---
title: 'Product Support Engineer II at Syndigo'
canonical: 'https://feeny.ai/job/product-support-engineer-ii-syndigo-bengaluru-1dj6hwp7ztsq'
type: 'job'
last_seen: '2026-09-10'
---

# Product Support Engineer II at Syndigo

- **Company:** Syndigo
- **Location:** Bengaluru, India
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-10
- **Apply:** https://syndigo.com/open-positions/?gh_jid=6145002004

## Job description

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at [www.syndigo.com](https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.syndigo.com%2F&data=05%7C02%7CBrianna.Sprutta%40syndigo.com%7Cb92e522c65a84b3d2ca808df090f6260%7Cf97df943e0064ddb89ab7c266ca1e0bd%7C0%7C0%7C639239633817574419%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ygxbt7gDOgqiIyaC4QfJm2kukJkN9xSURHy78IEaEOQ%3D&reserved=0).

**This is a hybrid position that requires 2 days per week in office at our Bangalore location**

In this role, you will provide reliable, customer-focused application support for Syndigo SaaS products in a global 24x7 environment. You will own incidents and service requests, troubleshoot application issues, meet SLAs, communicate with customers and internal teams, and contribute to continuous improvement. The role can support either L1 or L2 responsibilities based on your experience and technical depth.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

- Own assigned incidents and service requests from acknowledgement through resolution or controlled escalation.
- Provide application and configuration support for Syndigo SaaS products while meeting response, update, and resolution SLAs.
- Communicate clearly with customers and internal stakeholders, including impact, progress, workarounds, next steps, and closure confirmation.
- Troubleshoot application behavior using logs, monitoring data, API traces, configuration reviews, data validation, and controlled testing in lower environments.
- Resolve known and repeatable issues, fulfil standard requests, and apply approved workarounds or configuration changes.
- Investigate complex and non-standard issues, reproduce defects, validate fixes, and coordinate safe remediation or changes.
- Escalate issues with complete technical evidence, including business impact, troubleshooting performed, logs, timestamps, and reproduction details.
- Collaborate with SRE, Engineering, Product, QA, Cloud Operations, Professional Services, and customer-facing teams to resolve technical issues.
- Support major incidents by following established incident-management processes and contributing to service restoration.
- Identify recurring issues and contribute to root-cause analysis, corrective actions, known-error documentation, and problem prevention.
- Document troubleshooting steps, resolutions, workarounds, and reusable knowledge articles.
- Participate in shift handovers, operational reviews, ticket-quality checks, and continuous-improvement activities.
- For L2 responsibilities, take ownership of complex technical escalations and perform deeper analysis across applications, APIs, data, configurations, integrations, and infrastructure dependencies.
- For L2 responsibilities, provide technical guidance to L1 engineers, improve runbooks, and identify opportunities for automation and monitoring.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

- Bachelor’s degree or equivalent practical experience in Computer Science, Engineering, Information Technology, or a related discipline.
- L1: 2+ years of relevant experience in application, product, or technical support.
- L2: 4+ years of relevant experience, including ownership of complex application incidents and technical escalations.
- Experience supporting global customers through ticketing systems, email, remote troubleshooting, and phone or live-support channels.
- Excellent written and verbal communication, structured troubleshooting, and customer-handling skills.
- Hands-on support experience with SaaS applications hosted on public cloud platforms such as Microsoft Azure or AWS.
- Experience troubleshooting APIs using tools such as Postman, including request/response analysis, authentication, status codes, and payload validation.
- Working knowledge of data formats and configuration structures such as JSON, XML, and YAML.
- Ability to review application and system logs using monitoring or observability tools such as Kibana, Grafana, or equivalent platforms.
- Experience with ticketing and service-management tools such as Jira Service Management, ServiceNow, or equivalent.
- Understanding of Linux-based systems, microservices, and multi-tenant application environments.
- Exposure to data imports and exports, relationships, validations, workflow configuration, business rules, and reporting.
- L2: stronger diagnostic capability across integrations, databases, messaging, containers, and distributed application components.
- Basic Java knowledge or the ability to read application code and stack traces (preferred but not required).
- Exposure to Docker, Kubernetes, or other container-orchestration platforms (preferred but not required).
- Familiarity with Nginx, Elasticsearch, MySQL, Kafka, and related application-platform technologies (preferred but not required).
- ITIL Foundation certification or practical experience with incident, request, problem, and change management (preferred but not required).
- Experience creating dashboards, operational reports, automation, monitoring alerts, or support knowledge content (preferred but not required).
- Strong customer-first mindset, ownership, attention to detail, and process discipline.
- Ability to remain calm and structured under pressure while managing multiple priorities.
- Strong collaboration skills and the ability to work effectively across distributed teams.
- Curiosity, learning agility, and a continuous-improvement mindset.
- Willingness to work in a 24x7 shift roster, including weekends and holidays as scheduled.

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

## GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our [Job Applicant Privacy Notice](https://syndigo.com/legal/job-applicant-privacy-notice/).

## About Syndigo

## Company Overview
- **One-liner**: Syndigo provides a unified Product Experience Cloud platform that manages, syndicates, and optimizes product data for brands and retailers across the global commerce ecosystem.
- **Entity Type**: Private (backed by The Jordan Company, L.P.)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1973
- **Founders**: Not publicly available (the company has evolved through multiple acquisitions and iterations)

## Core Business
- **Primary industry**: Product Information Management (PIM), Product Content Syndication, Digital Asset Management (DAM), Master Data Management (MDM), and Commerce Data Analytics.
- **Target customers**: B2B, primarily serving large enterprise brands and retailers across grocery, foodservice, hardlines, home improvement, oil & gas, pet, health & beauty, automotive, apparel, electronics, and healthcare.
- **Mission/purpose**: To bring clarity and control to a fragmented commerce landscape by unifying product data, powerful connections, and purpose-built AI into a single, adaptive platform. Their vision is to power the future of commerce by transforming product data into dynamic experiences.

## Products & Services
- **[Syndigo Product Experience Cloud](https://syndigo.com/)**: A composable platform that centralizes product and vendor data (descriptions, images, specs, pricing), enables rapid product launches across any channel, and provides real-time analytics for performance tracking.
- **Product Content Syndication**: A network connecting 15,000+ global brands and manufacturers with 3,500+ global retailer recipients to ensure consistent product data across all digital and physical shelves.
- **Master Data Management (MDM)**: Unifies product, customer, supplier, and location data into a trusted master with built-in quality, standards, and stewardship.
- **Digital Asset Management (DAM)**: Manages and publishes digital assets at scale (over 330 million assets published).
- **Analytics & Insights**: Provides daily data quality checks and real-time analytics to help brands and retailers understand what’s working and make faster decisions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held).
- **Key Metric**: Serves more than 15,000 global brands and manufacturers, connects with 3,500+ global recipient connections, and supports 18,000+ global enterprises. Over 330 million assets published and more than 1 million daily data quality checks run.
- **Notable Investors/Partners**: Parent company is The Jordan Company, L.P. Key leadership includes CEO Simon Angove, CTO Abhi Ananth, CFO Michael Ruderman, CPO Ryan Peisel, CMO Leah Allen, CPO Alex Kewney, and others listed on their [leadership page](https://syndigo.com/about-us/).
- **Growth Signals**: 1,400+ global employees, 14 countries represented, strong LinkedIn follower growth (+24.6% yearly), active hiring across multiple roles (Senior Data Scientist, Senior Software Engineer, Enterprise Customer Success, etc.), and a focus on expanding their AI capabilities and composable platform.

## Competitive Advantages
- **Scale of Network**: Operates the industry’s largest e-commerce recipient network, connecting thousands of brands and retailers, creating a powerful network effect.
- **Composable Platform**: Offers a modular, flexible solution that can be tailored to specific business needs, unlike monolithic legacy systems.
- **Data Quality & AI**: Purpose-built AI and daily data quality checks ensure accuracy and compliance, which is critical for retailers and brands facing fines and lost sales from bad data.
- **Cross-Industry Expertise**: Deep specialization across a wide range of verticals (grocery, automotive, healthcare, etc.) provides domain-specific solutions.

## Strategic Focus
- **AI and Automation**: Integrating purpose-built AI to automate data enrichment, compliance checks, and content generation, accelerating time-to-market for brands.
- **Network Expansion**: Continuing to grow their recipient network and onboard more brands and retailers to strengthen the ecosystem.
- **Composability**: Moving toward a fully composable architecture that allows clients to pick and choose the capabilities they need.
- **Global Growth**: Strengthening hubs in Chicago, Bangalore, and Cologne, with a focus on hiring in these Centers of Excellence.

## Why Work Here
- **Culture & Values**: Syndigo emphasizes five core values: Customer First, Always Accelerate, Disrupt the Status Quo, Unstoppable Together, and Get It Done. They use DiSC methodology to build team understanding and collaboration.
- **Work Model**: Hybrid, with a "balanced hybrid rhythm" introduced in 2025. Centers of Excellence (Chicago, Cologne, Bangalore) work in-office two days a week, with Wednesdays as a shared in-office day. Some roles (e.g., location-based photographers) are remote. The company values in-person connection for collaboration.
- **Perks & Benefits**: Comprehensive healthcare, mental health support, life insurance, retirement/pension plans, wellness programs, generous PTO (including parental/adoption leave, grandparent leave, bereavement leave), summer Fridays, tuition reimbursement, referral bonuses, employee recognition programs, paid volunteer time off, and company matching for charitable contributions.
- **Growth & Development**: PerformancePlus approach with ongoing feedback and coaching. Leadership development programs (Leadership Blueprint, NextGen Leaders). Quarterly recognition programs.
- **Interview Process**: Transparent and timely. Includes a recruiter screen, hiring manager meeting, cross-functional peer conversation, and a final leader interview. Some roles include a role-play or technical assessment. Feedback is promised within 3 business days after each round.
- **Global & Diverse Team**: 1,400+ employees across 14 countries, with a strong presence in the US, India, and Germany.

## Sources
1. [Syndigo About Us](https://syndigo.com/about-us/)
2. [Syndigo Homepage](https://syndigo.com/)
3. [Syndigo Life at Syndigo - Careers](https://syndigo.com/life-at-syndigo/)
4. [Syndigo LinkedIn](https://www.linkedin.com/company/syndigo)
5. [Built In Syndigo Profile](https://builtin.com/company/syndigo)

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