account-executive-coveo-montreal-province-of-quebec-mpjx8xa61mpa) — Montreal Province of Quebec, Canada / Quebec City Province of Quebec, Canada - [Senior Counsel, Employment](https://feeny.ai/job/senior-counsel-employment-coveo-canada-bm30c205gh0t) — Canada - [Frontend Developer Intern, Winter 2027](https://feeny.ai/job/frontend-developer-intern-winter-2027-coveo-quebec-city-province-of-quebec-4a57y365qw0h) — Quebec City Province of Quebec, Canada - [Frontend Developer Intern, Winter 2027](https://feeny.ai/job/frontend-developer-intern-winter-2027-coveo-montreal-province-of-quebec-gaxrtj04qv3c) — Montreal Province of Quebec, Canada - [Software Developer Intern (Professional Services team), Winter 2027](https://feeny.ai/job/software-developer-intern-professional-services-team-winter-2027-coveo-quebec-jcetsfepwjzy) — Quebec City Province of Quebec, Canada