---
title: 'Product Support Engineer: EMEA (Remote) at Telnyx'
canonical: 'https://feeny.ai/job/product-support-engineer-emea-remote-telnyx-bucharest-9r2tmdfyj85f'
type: 'job'
last_seen: '2026-09-05'
---

# Product Support Engineer: EMEA (Remote) at Telnyx

- **Company:** Telnyx
- **Location:** Bucharest, Romania
- **Posted:** 2022-03-11
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/telnyx54/jobs/5019459003

## Job description

## About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a [private, global, multi-cloud IP network](https://telnyx.com/our-network), to bringing [hyperlocal edge](https://telnyx.com/resources/about-edge-connectivity) technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

## About the Role

We're looking for a curious, technically-minded problem solver — not someone to just close tickets.

You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams. But this role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it — building bots, automating workflows, and turning repetitive tasks into cron jobs. If you've ever spotted a repetitive task and actually built the fix for it, you'll fit right in. A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it.

## What You'll Do

- Troubleshoot: complex customer issues across networking, APIs, and communications products
- Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
- Collaborate: with customers, vendors, and engineering teams to resolve cases
- Automate: contribute to bot-building and workflow automation
- Document: solutions and improve self-service resources
- Learn: VoIP protocols, internal systems, and new technologies as the role evolves

## Your Toolkit

- Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal
- Ticketing and Comms: Zendesk, Slack
- Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)
- Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)
- Version Control: GitHub
- Analytics: Metabase, Graylog, Jira

## What We're Looking For

Must-Have

- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS
- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands
- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily
- Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one

Nice-to-Have

- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)
- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
- Experience using n8n, Zapier, Git/GitHub, or similar

You don’t need to tick every box -  if you’re keen to learn that's the box that matters most !

This role operates on Central Time (UTC+1), 9am–6pm Monday to Friday

## About Telnyx

## Core Business
- **Primary industry**: Telecommunications / AI Infrastructure
- **Target customers**: B2B – developers, enterprises, and communications service providers building voice AI agents, programmable voice, messaging, and IoT solutions.
- **Mission or purpose**: To own the full stack from carrier network to AI inference so that customers can build real-time voice AI agents with no handoffs, no lag, and carrier-grade reliability.

## Products & Services
- **Voice AI Agents**: Carrier-native voice AI with bundled STT (speech-to-text), LLM inference, and TTS (text-to-speech) on a Tier-1 network. Priced at $0.05/min for the full bundle.
- **SIP Trunking**: Elastic SIP trunking for enterprise voice, outbound from $0.005/min, inbound from $0.0035/min.
- **Programmable Voice & Messaging (SMS/MMS)**: RESTful APIs for call control, conferencing, recording, and SMS/MMS from $0.004 per outbound message.
- **AI Inference**: Edge-deployed GPU inference for voice and text AI, with per-token pricing or x402 pay-per-call.
- **Wireless (Mobile IoT)**: Programmable eSIM and roaming for IoT devices.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue estimated at $16.0M (LinkedIn); total funding raised $2.1M.
- **Notable Investors/Partners**: Not publicly disclosed (only 2 prior funding rounds mentioned, lead investors unknown).
- **Growth Signals**: Headcount grew 21.5% YoY to ~300 employees; 121 active job postings (monthly job postings +27.4%, quarterly +202.5%, yearly +830.8%); operates in 34 countries; customer base includes 14,000+ industry-leading companies (Alibaba, Neon Health, etc.).

## Competitive Advantages
- **Full-stack ownership**: Telnyx owns its carrier network (CLEC licenses, STIR/SHAKEN A-level) and co-locates GPU compute at the telco edge, bypassing the public internet for low-latency voice AI.
- **Single vendor for voice AI**: Bundles SIP, STT, LLM, and TTS – no need to stitch together multiple providers.
- **Compliance by default**: Holds HIPAA, SOC 2 Type II, GDPR, ISO 27001, and PCI DSS certifications; built-in programmatic compliance (10DLC/KYC).
- **Private global network**: Operates a private IP network across 40+ countries, ensuring deterministic routing and high-quality audio.

## Strategic Focus
- **Voice AI agents**: Deep investment in real-time conversational AI infrastructure, including machine-readable evaluation endpoints and benchmark tools for developers.
- **Global expansion**: Continues to add PoPs and data center locations (Amsterdam, Dublin, Warsaw, Bangalore, etc.) to reduce latency.
- **AI-native platform**: Building autonomous orchestration for agent-to-agent workflows and inference at the edge.

## Why Work Here
- **Work flexibility**: Remote-first with in-person options in Austin, Amsterdam, Dublin, and Warsaw. Many roles are fully remote.
- **Culture & perks**: Unlimited personal time off, healthcare benefits (US, UK, Ireland), 401(k) matching (US), equity, commuter benefits, free snacks/drinks in offices.
- **Growth opportunities**: Strong promotion policies with customized development tracks; apprenticeship programs; job training and conferences.
- **Engineering culture**: Heavy investment in Elixir, Python, and AI infrastructure; open-source contributions (GitHub, npm); collaborative teams across time zones.
- **Global team**: 300+ employees across 34 countries with a diverse, inclusive hiring approach.

## Sources
1. [Telnyx Official Website](https://telnyx.com/)
2. [Telnyx Careers Page](https://telnyx.com/careers)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/telnyx)
4. [Built In Company Profile](https://builtin.com/company/telnyx)
5. [Greenhouse Job Board](https://job-boards.greenhouse.io/telnyx54)

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