--- title: 'Product Support Engineer (AI Platform) at Netomi' canonical: 'https://feeny.ai/job/product-support-engineer-ai-platform-netomi-gurugram-drtw9wb0apqj' type: 'job' last_seen: '2026-10-16' --- # Product Support Engineer (AI Platform) at Netomi - **Company:** Netomi - **Location:** Gurugram, India - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.lever.co/netomi/bd9d56b2-4ba4-4454-9e91-ab7ab63c110f ## Job description About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! ## About the Role The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time. ## Responsibilities - In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations. - Understanding of business requirements for our different customers and how they can be solved through AI Studio. - Participate in the software development lifecycle to learn the new system/feature. - Responsible for resolving the ticket queue through Zendesk. - Coordinating and leading troubleshooting through incident management. - Creating documents and maintaining our internal knowledge base. - Improving our internal processes between teams and support. - Assist and own production setups in client environments . - Own and report SLA and other key metrics. - Participate in a 24x7 rotational shift. Requirement - 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations. - Proficient in Java and HTML, enhancing technical capabilities for comprehensive support. - Proven track record of positively impacting organizations through the development and implementation of standard operating practices. - Familiarity with start-up environments, demonstrating adaptability to dynamic work settings. - Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles. - Respond to customer inquiries and support requests via phone, email, or chat - Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve - Deep understanding of tools like Postman/Datadog/Workato - Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues - Troubleshoot and resolve technical issues related to Java and MySQL - Good knowledge of JavaScript with the ability to identify code-level issues and rectify - Write custom scripts and code snippets to automate support tasks and improve support processes. - Collaborate with development teams to resolve complex technical problems. - Expert level understanding of troubleshooting agent desk like Salesforce/Zendesk/Genesys. - Creates and Documents knowledge base articles - Ability to train New Hires in the team on Process, Product and Technology - Effectively mentors multiple L1s in the context of support Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. ## About Netomi ## Company Overview - **One-liner**: Netomi is an enterprise agentic AI platform that powers autonomous customer experiences across chat, email, and voice for the world’s most demanding brands. - **Entity Type**: Private (Series C, $110M raised in April 2026) - **Headquarters**: San Mateo, California, United States - **Founded**: 2016 - **Founders**: Puneet Mehta ## Core Business - **Primary industry**: Enterprise AI / Customer Experience (CX) – Agentic AI platform - **Target customers**: B2B, large enterprises (Fortune 500) with complex, high-volume customer service needs - **Mission or purpose**: To be the intelligence layer for digital experiences, enabling brands to deliver effortless, outcome-driven customer journeys by embedding AI directly into every touchpoint. ## Products & Services - **Netomi Agentic AI Platform**: A full-stack agentic AI solution that autonomously resolves customer issues across chat, email, and voice. It includes an Agentic Studio for building and governing AI agents, multi-layer observability, and deterministic controls. The platform moves AI upstream to engage customers before problems reach support. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual Revenue of $47.3M (latest fiscal year); Total Funding of $147.5M (across 5 rounds, including $110M Series C in April 2026) - **Notable Investors/Partners**: WndrCo, Accenture Ventures, Adobe Ventures (Adobe features Netomi on its homepage); strategic integrations with Microsoft (Azure, Dynamics 365, Marketplace) - **Growth Signals**: 23.2% year-over-year headcount growth (215 employees); 190% increase in job postings year-over-year; major customer wins include Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, Ingram Micro; deep integration with Adobe and Microsoft ecosystems. ## Competitive Advantages - **Deterministic governance with agentic autonomy**: Unlike many AI platforms, Netomi combines autonomous decision-making with strict business rules, governance, and observability – critical for regulated industries. - **Proven at massive scale**: Deployed in the highest-stakes environments (airlines, finance, sports) with full resolution and no escalation. - **Embedded, not bolted-on**: AI is woven into the customer journey across all digital assets, enabling proactive and preemptive experiences rather than reactive support. - **Strong partner ecosystem**: Backed by Adobe Ventures and Accenture, with deep integrations into Adobe Experience Cloud and Microsoft Azure/Dynamics 365. ## Strategic Focus - **Current priorities**: Scaling enterprise adoption of agentic AI for CX; deepening integrations with Adobe and Microsoft; expanding into new verticals and geographies; building out the “Agentic Delivery” team to accelerate deployment. - **Direction**: Moving from “AI as a feature” to “AI as the fabric of the experience” – embedding intelligence across every brand touchpoint. ## Why Work Here - **Culture**: Strong culture score (4.7/5 on employer reviews), high career development rating (4.8/5). Emphasis on innovation, autonomy, and impact. - **Remote/hybrid policy**: Remote-first for many roles; offices in San Mateo (HQ), Toronto, Canada; Gurugram, India. Open positions explicitly list “Remote – Full-time” for India and Canada. - **Notable perks**: Opportunity to work on cutting-edge agentic AI at scale with top-tier enterprise clients; strong emphasis on learning (leadership from Adobe, Accenture); diverse, global team (57% India, 13% US, 11% Canada). - **Engineering culture**: Heavy investment in AI, data science, and infrastructure (tech stack includes Python, Kotlin, TensorFlow, Snowflake, Kubernetes, etc.). Open roles in product engineering, data science, QA, DevOps, and agentic solutions. ## Sources 1. [netomi.com](https://www.netomi.com/) – Company homepage, product overview 2. [jobs.lever.co/netomi](https://jobs.lever.co/netomi) – Careers page, job listings, remote policy 3. [netomi.com/careers](https://www.netomi.com/careers) – Careers overview 4. [netomi.com/about](https://www.netomi.com/about) – About page, mission, investors 5. [linkedin.com/company/netomi](https://linkedin.com/company/netomi) – LinkedIn company page (employees, funding, customer logos, recent posts) 6. [craft.co/netomi](https://craft.co/netomi) – Company profile with revenue, funding, headcount, tech stack, reviews ## Other roles at Netomi - [Senior Technical PM, Applied AI](https://feeny.ai/job/senior-technical-pm-applied-ai-netomi-india-sgqkcmctxftd) — India - [Devops Engineer - I](https://feeny.ai/job/devops-engineer-i-netomi-gurugram-cy94ac0k3g7a) — Gurugram, India - [SDE II Frontend](https://feeny.ai/job/sde-ii-frontend-netomi-toronto-p2xexhet1qtw) — Toronto, Canada - [Data Engineer II](https://feeny.ai/job/data-engineer-ii-netomi-india-pscyvta0ame0) — India - [Data Engineer I](https://feeny.ai/job/data-engineer-i-netomi-india-6j6zgz12m2d8) — India - [Strategic Customer Success Manager, Enterprise](https://feeny.ai/job/strategic-customer-success-manager-enterprise-netomi-united-states-6dxkjtz0yx4y) — United States - [Staff Agentic AI Engineer - Marketing](https://feeny.ai/job/staff-agentic-ai-engineer-marketing-netomi-toronto-north-9pjdc7ka05zr) — Toronto/north, United States - [Agentic Engineer Level II/III](https://feeny.ai/job/agentic-engineer-level-ii-iii-netomi-india-xrgfgs7ng3sw) — India - [Senior Customer Architect](https://feeny.ai/job/senior-customer-architect-netomi-remote-t9bfx55s9se0) - [Human Resources Business Partner](https://feeny.ai/job/human-resources-business-partner-netomi-san-mateo-zazwxq53x6hw) — San Mateo, CA