---
title: 'Product Specialist at Siena AI'
canonical: 'https://feeny.ai/job/product-specialist-siena-ai-europe-rb9t56xhh7ye'
type: 'job'
last_seen: '2026-09-12'
---

# Product Specialist at Siena AI

- **Company:** Siena AI
- **Location:** Europe
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/siena/1216b030-76e0-443e-a7a7-7e826d3b3960/application

**Skills:** Prompt engineering, AI tools, Product configuration, Deployment, APIs, Shopify themes, User research

> Serve as the resident expert for a specific product surface, diagnosing agent behavior and bridging the gap between customers and product management. This hands-on role involves owning enablement materials, running demos, and feeding customer insights into the product roadmap.

## Job description

Meet Siena Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.

It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.

The team We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do. We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock. If you want to set the bar rather than follow one, keep reading.

## The role

As a Product Specialist at Siena, you become the resident expert on how our platform works end-to-end: how each agent behaves, and how they work together as one system. You own a defined product surface deeply, you diagnose it with authority, and you're the bridge between the customers using it and the PM shaping where it goes next. You're T-shaped. You know the whole platform end-to-end, and you go deep on one or two agents that become your own. You learn the product cold (prompt engineering, config, deployment), and then you put that knowledge to work across a range of product activities. This is a versatile, hands-on, product-minded role, not a ticket-closing one. You'll work a support queue, but the point isn't the queue, it's what it teaches you about how the product behaves in the real world. You're energized by the loop: learn the product cold, diagnose agent behavior, enable people to use it, spot the themes, feed product, repeat. If you've ever sat close to a product, noticed something the roadmap was missing, and pushed to change it, this role is built for you. It's for someone who's excited to work across a variety of product-related activities and wants to grow into product management, product marketing, deployment, or agent deployments.

## Who you are

- Product-minded above all: you go outside your job description to champion change and influence what gets built
- You've taken themes across tickets or customer feedback and used them to push product or roadmap direction
- Genuinely curious about how things work under the hood, happy to roll up your sleeves. You don't see a support queue as beneath you
- A clear communicator who moves between technical and non-technical people without losing either
- AI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked
- Based in EMEA or North America for strong timezone crossover with the team
- Bonus points if you've worked in e-commerce or DTC brands, social media or community management, or done hands-on CX at scale
- Nice to have, not required: hands-on with APIs, Shopify themes, prompt engineering, or user research

## What you'll do

You'll work closely with our product team and leadership across a variety of product-related activities, including but not limited to:

- Own a defined Siena product surface and become its resident expert
- Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment
- Diagnose agent behavior with authority: product, config, or customer setup
- Run the feedback loop to the PM: turn the patterns you see across customers into clear, prioritized signal that shapes the roadmap
- Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing
- Run webinars and demos, support sales, and do the market research the team needs
- Work the support queue on your surface, not as overflow, but as your direct line to how the product behaves

Why Siena?

- Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
- Work that ships and matters. What you build reaches real consumer brands fast.
- A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
- A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
- Great salary plus equity or stock grants. Own a piece of what you build.
- Learning budget. If you are growing, so are we.
- AI-fluency by default. Few places will push your work with production AI further or faster.

## Our values

The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.

Our approach to AI The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

## About Siena AI

## Company Overview
- **One-liner**: Siena AI is an autonomous customer service platform for commerce that uses empathic AI agents to automate customer interactions, drive revenue, and turn conversations into strategic business insights.
- **Entity Type**: Private (Seed stage; total funding $11.1M as of 2024)
- **Headquarters**: New York, New York, United States
- **Founded**: 2023
- **Founders**: Andrei Negrau (CEO) and Lisa Popovici (Co‑founder & President)

## Core Business
- **Primary industry**: AI‑powered customer experience (CX) for e‑commerce and retail
- **Target customers**: B2B – consumer brands (e.g., FIGS, HexClad, Kitsch, Grüns, Spanx, Everyday Dose)
- **Mission**: “Humanize the internet by turning customer interactions into meaningful relationships.”

## Products & Services
- **Siena AI Platform**: An agentic commerce platform that combines a brand intelligence layer with fully autonomous AI agents. Capabilities include:
  - Automated post‑purchase workflows (WISMO, returns, refunds, replacements)
  - Social media engagement and moderation
  - Generative product recommendations that drive sales
  - Subscription management (skip, pause, swap)
  - Agent assist (Copilot, Collaborative AI Routing, AI Assistant for workflow building)
  - Unified brand voice across all channels with enterprise‑grade safety and guardrails
- **Integrations**: Seamless with help desks (Zendesk, Intercom, Gorgias, Kustomer), commerce stacks (Shopify, Klaviyo), and other tools (Slack, HubSpot, Salesforce, etc.)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of **$11.1M** (Seed round led by Sierra Ventures in 2023; additional pre‑seed from GapMinder VC; follow‑on seed in 2024)
- **Notable Investors/Partners**: Sierra Ventures (lead), GapMinder VC; trusted by brands like FIGS, HexClad, Kitsch, Grüns, Spanx, Everyday Dose
- **Growth Signals**:
  - Headcount: 53 employees (+22.2% YoY), operating across 16 countries
  - Brands using Siena automate up to 80% of customer interactions with an average CSAT of 4.81/5
  - Active job postings: 103 (yearly growth +243.3%)
  - Launched Siena AI Certification Program (July 2024) to train CX professionals

## Competitive Advantages
- **Empathic AI with brand intelligence**: Learns from every interaction, captures tone and voice, and personalizes at scale
- **Unified omnichannel experience**: One intelligence layer powering agents across support, shopping, social, and VoC
- **Enterprise‑grade safety**: Granular guardrails and brand controls
- **Deep commerce integrations**: Purpose‑built for e‑commerce, with native connections to Shopify, Klaviyo, and major help desks
- **Proven results**: Brands report 98% faster response times, 90% faster resolution, and CSAT scores above 4.8

## Strategic Focus
- **Current priorities**: Deepening AI agent capabilities (especially for social commerce and subscription management), expanding the partner ecosystem, and scaling the team to meet growing demand
- **Direction**: Building the “AI CX operating system for consumer brands” and turning customer interactions into revenue‑driving insights through the brand intelligence layer

## Why Work Here
- **Culture**: Described as a globally distributed team of “co‑creators” who value ownership, customer empathy, honest and direct communication, and craftsmanship. “Relationships mean everything to us.”
- **Remote/Hybrid Policy**: Globally distributed with offices in New York (HQ) and San Francisco. Likely remote‑friendly; the team spans 16 countries.
- **Engineering Culture**: Modern tech stack (TypeScript, Python, React, microservices, AWS, Terraform, PostgreSQL, OpenAI, etc.). Active hiring for Engineering Managers, Forward Deployed Product Managers, and Technical Account Managers.
- **Notable Perks**: Not explicitly listed, but the company invests heavily in employee growth (e.g., Siena AI Certification Program, cross‑functional collaboration) and offers a fast‑paced, impact‑driven environment.

## Sources
1. [siena.cx - About Us](https://www.siena.cx/about-us)
2. [siena.cx - Homepage](https://www.siena.cx/)
3. [linkedin.com - Siena AI Company Page](https://www.linkedin.com/company/siena-ai)
4. [tracxn.com - Siena Profile](https://tracxn.com/d/companies/siena/__aqlZj-h0DK7BZXCg_2B3qdeETh_QZVxJWh96eqG-QOQ)
5. [leadiq.com - Siena AI Overview](https://leadiq.com/c/siena-ai/64528184be10691471ed7cca)

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