--- title: 'Product Specialist at InterSystems' canonical: 'https://feeny.ai/job/product-specialist-intersystems-edinburgh-nnxv2kyfxyas' type: 'job' last_seen: '2026-10-18' --- # Product Specialist at InterSystems - **Company:** InterSystems - **Location:** Edinburgh, United Kingdom / Windsor, Canada - **Work type:** remote - **Posted:** 2026-10-12 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/intersystems/jobs/8009257003 ## Job description Product Specialist Location – Windsor / Edinburgh, UK Type of Work - Office based Working in an experienced TrakCare product team, the Product Specialist’s key responsibilities include using extensive domain knowledge and experience to work both with developers and customers to influence the direction of the product in UKI. Product Specialists are capable of producing product requirements and use cases and participating with engineers on developing prototype and total solutions. Product Specialists are the subject matter expert (SME) for their domain area and, as such, work with and effectively communicate with developers, internal teams and customers in order to understand the requirements for the product moving into the future. ## Key Responsibilities - Business Analysis: Understanding of the TrakCare product; requirements for core releases; configuration of new functionality after review of global usage; ability to apply new functionality to the local edition. - Scoping and Planning: Working as part of an Agile team engaging in Sprint planning and delivering against a two-weekly cycle. - Product Localisation: Understanding of local requirements, both from tenders, national and regional laws, customers, colleagues; requirements for core releases as required. - Product Localisation: Configuration of product to meet local needs; production of tactical field documentation including install documentation, localized release notes, checklists, content for customers and internal training and local edits for fact sheets for all products. - Product Localisation: Collaborating with implementation team during phases like scoping, product presentations and requirement analysis, as well as GoLive support. - Product Enhancement: Develop use cases or product requirements and functional requirements for new functionality. Participate in project teams with developers and other key staff to develop new functionality for the product. Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs - Release Deliverables: Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, and customer requirements. ## Experience/Qualification Required - At least 2/3 years practical healthcare domain experience. Essential - Demonstrated understanding of departmental interdependencies and workflows in UKI healthcare. Essential - Background working with a healthcare IT vendor or consultancy in a similar role is ideal. Preferred. - Experience in writing use cases, requirements, or functional documentation for healthcare applications. Preferred. - Previous experience working with healthcare applications at an in-depth level. Preferred. - University Degree in either a Medical domain or Health Informatics preferred. Preferred. AI Competencies - Completion of all mandatory InterSystems AI training, with knowledge kept current as further training is required. Essential. - Demonstrated use of AI in daily work, for example to support requirements analysis, drafting documentation, summarising information or preparing training materials, with outputs reviewed for accuracy and suitability. Preferred. - Ability to identify and share practical uses of approved AI tools that improve the quality or efficiency of the team’s work. Preferred. - Experience refining prompts and assessing AI outputs, with an understanding of limitations and the need to protect confidential and sensitive information. Preferred. ## About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit [InterSystems.com](https://cts.businesswire.com/ct/CT?id=smartlink&url=https://www.intersystems.com/&esheet=53379223&newsitemid=20230410005415&lan=en-US&anchor=InterSystems.com&index=4&md5=3edf749fa33f5a2ac0c355c410576e90). AI Disclaimer InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the [InterSystems Responsible AI Guidelines](https://www.intersystems.com/ai-use-guidelines/). AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees. Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments. Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process. ## About InterSystems ## Company Overview - **One-liner**: InterSystems provides high-performance data platforms and integration engines for mission-critical applications in healthcare, financial services, and logistics. - **Entity Type**: Private (bootstrapped; no external funding rounds disclosed) - **Headquarters**: Boston, Massachusetts, USA - **Founded**: 1978 (implied by “45 years” of operation as of 2023) - **Founders**: Not publicly available (CEO is Phillip “Terry” Ragon, but founder names are not listed on the company’s official pages) ## Core Business - **Primary industries**: Healthcare, financial services, supply chain & logistics, manufacturing - **Target customers**: B2B, large enterprises, government agencies, healthcare providers and payers - **Mission or purpose**: “Better data, better decisions, better outcomes” — enabling organizations to make data clean, accessible, and ready for action. ## Products & Services - **InterSystems IRIS**: A cloud-first data platform that combines operational, analytics, and machine learning capabilities into a single, scalable system. Designed for interoperability, reliability, intuitiveness, and scalability (the “IRIS” principle). - **HealthShare**: A health informatics platform that enables interoperability and data exchange across healthcare systems, electronic medical records (EMR), and population health management. - **TrakCare**: An acute care EMR system used by hospitals and health systems. - **InterSystems Integration Engine**: A rapid integration engine that connects disparate applications and data sources in real time. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Over 100,000 customers globally; software in use in more than 80 countries. - **Notable Investors/Partners**: No external investors (privately held). Partners include major healthcare and financial institutions. Recognized by Gartner Peer Insights as a “Customers’ Choice” for Operational Database Management Systems. - **Growth Signals**: 37 global office locations; continuous expansion into cloud and AI/ML capabilities; top rankings from KLAS for interoperability and EMR systems. ## Competitive Advantages - **Longevity & stability**: 45+ years of serving mission-critical industries without quarterly earnings pressure (privately held). - **Customer obsession**: Highest customer satisfaction ratings in operational database management (Gartner Peer Insights). - **Unified platform**: IRIS combines transactions, analytics, and AI in a single architecture, reducing complexity. - **Global support**: 24/7 Worldwide Response Center with support in over 80 countries. ## Strategic Focus - Accelerating cloud-first adoption of the IRIS platform. - Deepening AI/ML capabilities for real-time analytics and decision support. - Expanding healthcare interoperability (e.g., HealthShare) and acute care EMR (TrakCare) market share. - Strengthening presence in financial services and supply chain logistics. ## Why Work Here - **Culture**: Emphasis on quality, collaboration, and work-life balance. Open door policy, team-based strategic planning, and mentorship programs. - **Career development**: Structured Core Development Program (CDP) and Solutions Development Program (SDP) with accelerated onboarding, project rotations, and presentations to senior executives. - **Benefits**: Generous PTO (minimum 23 days/year), health/vision/dental insurance, mental health benefits, wellness programs (onsite gym), 401(k) with profit-sharing, tuition reimbursement, paid industry certifications, parental leave, adoption assistance, and flexible work schedules. - **Global reach**: Opportunities to work in 37 offices worldwide; diverse, inclusive environment (recognized as a Leader by Anita B’s 2023 Top Companies for Women Technologists). - **Impact**: Work on technology that directly affects healthcare outcomes, financial stability, and critical infrastructure. ## Sources 1. [intersystems.com/careers](https://www.intersystems.com/data-technology-company/careers/) 2. [intersystems.com/about-us](https://www.intersystems.com/about-us/) 3. [intersystems.com/](https://www.intersystems.com/) 4. 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