--- title: 'Product Support Engineer 1 (Vigo, Spain) at Parsec Automation Corp.' canonical: 'https://feeny.ai/job/product-support-engineer-1-vigo-spain-parsec-automation-corp-vigo-rmas4rapx3na' type: 'job' last_seen: '2026-09-11' --- # Product Support Engineer 1 (Vigo, Spain) at Parsec Automation Corp. - **Company:** Parsec Automation Corp. - **Location:** Vigo, Spain - **Posted:** 2026-07-02 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/parsecautomationcorp/jobs/5290310008 ## Job description ## About Parsec Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like [Gartner](https://www.gartner.com/doc/reprints?id=1-2EU1B4QE&ct=230829&st=sb) and [IDC](https://go.parsec-corp.com/idc-business-value-of-traksys) and a winner of numerous awards, including the [Data Breakthrough Awards](https://www.businesswire.com/news/home/20240411464449/en/Parsec-Recognized-for-Data-Technology-Innovation-in-Fifth-Annual-Data-Breakthrough-Awards-Program), [American Business](https://www.businesswire.com/news/home/20240425711890/en/Parsec%e2%80%99s-Double-Award-Win-Showcases-Dedication-to-Customers-and-Manufacturing-Expertise), and [Best in Biz](https://www.techdogs.com/tech-news/business-wire/parsec-automation-corp-wins-silver-in-12th-annual-best-in-biz-awards), Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible. Parsec is backed by [BVP Forge](https://www.bvp.com/forge), a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program. ## The Role As a Product Support Engineer I, you’ll provide high-quality technical support to customers and partners using the TrakSYS™ platform. This role is ideal for someone who is technically strong, customer-focused, and excited to deepen their expertise in MES, manufacturing systems, and enterprise software support. You’ll work closely with customers, internal support teams in the U.S. and Spain, and engineering partners to troubleshoot issues, support upgrades, contribute to testing, and help improve documentation and knowledge sharing across the organization. This position requires flexibility to support 24/7 operations, including rotating coverage for weekends and extended shifts (up to 12 hours). ## Key Responsibilities Platform and Application Support (≈70%) - Provide Level 2 product support for both the TrakSYS™ platform and implemented solutions - Diagnose and resolve platform and application issues - Troubleshoot production applications built by Parsec Professional Services under managed services SLAs - Respond to alerts, triage incidents, and escalate to Level 3 or Engineering when needed - Create examples and demonstrations of TrakSYS features (including light customization such as reports or UI components in ASP.NET) - Document incidents, root causes, and corrective actions Upgrades and Testing (≈10%) - Support customer application upgrades - Assist with functional and regression testing - Identify, document, and report defects Documentation and Knowledge Sharing (≈10%) - Create and maintain Knowledge Base articles - Document new and existing TrakSYS features - Develop Application Notes, Technical Guides, deployment instructions, and troubleshooting runbooks Learning and Continuous Improvement (≈10%) - Learn and apply Parsec’s support methodologies and tools - Stay current on TrakSYS platform features and updates - Build expertise in MES concepts, manufacturing workflows, and support technologies ## Qualifications - Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field - 2+ years of experience in software support or development - Strong experience with: - C# .NET / ASP.NET - Microsoft SQL Server - Web technologies (HTML, XML, JavaScript) - Windows client and server operating systems ## Preferred Experience - Cloud platforms (Azure or AWS) - Bootstrap CSS framework - Software testing frameworks - Manufacturing, MES, or process automation environments Success Traits - Strong analytical and troubleshooting skills - Detail-oriented with excellent documentation habits - Strong written and verbal communication skills - Comfortable working in a fast-paced, customer-driven environment - Collaborative mindset with global teams - Willingness to participate in rotating on-call and extended shift coverage - Eager to learn and grow technical depth across enterprise manufacturing systems ## Benefits - Hybrid work schedule - Variable bonus based on company and individual performance - Flexible vacation time - Outstanding team environment ## About Parsec Automation Corp. ## Company Overview - **One-liner**: Parsec Automation Corp. provides the TrakSYS manufacturing execution system (MES) platform that helps manufacturers digitize operations, improve efficiency, and achieve rapid ROI. - **Entity Type**: Private (backed by BVP Forge, a growth fund from Bessemer Venture Partners) - **Headquarters**: Anaheim, California, USA (with a second office in Vigo, Spain) - **Founded**: 1987 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Manufacturing operations management software (MES / Manufacturing Execution Systems) - **Target customers**: B2B – enterprise, mid-size, and emerging manufacturers across pharmaceuticals, food & beverage, CPG, and other discrete and process industries - **Mission**: “Making the management of manufacturing operations as simple as possible” ## Products & Services - **[TrakSYS Platform]**: A modular MES platform that provides real-time visibility, control, and collaboration across the shop floor. Supports digitized workflows, quality enforcement, supply chain illumination, IT/OT convergence, and connected worker capabilities. Deployable on-premises or in the cloud, with pre-built templates for rapid implementation (live in weeks). Scales from a single line to global standardization. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Backed by BVP Forge (a $780M fund from Bessemer Venture Partners); no specific funding amount publicly available - **Notable Investors/Partners**: BVP Forge (Bessemer Venture Partners); recognized by Gartner and IDC; winners of Data Breakthrough Awards, American Business Awards, Best in Biz - **Growth Signals**: TrakSYS powers production at over 11,000 plants in more than 140 countries; reported customer results include 40% faster batch cycles, +10% productivity, 70% fewer quality issues, €26M saved, +5–10 OEE points at 25 sites, and ROI < 1 year ## Competitive Advantages - **Modular & configurable**: Pre-built templates and a proven delivery methodology enable rapid deployment without locking customers into legacy architectures. - **Scalable**: Grows from a single line to global multi-plant standardization. - **Proven ROI**: Documented customer outcomes (e.g., $395K saved per OEE point, +2.2M cases/year, 100% paperless). - **Integration-ready**: Seamlessly connects equipment, systems, and teams for true operational unity. ## Strategic Focus - Accelerating digital transformation for manufacturers - Enabling a more agile, tech-ready workforce through connected worker and IT/OT convergence - Expanding cloud capabilities and global deployments - Continuous improvement and scalability across industries ## Why Work Here - **Culture**: People-first, collaborative, innovation-driven environment. Employees are empowered to make an impact at a company whose platform powers some of the world’s biggest manufacturers. - **Work policy**: Hybrid-friendly with a typical expectation of 3 days on-site per week; flexible work arrangements available. - **Benefits**: Competitive salary & annual performance bonuses, comprehensive health/dental/vision, accrued PTO, paid company holidays (including Dec 24–Jan 1), paid sick days, 401(k) with company match, continuing education stipend, family medical leave, and an onsite mother’s room. - **Engineering culture**: Encourages autonomy and ownership, hosts lunch-and-learns, and provides professional development support. The company is actively hiring for roles in product development, sales, and customer success. ## Sources 1. [parsec-corp.com](https://www.parsec-corp.com/) 2. [parsec-corp.com/about-us](https://www.parsec-corp.com/about-us) 3. [parsec-corp.com/join-our-team](https://www.parsec-corp.com/join-our-team) 4. [job-boards.greenhouse.io/parsecautomationcorp](https://job-boards.greenhouse.io/parsecautomationcorp) 5. [builtin.com/company/parsec-automation-corp](https://builtin.com/company/parsec-automation-corp) ## Other roles at Parsec Automation Corp. - [Senior Director, Technical Services](https://feeny.ai/job/senior-director-technical-services-parsec-automation-corp-remote-6tr40r308wz6) - [Financial Analyst](https://feeny.ai/job/financial-analyst-parsec-automation-corp-anaheim-k0nwz0070h4y) — Anaheim, CA - [Project Manager (EU)](https://feeny.ai/job/project-manager-eu-parsec-automation-corp-remote-ndf5qr0bz70y) - [Enterprise Account Executive (East Coast)](https://feeny.ai/job/enterprise-account-executive-east-coast-parsec-automation-corp-remote-cb002hcsakds) - [Enterprise Account Executive (Central US)](https://feeny.ai/job/enterprise-account-executive-central-us-parsec-automation-corp-remote-gj67vn15n76j)