--- title: 'Product Success Specialist (Remote) at PeopleGrove' canonical: 'https://feeny.ai/job/product-success-specialist-remote-peoplegrove-mumbai-523q8r38q89d' type: 'job' last_seen: '2026-09-13' --- # Product Success Specialist (Remote) at PeopleGrove - **Company:** PeopleGrove - **Location:** Mumbai, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2025-11-11 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/peoplegrove/bb2ee766-a420-4fe9-bac7-fa0a41caffa5 ## Job description ## Overview PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Product Support Specialist to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you! With over 100 dedicated professionals across the US and India, we are redefining how students prepare for and succeed in their careers, maximizing the impact of experiential learning, mentorship and engagement as the cornerstones of their educational journey. Our mission is rooted in enhancing educational outcomes through innovative solutions and meaningful engagement, creating lasting value for institutions and their communities. Join us in shaping the future of higher education by enabling institutions to provide students with the tools and support they need to thrive in their educational and professional journeys. ## About the Role You will serve as the first point of contact for our users, assisting them with technical challenges, product/process inquiries, and troubleshooting. You'll support highly engaged PeopleGrove clients, ensuring they successfully configure, adopt, and maximize value from our platform ## Key Responsibilities - Customer Support & Troubleshooting: Monitor and manage support channels for administrators and end users, addressing inquiries, feedback, and technical issues promptly to ensure a seamless user experience. - User Assistance & Training: Provide empathetic, solution-oriented customer support, empowering users with knowledge and self-service resources. Conduct video calls to offer tailored guidance and troubleshooting. - Product Expertise: Develop a deep understanding of the PeopleGrove platform through ongoing training and stay updated on new features and enhancements. - Technical Issue Resolution: Identify, document, and troubleshoot technical issues, escalating bugs and critical concerns to the engineering team for resolution. - Collaboration & Process Improvement: Work closely with Product, Engineering, and Customer Success teams to enhance the overall user experience and drive continuous improvements. - Operational Efficiency: Contribute to internal initiatives aimed at optimizing support workflows, increasing efficiency, and improving service delivery. ## Qualifications - Minimum 2 years in a customer support or technical support role, preferably in SaaS or technology-based companies. - Thrives in a remote-first environment, demonstrating strong time management, accountability, and the ability to work independently with minimal supervision. - Advanced troubleshooting expertise, with hands-on experience diagnosing and resolving issues related to Single Sign-On (SSO), APIs, integrations, DNS configuration, and data synchronization. - Strong understanding of web and networking fundamentals, including concepts such as DNS management, domain verification, SSL certificates, and authentication protocols (e.g., SAML, OAuth). - Experience working with complex datasets, including importing/exporting CSV files, validating data integrity, identifying discrepancies, and supporting data migrations or bulk updates with precision and care. - Familiarity with secure file transfer protocols (SFTP) and related processes for managing automated data feeds and file-based integrations. - Comfortable reading error logs, reviewing API requests/responses, and collaborating with engineering teams to investigate and document technical issues. - Proficiency with customer support and ticketing tools such as Zendesk, Jira, Intercom, or similar platforms, with strong case documentation and organizational skills. - Excellent written and verbal communication skills in English, with the ability to translate complex technical concepts into clear, approachable explanations for non-technical audiences. - Highly organized and detail-oriented, with the ability to prioritize effectively and manage multiple requests in a fast-paced, customer-focused environment. - Customer-first mindset, bringing empathy, ownership, and a sense of urgency to every interaction to deliver exceptional support experiences. - Naturally curious and growth-oriented, with a passion for continuous learning, knowledge-sharing, and continuously improving processes, documentation, and internal workflows. - Ability to work independently and collaboratively in a fast-paced, remote-first team. - Open and able to work primarily during U.S. Eastern Time Zone hours (5:30 PM to 2:00 AM IST). ## What We Offer - Competitive salary and benefits. - Remote work opportunity. - Opportunities for career growth and development. - A dynamic and mission-driven work environment. - The chance to work with a passionate, innovative, and collaborative team. - Reimbursement of home office setup. - Employee development stipend. - Flexible Time Off policy. ## About PeopleGrove ## Company Overview - **One-liner**: PeopleGrove is a Career Access Platform that partners with universities to provide mentorship, networking, career exploration, and experiential learning tools, helping students build social capital and succeed in their careers. - **Entity Type**: Private (backed by The Riverside Company; acquired CORE Higher Education Group in 2024) - **Headquarters**: Warwick, Rhode Island, USA (post-merger); also has offices in San Francisco, Wilmington, and Arlington, with remote employees in India, Canada, Ireland, and Germany - **Founded**: 2015 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Education technology (EdTech) – higher education software - **Target customers**: B2B – colleges, universities, and academic programs (500+ institutional partners, 750+ unique programs supported) - **Mission statement**: “To drive outcomes through meaningful engagement & experiential education by empowering colleges and universities to deliver value, prove impact, and ensure institutional effectiveness across the student and alumni lifecycle.” ## Products & Services PeopleGrove offers a unified product suite that covers the entire learner lifecycle, from enrollment to alumni engagement: - **PeopleGrove Platform (Career Access Platform)**: AI-powered smart career network that recommends Mentorship, Networking, Career Exploration, and Job Connections. Designed to help students (especially those without existing networks) build social capital. - **CORE Product Suite (formerly CORE Higher Education Group)**: Tools for managing clinical and non-clinical experiential education, including scheduling, tracking, compliance, and accreditation reporting. Widely used by nursing, pharmacy, health sciences, and other programs. - **Enrollment Yield Solutions**: Personalized engagement to boost enrollment and reduce summer melt. - **Student Retention Tools**: Scalable academic and emotional support resources. - **Alumni Engagement Platform**: Grow alumni participation and strengthen donor pipelines. - **Mentorship & Career Readiness**: Connect students with alumni and industry mentors using AI matching. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metrics**: - **Annual Revenue**: $3.8M (pre-merger figure per LinkedIn; likely higher after integration) - **Total Funding**: $13.6M (across 6 funding rounds) - **Users**: 20+ million users across the country - **Institutional Partners**: 500+ (including 60% of US News Top 100 Universities) - **User Retention**: 96% retention rate, 5/5 average rating from user interactions - **Headcount**: ~250 employees (post-merger); 43.1% YoY growth (pre-merger) - **Notable Investors / Partners**: The Riverside Company (portfolio company) - **Growth Signals**: Merged with CORE Higher Education Group in 2024 and rebranded as one company; launched a unified website and product suite; expanded into clinical program management across 98% of key US clinical programs. ## Competitive Advantages - **Comprehensive lifecycle coverage**: The only platform that spans enrollment, student success, experiential learning, career readiness, alumni engagement, and mentorship in one integrated suite. - **Deep clinical education focus**: 98% of key clinical programs in the US use PeopleGrove/CORE – a strong moat in the healthcare education vertical. - **AI + human connection**: AI-powered matching and automation reduce administrative burden while maintaining the human element of mentorship and networking. - **High user satisfaction**: 96% retention rate and 5/5 average rating indicate strong product-market fit and user love. - **Private equity backing**: Riverside Company provides capital and strategic support for aggressive growth. ## Strategic Focus - **Integration and unification**: Combining the best of PeopleGrove and CORE into a single platform with deeper cross-product workflows. - **Accreditation and outcomes**: Helping institutions prove program effectiveness, meet accreditation standards, and improve student preparedness. - **Expanding into new academic programs**: Leveraging the clinical vertical to move into behavioral sciences, education, and other health sciences. - **AI-driven efficiency**: Continuing to invest in AI to automate scheduling, compliance, and matching, saving institutions time (e.g., 10 hours saved per week reported by users). ## Why Work Here - **Remote-first culture**: Work from anywhere in the US or India; flexible PTO and generous leave policies. - **Comprehensive benefits**: Premium healthcare (medical, dental, vision in the US), 401K, retirement plan, wellness benefits (Headspace, Gympass, Ginger, Omada), Employee Assistance Program. - **Travel and bonding**: Opportunities for team offsites and company-wide gatherings. - **Culture**: “Curiosity is rewarded and the unknown is embraced” – emphasis on growth, learning, and mission-driven work in education. - **Employee ratings**: 4.2/5 on LinkedIn (34 reviews), with high work-life balance (4.5), compensation (4.0), culture (4.0), and career growth (3.9). - **Impact**: Directly helps institutions drive enrollment, student success, and alumni impact – meaningful work for those passionate about education. ## Sources 1. [peoplegrove.com – Careers page](https://www.peoplegrove.com/about/careers/) 2. [peoplegrove.com – Main site](https://www.peoplegrove.com/) 3. [builtin.com – Company profile](https://builtin.com/company/peoplegrove) 4. [linkedin.com – PeopleGrove company page](https://linkedin.com/company/peoplegrove) 5. [businesswire.com – Merger announcement](https://www.businesswire.com/news/home/20251216671056/en/PeopleGrove-and-CORE-Higher-Education-Group-Rebrand-as-One-Company-Launch-Unified-Website-and-Product-Suite) ## Other roles at PeopleGrove - [Paralegal](https://feeny.ai/job/paralegal-peoplegrove-remote-7pg5mdbhes1e) - [Corporate Controller](https://feeny.ai/job/corporate-controller-peoplegrove-remote-nnpyjw3sahv2) - [Engagement Manager](https://feeny.ai/job/engagement-manager-peoplegrove-remote-jxhmgj06zamr) - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-peoplegrove-remote-x7dhqdv8gsw6) - [Client Strategist](https://feeny.ai/job/client-strategist-peoplegrove-remote-gxycfrk1efbw) - [Lead Product Manager](https://feeny.ai/job/lead-product-manager-peoplegrove-remote-8rx6vx7perq7) - [Product Operations Manager](https://feeny.ai/job/product-operations-manager-peoplegrove-remote-9ez9md4qms0n) - [Implementation Manager](https://feeny.ai/job/implementation-manager-peoplegrove-remote-dw6f3dztzxe9) - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-peoplegrove-remote-e7zkky7dy5xy) - [Client Success Manager](https://feeny.ai/job/client-success-manager-peoplegrove-remote-zptdcb7267qg)