---
title: 'Product Specialist  - Weekend and west coast hours at Fortell'
canonical: 'https://feeny.ai/job/product-specialist-weekend-and-west-coast-hours-fortell-new-york-458c44njk854'
type: 'job'
last_seen: '2026-10-27'
---

# Product Specialist  - Weekend and west coast hours at Fortell

- **Company:** Fortell
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/fortell/ab615dee-b02d-41c2-b6a4-9f6c7c837b05

## Job description

Fortell is harnessing AI and custom silicon to build the world’s best hearing aids. Our mission is to empower people to hear better everywhere — even in the most challenging environments — so they can connect, thrive, and enjoy life to the fullest. We’re driven by cutting-edge technology, user-centric design, and a passion for improving lives. We are a NY-based startup backed by Thrive Capital, Founders Fund, Valor Equity Partners, Lux Capital and Optum Ventures, among others.

We are looking to hire a highly motivated, people-centered Product Specialist who will play a critical role in driving customer conversion, retention and satisfaction, providing exceptional customer support throughout the customer journey. You will become the product expert and touch all aspects of the customer experience, and work cross-functionally to ensure client success and continuous product improvement.

This role may be hybrid out of our New York City office or remote within the U.S. Pacific Time Zone. The position is specifically designed to provide coverage during West Coast business hours and on weekends. Candidates should expect a regular schedule that includes Tuesday - Saturday or Sunday - Thursday 9 am - 6 pm PST.

## Responsibilities

- Conduct intake calls to understand customer needs, and begin educating them on our products and services to build excitement and trust.
- Drive a high scheduling rate of qualified leads by effectively communicating value and addressing early questions.
- Quickly and effectively resolve customer concerns or issues at any point in their journey to ensure a seamless, well-supported experience that drives high NPS and low return rates.
- Provide Bluetooth and iPhone support, including client coaching to improve device use and confidence.
- Demonstrate a patient, empathetic approach when assisting with technology, including supporting Zoom and remote care sessions.
- Troubleshoot products both in-person and remotely to ensure clients get timely solutions.
- Maintain accurate and detailed customer documentation in Salesforce, Intercom, and other customer experience platforms.
- Commit to learning complex clinical concepts and technology to better educate and support our clients throughout their journey.
- Collaborate closely with the broader team, sharing insights to help improve product offerings and the overall customer experience.
- Step in to cover front desk or office manager responsibilities as needed, including greeting clients, managing appointments, and maintaining professional environment

## What you’ll bring

- Ideally 2+ years of experience in operations, customer service or sales in healthcare, or a related field.
- Excellent communication skills, both written and verbal, with a warm, empathetic style.
- Confidence in de-escalating concerns and turning challenges into positive outcomes.
- Strong organizational skills and comfort managing multiple customer interactions simultaneously.
- Proficiency with support software and general tech troubleshooting; experience with Salesforce or similar CRM is a plus.
- A proactive mindset: you don’t just respond, you anticipate needs and look for opportunities to improve the experience.
- Natural ability to build rapport and trust; you thrive on forming strong, genuine connections.
- Ability to work weekends and hours listed above

## Benefits

- Competitive compensation
- Premium medical, dental and vision packages
- 401(k)
- Paid PTO and sick days
- Stock options

## About Fortell

## Company Overview
- **One-liner**: Fortell builds AI-powered hearing aids that use custom silicon and advanced signal processing to clarify speech in noisy environments, helping people understand more of what they hear.
- **Entity Type**: Private (backed by prominent venture capital firms)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Matthew de Jonge (CEO), Andrew Casper (CTO), Igor (last name not publicly available), Cole (last name not publicly available)

## Core Business
- **Primary industry**: Medical device manufacturing (hearing aids), artificial intelligence, healthtech
- **Target customers**: B2C – individuals with hearing loss, especially those who struggle with speech comprehension in noise; also works with audiologists and clinics
- **Mission statement**: "To restore effortless connection through better hearing."

## Products & Services
- **Fortell AI Hearing Aids**: A hardware + software product featuring custom AI chips that separate speech from background noise in real time. The device is fitted and programmed through Fortell’s own audiology clinics (first clinic at 530 Park Ave, New York, NY). The product is marketed as a medical device and is available only after a personalized hearing evaluation and fitting by an audiologist.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding amount not disclosed; backed by Thrive Capital, Founders Fund, Valor Equity Partners, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management.
- **Notable Investors/Partners**: Thrive Capital, Founders Fund, Valor Equity Partners (lead investors); advisors include Dr. Barbara Weinstein (Professor of Audiology, NYU), Dr. Kevin Franck (former Chair, Hearing Loss Association of America), Dr. Matt Fitzgerald (Stanford), Dr. Jan Blustein (NYU School of Medicine).
- **Growth Signals**: 
  - 52 employees (LinkedIn) with +1.6% monthly headcount growth
  - 15 active job postings (as of mid-2025), with a 200% monthly increase and 1400% quarterly increase in postings
  - First clinic in New York City; planning to expand to multiple major U.S. cities (e.g., Palm Beach Gardens, FL; Bay Area; Boston; Greenwich, CT)
  - Clinical trials show 50x more words understood vs. leading AI hearing aid in challenging noise; 95% of participants preferred Fortell over 5 top-spec competitors

## Competitive Advantages
- **Custom AI silicon**: Proprietary chips designed specifically for real-time speech separation, not just amplification.
- **Clinical validation**: Randomized controlled trials overseen by external academics demonstrating significant improvement in speech comprehension.
- **Integrated clinic model**: Direct-to-consumer fitting and support through owned audiology clinics, ensuring proper tuning and customer satisfaction.
- **Strong investor syndicate**: Backing from top-tier VCs (Thrive, Founders Fund, Valor) provides credibility and resources.

## Strategic Focus
- **Clinic expansion**: Opening new clinics across the U.S. to increase accessibility.
- **Talent acquisition**: Aggressively hiring across engineering (firmware, DSP, AI, hardware), audiology, quality, supply chain, and operations.
- **Product refinement**: Continuous improvement of AI algorithms and hardware based on real-world feedback and clinical data.

## Why Work Here
- **Culture**: Described as fast-moving, intentional, and mission-driven. Emphasis on cutting-edge science, human-centered design, and improving lives at scale.
- **Work environment**: Hybrid roles available (e.g., Firmware Engineer listed as hybrid on Built In). Office located in New York City with free lunch.
- **Compensation & benefits**: Competitive salary and stock options; top-notch healthcare for employee and family; free lunch; generous paid time off; 401(k) plan; parental leave.
- **Engineering culture**: Opportunity to work on custom silicon, AI/ML, DSP, and hardware in a startup environment with strong scientific backing. Team includes pioneers from Google, Butterfly Network, Mount Sinai, and other top organizations.

## Sources
1. [Fortell.com – Homepage](https://www.fortell.com/)
2. [Fortell.com – About Us](https://www.fortell.com/about-us)
3. [Fortell.com – Careers](https://www.fortell.com/careers)
4. [LinkedIn – Fortell Research Inc](https://www.linkedin.com/company/fortell-research)
5. [Built In – Fortell Research Inc Jobs](https://builtin.com/company/fortell-research-inc/jobs)

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