---
title: 'Product Support Analyst - Winter 2027 Co-op at D2L'
canonical: 'https://feeny.ai/job/product-support-analyst-winter-2027-co-op-d2l-kitchener-cvmxkwnzvh47'
type: 'job'
last_seen: '2026-09-12'
---

# Product Support Analyst - Winter 2027 Co-op at D2L

- **Company:** D2L
- **Location:** Kitchener, Canada
- **Compensation:** $760–$960/hr
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.d2l.com/careers/jobs/?job_id=8174669&gh_jid=8174669

## Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

- Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
- Able to work 40 hours per week
- Able to work in-person from a D2L office (office location dependent on role)

We may continue to review applications on a rolling basis, but recommend applying by September 17th at 9:00am ET to ensure you are included in initial application reviews.

## JOB SUMMARY:

The Product Support Analyst requires an individual who has experience in resolving complex technical issues reported by Administrators of Brightspace products and Services. This role requires great troubleshooting skills and the ability to think quickly and creatively, as well as collaborate with your peers, to deliver timely and accurate solutions to complex issues. You possess technical knowledge, problem solving skills, and the ability to work efficiently in a helpdesk environment providing technical support to clients. In this position you will provide support for clients from all verticals (K12, Higher Education and Enterprise) who use D2L’s suite of eLearning web-based software. We are client-experience and data-driven organization and require that ability to support Administrators in time-sensitive, and at times frustrating situations by delivering both technical solutions, and a world class client experience while adhering to our KPIs and processes.

HOW WILL I MAKE AN IMPACT?

- Resolving specific client issues received by chat, phone, email or assignment through call tracking system under tight time constraints
- Identifying and solving site related issues
- Identifying and correcting improperly configured installations
- Timely logging of all support calls in call tracking system and escalation of problems where appropriate
- Updating call tracking system with all appropriate details while providing timely customer updates on issues
- Improving D2L product/tool design and efficiency by reviewing and providing feedback on functional specifications, technical specifications and submitting Feature Requests, Usability Issues and Bugs to Product Development
- Developing support documents, FAQ's and Knowledge-Based Articles
- Participating in special projects as required

WHAT YOU'LL BRING TO THE ROLE:

- Customer service, communication, listening and human relations skills are required in order to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member
- Attention to detail, organizational and time management skills are essential in order to accurately enter data, maintain records and focus on multiple priorities in a fast paced environment
- Excellent verbal, written and communication skills to effectively partner with clients, customers and stakeholders of all levels
- Strong analytical, problem solving, decision-making skills
- Proven SQL experience writing queries for SQL Server
- Familiarity with programing specifically XML, HTML/XHTML, JAVA, JavaScript, ASP and .NET
- Working knowledge of Webservices, REST and IIS
- Understanding of Network topography (Database, App, File Servers and load-balancing)
- Confidence supporting enterprise software applications
- Basic knowledge authentication protocols (LDAP, SSO, Shibboleth)
- Experience with Fiddler and other Browser-based Analytics and Reporting tools would be an asset
- Experience with eLearning software and supporting a Learning Management System would be an asset.
- Bilingual (English/French) is an asset
- Familiarity and interest in AI tools (e.g. ChatGBT, Copilot, etc.)

## EDUCATION REQUIREMENTS:

- Currently enrolled in a program like Computer Science, Information Technology, Educational Technology, and Information Systems.

This position is to fill an existing vacancy

The expected weekly salary range for a student hire in this role is listed below. The base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and school specific salary surveys.

Weekly Salary Range $760—$960 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through [#LifeAtD2L](https://www.d2l.com/careers/blog/):

- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

## About D2L

## Company Overview
- **One-liner**: D2L is a global learning innovation company that provides an AI-enabled learning management platform (Brightspace) to reshape education and work for K-12, higher education, associations, and corporate sectors.
- **Entity Type**: Public (TSX: DTOL)
- **Headquarters**: Kitchener, Ontario, Canada
- **Founded**: 1999 (25+ years of experience)
- **Founders**: John Baker

## Core Business
- **Primary industry/industries**: Education technology (EdTech), Learning Management Systems (LMS), Corporate Learning & Development
- **Target customers**: B2B (K-12 schools, universities, colleges, professional associations, corporations)
- **Mission or purpose statement**: "Transforming the way the world learns" and ensuring everyone has access to high-quality education regardless of age, ability, or location. The company believes “learning is the catalyst for change.”

## Products & Services
- **[Brightspace](https://www.d2l.com/)**: Core cloud-based Learning Management System (LMS) used by over 1,500 customers worldwide. It offers personalized learning paths, assessment tools, and analytics.
- **[D2L Lumi](https://www.d2l.com/about/)**: AI-enabled learning platform designed to empower educators and support every learner’s journey by thoughtfully enhancing learning with artificial intelligence.
- **Professional Services**: Implementation, training, and support to help institutions and organizations adopt and optimize the D2L platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (D2L is a publicly traded company; financial filings are available on the TSX).
- **Key Metric**: Serves 21 million+ learners worldwide, employs over 1,000 people, and has been operating for more than 25 years.
- **Notable Investors/Partners**: Not disclosed in provided sources.
- **Growth Signals**: Expanding beyond traditional education into corporate reskilling/upskilling; continuous innovation with AI features (D2L Lumi); recognized as one of Canada’s Best Diversity Employers.

## Competitive Advantages
- **Personalized, AI-first learning**: D2L differentiates by emphasizing AI that “elevates—not replaces—the human experience,” focusing on collaboration between educators and technology.
- **Longstanding partnership model**: Over 25 years of deep customer collaboration and a belief in “success through partnership,” resulting in high retention and broad adoption across sectors.
- **Accessibility commitment**: Universal design principles ensure the platform works across geographies, abilities, and ages, broadening the addressable market.

## Strategic Focus
- **AI-enhanced learning**: Continued investment in AI tools (Lumi) to improve learning outcomes and reduce educator workload.
- **Lifelong learning and upskilling**: Targeting the corporate market as reskilling becomes essential in the digital age.
- **Global expansion**: Operating with satellite offices worldwide and aiming to reach more learners across different regions and education levels.

## Why Work Here
- **Culture**: D2L describes a “collaborative, mission-driven” environment where employees can “do the best work of their lives.” The company fosters a culture of recognition, fun, trust, and collaboration, with an emphasis on making a global impact on education.
- **Flexibility**: The company offers **flexible work schedules** and encourages a results-oriented approach (typically 40 hours/week with adjustable start/end times). Some roles may require shift rotations, but overall remote/hybrid flexibility is supported.
- **Professional development**: D2L invests in talent development through competency-based hiring and performance-driven promotions. They provide pathways for growth, learning opportunities, and feedback during the interview process as a learning chance.
- **Inclusion**: Recognized as **Canada’s Best Diversity Employer**; the company works to eliminate bias in hiring and advancement.
- **Early talent**: Actively hires co-op students, new grads, and experienced professionals across technical and non-technical teams.
- **Interview process**: Standardized and transparent – includes phone screen, technical/non-technical assessments, and multiple interviews. The company uses a mix of coding reviews, presentations, and scenario assignments depending on the role.

## Sources
1. [d2l.com/careers](https://www.d2l.com/careers/)
2. [d2l.com/about](https://www.d2l.com/about/)
3. [d2l.com](https://www.d2l.com/)
4. [d2l.com/careers/jobs](https://www.d2l.com/careers/jobs/)
5. [d2l.com/careers/performance-learning-and-teamwork](https://www.d2l.com/careers/performance-learning-and-teamwork-at-d2l/)

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