--- title: 'Product Support Analyst (Voice) at Bandwidth' canonical: 'https://feeny.ai/job/product-support-analyst-voice-bandwidth-raleigh-04pytzwsarx9' type: 'job' last_seen: '2026-10-14' --- # Product Support Analyst (Voice) at Bandwidth - **Company:** Bandwidth - **Location:** Raleigh, NC - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/bandwidth/jobs/8263295 ## Job description Who We Are: At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.  The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: We are seeking a Product Support Analyst (Voice) to provide technical customer support for the wholesale and enterprise product offerings. This position requires technical expertise in Local and Wide Area Networks concerning telephony infrastructure, understanding Router Configurations that affect VOIP and SIP Trunking. This position would require you work: Monday - Friday from 12:00 PM – 9:00 PM What You'll Do: - Provide technical support to customers for voice, API and 911 products. - Professional communications with customers in troubleshooting reported issues. - Partner with Local Exchange Carriers in resolving customer network issues. - Manage ticket progress to address and resolve customer issues within Service Level Agreement requirements. - Partner with customer’s IT support personnel in resolution of issues. - Assist with troubleshooting of customer’s routers that included in VOIP and SIP network. - Escalate chronic or intermittent issues to higher echelon teams and management level attention What You Need: - Bachelor’s degree is preferred but Associate degree with additional SIP, PBX, and network experience is acceptable. - Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) are a must. Additional skills in Public Switching Telephone Network (PSTN) are desirable. - Strong troubleshooting and problem solving skills. - Network configurations using Routers and Switches revolving around telephony infrastructures. - Knowledge of PBX operations The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… - 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. - All new hires receive four weeks of PTO. - PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. - Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. - “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. - 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. [Applicant Privacy Notice](https://www.bandwidth.com/applicant-privacy-notice) ## About Bandwidth ## Core Business - **Primary industry**: Communications Platform as a Service (CPaaS), cloud communications, telecommunications infrastructure. - **Target customers**: B2B – enterprises, communication platforms, carriers, and developers building voice, messaging, or emergency services into their applications. - **Mission/purpose**: “Develop & deliver the power to communicate.” ## Products & Services - **Bandwidth Maestro™**: Enterprise integration platform that unifies communications across multiple carriers and tools (Webex, Teams, Genesys, Five9, etc.). - **Voice API**: Programmable voice services for building and scaling voice applications (SIP trunking, global voice). - **Messaging API**: Global SMS and RCS messaging with high throughput and deliverability insights. - **Emergency Services API**: 911/e911 and emergency calling capabilities (via Dash Carrier Services acquisition). - **Global SIP Trunking**: All-IP, flexible trunking with 24/7 network monitoring. ## Market Standing - **Valuation/Market Cap**: Publicly traded; market cap fluctuates (not provided in search results). - **Key Metric**: Annual Revenue estimated between $500M and $1B (Indeed). - **Notable Investors/Partners**: Google (partnered for Google Voice), Microsoft (Teams Direct Routing/Operator Connect), Zoom, LogMeIn, GoDaddy; also integrations with Webex, Genesys, Five9. - **Growth Signals**: Coverage in 65+ countries representing 93% of global GDP; 31 current patents; 97% average customer satisfaction score; 99.9% core network uptime; acquired Voxbone in 2020 to expand globally. ## Competitive Advantages - **Own nationwide all-IP voice network** – one of the last built in the US, would take 15+ years and $500M+ to replicate (bandwidth.com/company). - **Direct-to-carrier integrations** worldwide via Maestro platform, reducing complexity for enterprises. - **High customer satisfaction** – 97.6% CSAT and “Best CPaaS Platform” awards. - **Deep emergency service expertise** – acquired Dash Carrier Services in 2011, a key differentiator. ## Strategic Focus - **AI-ready enterprise integrations** – investing in AI voice/messaging agents and applied AI (see job listings for AI Engineer, AI Partnerships Director). - **Global expansion** – building on Voxbone acquisition to serve international enterprises. - **Simplifying “global telecomplexity”** for large customers, consolidating multiple carriers into one platform. ## Why Work Here - **Culture**: “Whole Person Promise” – meaningful work plus a full life. Emphasis on work-life balance, mental/spiritual/physical wellness. - **Perks**: - 100% company-paid medical, vision, dental for employee and family. - 4 weeks PTO + 8 holidays + “Mahalo Moments” (extra days for life events). - PTO Embargo – no work interruptions during time off. - 90-minute workout lunches; free gym membership; onsite nutritionist. - Onsite Montessori-inspired early childhood development center. - Paid maternity/paternity leave. - **Returnship Program** for caregivers and veterans re-entering the workforce. - **Locations**: Raleigh, NC (HQ); London, UK; Iași, Romania; also remote/hybrid options implied by some job postings. - **Veteran-friendly** – founded by a Marine; active partnerships with veteran organizations. - **Team size**: ~1,200 employees (“bandmates”) globally. ## Sources 1. [bandwidth.com/company](https://www.bandwidth.com/company/) 2. [bandwidth.com](https://www.bandwidth.com/) 3. [bandwidth.com/careers](https://www.bandwidth.com/careers/) 4. [job-boards.greenhouse.io/bandwidth](https://job-boards.greenhouse.io/bandwidth) 5. 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