---
title: 'Product Support Associate - Central America at Teton.ai'
canonical: 'https://feeny.ai/job/product-support-associate-central-america-teton-ai-central-m0rqex7ef26d'
type: 'job'
last_seen: '2026-09-14'
---

# Product Support Associate - Central America at Teton.ai

- **Company:** Teton.ai
- **Location:** Central, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/teton/77c6b3f8-bfb9-4429-9acb-06dfe63fc406

## Job description

Product Support Associate (Tier 1 Support) Location: Central America (UTC-6)

## About Teton

Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery.

## The Role

As Teton's Product Support Associate, you'll serve as the front line of Tier 1 support for our Customer Success organization- monitoring support channels, triaging incoming issues, and resolving or routing them fast so CS can stay focused on client relationships and outcomes rather than operational firefighting.

We're hiring Product Support Associates, each based in a time zone that complements US coverage hours, so that between the two roles and the US team, support is covered around the clock.

You'll own first response across support channels, working from defined SOPs to investigate, categorize, and resolve straightforward issues, and to escalate complex ones to the right team (CS, Engineering, Deployment, or Product) with clear, well-documented context.

This is a foundational role on a growing Support function- you'll help build on the playbooks as much as follow it, and there's a clear path to more ownership as the team scales into Phase 2.

## Key Responsibilities

In this role you will lead and oversee:

First response- monitor all regional support channels and respond to inbound support messages Ticket triage- investigate issues, categorize by type (Detection, App, Connectivity, Desktop, Hardware), and create Support or Hardware Maintenance tickets per existing SOP Engineering escalation- create well-documented engineering tickets where required and tag the appropriate teams Install validation- assist the deployment teams to confirm hardware is online and correctly set up post-install in coordination. Device monitoring- check device online/offline status, flag anomalies, and take defined first-response actions Source trigger routing- keep up with source trigger events and route them appropriately based on initial investigation

Schedule Shift length: 8 hours/day, 5 days/week covering UK morning/US overnight Weekend coverage: Every other weekend, with the two Support Associates alternating so one is always on for weekend coverage

## What We're Looking For

Minimum Qualifications: 1–2 years of experience in a Tier 1 IT help desk or technical support role Comfort with SaaS support tooling and structured ticket workflows Strong written English, with the ability to communicate clearly with healthcare facility staff at varying levels of tech literacy High attention to detail, ability to follow defined escalation protocols, and self-directed during shifts with minimal overlap with the core US team

Mindset: You're energized by working alongside an international team that moves fast and turns technology into real workflow wins with clients Direct, transparent communicator who escalates early, brings solutions with the problem, and wants teammates who operate the same way You thrive in rapid iteration and don't need a finished process to do great work Genuinely curious about AI, computer vision, and how emerging technology actually lands in healthcare settings You want to do the best work of your career at a company that's genuinely changing how care gets delivered

Preferred Qualifications: Healthcare or senior living familiarity- willingness to learn Teton's clinical context quickly Experience with Slack-based or similar support workflows and structured handoff processes Prior experience at an early-stage SaaS or healthcare technology company Prior experience working a shift-based or follow-the-sun support schedule, including weekend rotations

## What We Offer

Competitive Salary and participation in our warrant program. Work with state-of-the-art technology in a pioneering field. A vibrant, learning-focused work environment. 401(k) plan, paid time off, health insurance.

What It's Like Working at Teton

We're a growing team of extremely hard-working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged- it's expected. It's a hands-on environment where you'll be challenged, supported, and constantly learning.

We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job – jump on board 😊

## About Teton.ai

## Company Overview
- **One-liner**: Teton AI uses cutting-edge AI and computer vision to monitor patients and optimize workflows for nurses and caregivers in hospitals and care homes, aiming to improve care delivery and reduce staff burden.
- **Entity Type**: Private (Series A; total funding $26.57M, latest $20M round led by Plural VC)
- **Headquarters**: København S, Denmark (Uplandsgade 56, 2, 2300) with remote hubs in the US, UK, and Norway
- **Founded**: 2020
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industry**: Healthcare IT – AI‑powered patient monitoring and workflow management
- **Target customers**: B2B – hospitals, long‑term care facilities, and nursing homes
- **Mission**: “Support nurses and caregivers who are facing a global shortage and overwhelming workloads… enabling caregivers to focus on delivering high‑quality, compassionate care.” [teton.ai](https://www.teton.ai/company/about-us)

## Products & Services
- **Teton AI Monitoring System**: A passive, ambient monitoring solution that uses an optical sensor and on‑device computer vision to track movement, gait, sleep, and routine patterns. No video is transmitted or stored – only anonymised insights. Features include fall detection, automated rounding, sleep monitoring, and real‑time alerts. Deployed as a hardware sensor + cloud analytics platform (SaaS). [teton.ai](https://www.teton.ai/product)

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding $26.57M (Series A of $20M raised ~8 months prior to July 2026) [cbinsights.com](https://www.cbinsights.com/company/teton-ai)
- **Notable Investors**: Plural VC (lead), PreSeed Ventures, Nebular, Bertelsmann Investments, Acurio Ventures, and six others [cbinsights.com](https://www.cbinsights.com/company/teton-ai)
- **Growth Signals**:
  - Headcount: 80+ employees (as stated on company page) [teton.ai](https://www.teton.ai/company/about-us)
  - Job posting trends: Monthly +80%, Quarterly +125%, Yearly +500% (18 active postings) [linkedin.com](https://in.linkedin.com/company/teton-ai)
  - Partnership with Hartford Care (April 2026) to deploy AI‑powered monitoring across care homes [cbinsights.com](https://www.cbinsights.com/company/teton-ai)
  - Clinical outcomes: 48–82% reduction in night‑time workload burden, 25% reduction in falls, 21% improvement in sleep quality [teton.ai](https://www.teton.ai/product)

## Competitive Advantages
- **Privacy‑first design**: Data processed locally on device; no video ever leaves the sensor – addresses a key barrier in healthcare adoption.
- **Proven clinical impact**: Quantifiable reductions in falls, workload, and sleep disruption, backed by real‑world deployments.
- **Seamless integration**: Designed to work with existing healthcare platforms and workflows; dedicated onboarding and customer success team.
- **Deep learning expertise**: Proprietary computer vision models trained specifically for care settings, enabling autonomous, real‑time monitoring without human review.

## Strategic Focus
- **Scaling deployments**: Expanding from Denmark into the US, UK, and Norway with dedicated commercial teams. [teton.ai](https://www.teton.ai/company/career)
- **Product development**: Continuous improvement of monitoring algorithms, expanding to new care environments (hospitals, long‑term care), and adding analytics for population‑health insights.
- **Talent acquisition**: Aggressively hiring across Product & Engineering, Growth (sales, partnerships, customer success), and Operations (people, finance, IT) – both remote and in‑office roles. [teton.ai](https://www.teton.ai/company/career)

## Why Work Here
- **Culture**: “Builder mentality” – employees are expected to act on strong ideas and ship them quickly. Collaboration is direct and decisions move through people, not bureaucracy. [teton.ai](https://www.teton.ai/company/career)
- **Work model**: Hybrid/remote – US roles are fully remote; Copenhagen office for Denmark‑based roles; also offices in London and remote in Norway.
- **Engineering culture**: Work on cutting‑edge AI/computer vision that directly improves patient care and reduces caregiver burnout. Teams include software (backend, mobile, support), hardware (electronics, mechanical design), and clinical solutions.
- **Perks**: Not explicitly listed, but the company emphasises “exceptional people build great things” and offers paid internships for operations and software engineering. [teton.ai](https://www.teton.ai/company/career)

## Sources
1. [teton.ai – About Us](https://www.teton.ai/company/about-us)
2. [teton.ai – Careers](https://www.teton.ai/company/career)
3. [teton.ai – Product](https://www.teton.ai/product)
4. [cbinsights.com – Teton AI Profile](https://www.cbinsights.com/company/teton-ai)
5. [linkedin.com – Teton AI Company Page](https://in.linkedin.com/company/teton-ai)

## Other roles at Teton.ai

- [Information Security & Compliance Manager](https://feeny.ai/job/information-security-compliance-manager-teton-ai-copenhagen-3575vyy3zhd9) — Copenhagen, Denmark
- [Product Design Mechanical Engineer](https://feeny.ai/job/product-design-mechanical-engineer-teton-ai-copenhagen-x2dajjr0n7zw) — Copenhagen, Denmark
- [Hardware (Electronics) Engineer](https://feeny.ai/job/hardware-electronics-engineer-teton-ai-copenhagen-sg5dn14e6pqk) — Copenhagen, Denmark
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-teton-ai-united-states-xcg98xd9f99c) — United States
- [Senior Growth Manager](https://feeny.ai/job/senior-growth-manager-teton-ai-united-states-knbbdcxbgnv0) — United States
- [US Marketing Lead](https://feeny.ai/job/us-marketing-lead-teton-ai-remote-24s7j8c7teg5)
- [VP Sales, Europe](https://feeny.ai/job/vp-sales-europe-teton-ai-copenhagen-12ykf7j7pkck) — Copenhagen, Denmark
- [Financial Controller](https://feeny.ai/job/financial-controller-teton-ai-copenhagen-ztpadkr0trgq) — Copenhagen, Denmark
- [Capital Partnerships Lead](https://feeny.ai/job/capital-partnerships-lead-teton-ai-united-states-y609v28e236w) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-teton-ai-united-states-n5ejktnbv952) — United States