---
title: 'Product Success Manager, Vehicle Intelligence at Axon'
canonical: 'https://feeny.ai/job/product-success-manager-vehicle-intelligence-axon-seattle-mmjx76b95kzy'
type: 'job'
last_seen: '2026-10-13'
---

# Product Success Manager, Vehicle Intelligence at Axon

- **Company:** Axon
- **Location:** Seattle, WA
- **Compensation:** $86k–$138k
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/axon/jobs/8015968003

## Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

## Your Impact

This role exists so Vehicle Intelligence customers get from purchase to value, and so CSMs and Sales Reps can be proactive without becoming VI specialists. The Product Success Manager (PSM) for Vehicle Intelligence is a product-focused, customer-facing overlay role. You cover the full Vehicle Intelligence portfolio: Axon Outpost, Lightpost, Fleet, Fusus, ALPR, and future Vehicle Intelligence capabilities, across all customers, not a single region.

You are the product expert inside Customer Success. CSMs stay close to the account and keep the 10,000-foot view. You come in with product depth, enablement, and internal resources so customers actually get value from what they bought, and so CSMs and reps can be proactive and customer-first without having to become VI specialists themselves.

You will design structured adoption strategies, run user groups and other engagement programs, enable CSMs and Sales Reps at scale, manage complex escalations, and partner with Product, Sales, Marketing, and Support. You also help hold statewide partnership and API/integration standards together so agencies can connect and stay compliant as the portfolio evolves.

## What You’ll Do

Location: Axon Hub - Scottsdale, Boston, Seattle, Atlanta, or New York, and on the road 30-40% of time Reports to: Mary-Madison Phillips, Senior Customer Success Operations Manager

Product Expert for Customer-Facing Teams

- Develop and maintain deep subject-matter expertise across Outpost, Lightpost, Fleet, Fusus, and ALPR.
- Serve as an internal and external resource for product capabilities, use cases, and competitive positioning.
- Collaborate with Product and Marketing on consistent messaging, webinars, and case studies that highlight adoption wins and new feature launches.

Enable CSMs and Sales

- Build and maintain enablement for CSMs and Reps on Vehicle Intelligence, including a clear VI 101 / fundamentals path, playbooks, and engagement guides.
- Spot adoption gaps and repeat issues early (usage data, CSM and rep signal, industry/ALPR climate) and turn them into enablement or product feedback, not one-off fire drills.
- Equip CSMs to get the ball rolling with customers. Then bring you in for depth, clarifying questions, and the internal resources to move things. This is not owning the sale or the account.
- Partner with Product and Sales so customer insights, success stories, and usage trends get captured and shared.
- Participate in roadmap discussions with front-line product insight.
- Represent customer, CSM, and sales-field needs in internal forums around adoption, experience, and long-term product satisfaction.

Drive Product Adoption & Engagement at Scale

- Lead adoption initiatives and engagement programs for all Vehicle Intelligence products, across the full customer base.
- Design and deliver structured customer engagement, including:
- Product webinars / releases
- Regional and virtual user groups
- Build and strengthen the product-specific POC network (supervisors, administrators, and strategic operational users).
- Enable CSMs to guide customers from onboarding through advanced usage and advocacy.
- Lead a Vehicle Intelligence Product User Group experience so customers can share best practices and feed product insight back to Axon.

Escalation Management

- Own and resolve complex product escalations with clarity, urgency, and a focus on restoring value and confidence.
- Serve as the go-to expert for high-complexity adoption barriers and technical challenges across Vehicle Intelligence.
- Coordinate across Product, Support, CSMs, and other internal partners so customers get a timely, coordinated path to resolution.

Product Feedback & Requirements Intake

- Act as a structured intake point between customers, CSMs, Reps, and Product, translating field feedback into clear, actionable enhancement requests.
- Prioritize and document requirements based on customer impact.
- Partner with Product Management to close the loop with customers on how their feedback shaped the roadmap.

Statewide Partnerships & API Compliance

- Help manage statewide partnership relationships across agencies of all sizes, including ongoing alignment with Vehicle Intelligence API standards and integration requirements.
- Serve as a trusted liaison to law enforcement leadership on statewide initiatives, with consistent messaging and support.
- Coordinate with internal technical and legal teams to resolve compliance issues as they arise

## What You Bring

- 5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program Management, or a related cross-functional role in SaaS, hardware/software, or enterprise technology.
- A customer-first mindset and a passion for enablement, making other people (especially CSMs and Reps) better, not doing the account or the sale for them.
- Proven ability to design, standardize, and scale tools, templates, and methodologies across teams.
- Experience leading cross-product initiatives with multiple stakeholders and competing priorities.
- Strong program management skills; you bring clarity, structure, and momentum.
- Exceptional presentation, facilitation, and communication skills, including the ability to distill complex product and customer insight for CSMs, Reps, customers, and executives.
- Strong systems-thinking and analytical abilities, with enough data fluency to turn usage patterns into adoption strategy.
- Comfort using product usage and customer health data (Salesforce, Gainsight, or similar) to prioritize which CSMs, reps, accounts, and issues to go after.
- Comfort working across products, teams, and levels of the organization without direct authority.
- Proficiency in Salesforce preferred; familiarity with Gainsight, Jira, and Google Workspace a plus.

What Success Looks Like

- CSMs and reps can run a VI conversation (fundamentals, feature updates, ALPR climate) without you on every call, and they know when to pull you in.
- Customers are engaged through webinars, user groups, and structured adoption support.
- The same issues do not keep coming back as escalations; when something is complex, it has a clear owner and a path to resolution.
- Product gets a prioritized VI list from the field, and customers hear back.
- Statewide / API partnership work stays coordinated and compliant.

## Benefits that Benefit You

- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range $86,250—$138,000 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our [Axon Privacy Web Form](https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509). For more information, please see the Your California Privacy Rights section of our [Applicant and Candidate Privacy Notice.](https://www.axon.com/candidateprivacypolicy)

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

## About Axon

## Company Overview
- **One-liner**: Axon provides an integrated ecosystem of hardware, software, and AI solutions for public safety, including body cameras, TASER devices, evidence management, and drone defense.
- **Entity Type**: Public (ticker: AXON on NASDAQ)
- **Headquarters**: Scottsdale, Arizona, USA
- **Founded**: 1993
- **Founders**: Not publicly available from search results (the company was founded by Rick Smith and his brother Tom Smith; this information is widely known but not cited in the provided search results)

## Core Business
- **Primary industry**: Law enforcement technology, public safety, security
- **Target customers**: B2G (municipal, state, federal law enforcement; corrections; fire/EMS; campus security), B2B (retail, healthcare, private security, personal safety)
- **Mission**: "Protect Life" – the company states it is "on a mission to cut gun-related deaths between police and public in half by 2033 through technology, training and trust" (the "Moonshot 50in10") [axon.com](https://www.axon.com/)

## Products & Services
- **TASER 10**: Next-generation less-lethal weapon with improved accuracy and range; part of a new era in less-lethal technology [axon.com](https://www.axon.com/)
- **Axon Body 4**: Body-worn camera for frontline officers, capturing high-definition video evidence [axon.com](https://www.axon.com/company)
- **Axon Fleet 3**: In-car video system for law enforcement vehicles [axon.com](https://www.axon.com/company)
- **Axon Evidence**: Cloud-based digital evidence management platform, storing over 109 petabytes of data [axon.com](https://www.axon.com/company)
- **Axon Records**: Integrated digital reporting software to reduce administrative burden on officers [axon.com](https://www.axon.com/company)
- **Axon Respond**: Real-time situational awareness platform connecting Axon devices to command centers [axon.com](https://www.axon.com/company)
- **Axon Dispatch**: Computer-aided dispatch (CAD) system for faster, more informed response [axon.com](https://www.axon.com/company)
- **Axon Air**: End-to-end drone solution for public safety, including drone-as-first-responder (DFR) capabilities [axon.com](https://www.axon.com/)
- **Dedrone**: Drone detection and mitigation system to protect against aerial threats [axon.com](https://www.axon.com/)
- **Axon VR Training**: Virtual reality training for use-of-force scenarios [axon.com](https://www.axon.com/company)
- **Axon AI**: Suite of AI-powered features including Axon Vision, Axon Assistant, Attribute Search, and auto-transcribe [axon.com](https://www.axon.com/)
- **Axon Academy**: Virtual learning platform for end-user product training [axon.com](https://www.axon.com/company)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results (Axon is a publicly traded company; market cap fluctuates; recent data not included in provided sources)
- **Key Metric**: Annual Revenue – Not provided in search results; the company is publicly reporting but financials not listed here
- **Notable Investors/Partners**: Not explicitly listed in search results; the company partners with hundreds of law enforcement agencies, federal departments, and private organizations
- **Growth Signals**: 
  - 567 active job openings as of the search date, indicating strong hiring demand [greenhouse.io](http://job-boards.greenhouse.io/axon)
  - Global office footprint: 10 locations across the US, UK, Netherlands, Vietnam, Finland, Australia [axon.com](https://www.axon.com/careers/all)
  - Product expansions into AI, drone defense, and real-time operations
  - "Moonshot 50in10" initiative signals ambitious growth and societal impact goals

## Competitive Advantages
- **Integrated ecosystem**: Combines hardware (TASER, cameras), software (evidence, records, CAD), AI, drones, and training into a single platform – creating high switching costs for agencies.
- **Market dominance in less-lethal weapons**: TASER is the de facto standard for US law enforcement, with a track record of saving lives (99.75% of field uses result in no serious injury).
- **Data moat**: Over 109 petabytes of evidence hosted in Axon Evidence, with deep integrations into agency workflows.
- **Responsible Innovation Framework**: Proactive approach to ethics and transparency, building trust with customers and the public.
- **SaaS transition**: Moving agencies from one-time hardware sales to recurring software subscriptions, driving predictable revenue growth.

## Strategic Focus
- **AI Era Plan**: Deploying AI across the entire ecosystem to automate tasks (e.g., report writing, evidence transcription) and provide real-time insights.
- **Moonshot 50in10**: Reducing gun-related deaths between police and public by 50% by 2033 through technology, training, and trust.
- **Drone and counter-drone expansion**: Growing Axon Air and Dedrone to address aerial threats and enable drone-first response.
- **Real-time operations**: Strengthening Axon Respond and Dispatch to create a unified command center experience.
- **International growth**: Expanding offices in Europe, Asia, and Australia to serve a global public safety market.

## Why Work Here
- **Culture**: Described as a "global community where diverse talents unite" with values of "Boldly Go", "Be Obsessed", "Aim Far", "Win Right", and "Own It". Strong emphasis on creativity, customer focus, and mission-driven work [axon.com](https://www.axon.com/careers/culture).
- **Remote/hybrid policy**: Remote work is available; the company has a dedicated "Remote" office listed on the careers page, indicating a distributed workforce. Most roles also offer hybrid or onsite options in major hubs [axon.com](https://www.axon.com/careers/all).
- **Global offices**: Hubs in Scottsdale (HQ), Seattle, London, Amsterdam, Boston, Ho Chi Minh City, Tampere, Sydney, Melbourne, and remote.
- **Notable perks**: Working on life-saving technology, exposure to cutting-edge AI and hardware, training opportunities (Axon Academy), and a strong sense of purpose.
- **Engineering culture**: The job board lists many software roles (SRE, TPM, solutions architect, embedded services) and hardware roles (manufacturing, validation, supply chain), indicating a diverse technical environment [greenhouse.io](http://job-boards.greenhouse.io/axon).

## Sources
1. [axon.com](https://www.axon.com/) – Homepage, mission, product descriptions
2. [axon.com](https://www.axon.com/company) – Company overview, industries, product details
3. [axon.com](https://www.axon.com/careers/all) – Office locations and remote policy
4. [axon.com](https://www.axon.com/careers/culture) – Culture page, values
5. [greenhouse.io](http://job-boards.greenhouse.io/axon) – Active job listings, departments

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