---
title: 'Product Support Engineer at M9 Solutions'
canonical: 'https://feeny.ai/job/product-support-engineer-m9-solutions-annapolis-junction-1jfvetjam7gp'
type: 'job'
last_seen: '2026-09-12'
---

# Product Support Engineer at M9 Solutions

- **Company:** M9 Solutions
- **Location:** Annapolis Junction, MD
- **Compensation:** $60k–$180k
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/m9solutions/jobs/5184922007

## Job description

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.

M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government contract for a client located in Annapolis Junction, MD. An active TS/SCI with Full Scope Polygraph clearance is required.

## Responsibilities

- Install, update, configure, administer, troubleshoot, and monitor multiple Linux and Windows virtual machines running open-source and custom Java applications.
- Work directly with software engineers who develop and design the products as needed to fix product bugs or other issues that may need additional support.
- Test and evaluate new software releases for suitability prior to deploying them in a production environment.
- Implement and manage configuration management practices that align with the client's enterprise.
- Perform on-site backup and recovery operations to include disaster recovery.
- Provide direct knowledge of client requirements and ensure that all requirements are documented and relayed correctly.
- Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the client's environment.
- Conduct advanced technical troubleshooting to determine what component is failing.
- Create and maintain Standard Operating Procedures for uncommon or recurring issues.
- Provide weekly status reports on project status, schedule, and issues encountered.

Required Skills and Qualifications

- Active TS/SCI with Full Scope Polygraph clearance.
- Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field.
- Five (5) years of relevant work experience in a client-facing role as a system integrator, system administrator, or system engineer.
- Ability to read and diagnose issues from log files and system errors.
- Strong troubleshooting skills.
- Experience administering and troubleshooting Java Applications.
- Knowledgeable and comfortable with the Linux Command Line (Bash).
- Bash Scripting.
- Able to read JavaScript.
- Able to execute entry-level SQL Queries with MySQL or MSSQL.
- Experience installing, configuring, or maintaining web servers like Jetty, Apache, or IIS.
- Clear understanding of networking, sockets, and web methods.
- Strong understanding of PKI, certificates, and key management.

GH 968

Full-Time Employee Compensation

- M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
- M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range $60,000—$180,000 USD

M9 Solutions, LLC (M9) is a Federal subcontractor and complies with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). M9 also adheres to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), ensuring equal opportunity for protected veterans. If you wish to voluntarily share that you are an individual with a disability, you are welcome to do so at any point in the application or employment process; M9 does not require this information, and it will not affect your candidacy. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at hr@m9solutions.com or 703-936-0880.

M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.

With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diverse perspectives in driving the vision of the company.

## About M9 Solutions

## Company Overview
- **One-liner**: M9 Solutions delivers IT services and solutions to the U.S. Federal Government, specializing in digital transformation, cloud migration, cybersecurity, and software development.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Vienna, Virginia, United States (also has offices in Arlington, VA; Atlanta, GA)
- **Founded**: 2007
- **Founders**: James McKee (Founder & CEO)

## Core Business
- Primary industry/industries: IT Services and IT Consulting, Government Contracting (Federal Sector)
- Target customers: U.S. Federal Government agencies (B2G) – they work across 30+ Federal Agencies
- Mission or purpose statement: "Delivering the Digital Future" ™ – mobilizing the right people, skills, clearance levels, and technologies to help organizations achieve improved performance and modern, sustainable change.

## Products & Services
- **IT Talent Solutions**: Staffing and workforce solutions for federal IT projects.
- **Cloud Migration, Applications, and Infrastructure**: Cloud strategy, migration, and management services.
- **Cybersecurity**: Security assessments, CMMC compliance, and threat management.
- **Data Science**: Data analytics, data delivery, and data-driven decision-making support.
- **Digital Transformation**: Modernizing legacy systems, processes, and tools for federal agencies.
- **Software Development**: Custom application development, rated at CMMI Maturity Level 3.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Annual Revenue of **USD $22.7 million** (LinkedIn estimate, as of most recent data).
- **Notable Investors/Partners**: Partners include Deloitte (on a $102M U.S. Navy contract), Silverwake Solutions LLC (forming Silver9, an SDVOSB Joint Venture). Key clients include CMS (Healthcare.gov), DHS/TSA (Secure Flight).
- **Growth Signals**:
    - Seven-time Inc. 500/5000 honoree (2012, 2016, 2017, 2018, 2019, 2020, 2021).
    - Named one of the Top 250 Fastest-Growing Private Companies in the Washington, D.C. Metro Area (2021).
    - Recognized as one of the Healthiest Employers of Virginia (2023, 2024).
    - Headcount of 100+ employees (company site) vs. 37 (LinkedIn estimate) – likely the LinkedIn figure is an undercount, with the company reporting over 100 employees.
    - Holds CMMI Maturity Level 3 ratings for both services and software development divisions.

## Competitive Advantages
- **Federal Focus & Clearance**: 100% focused on the Federal sector, with a deep understanding of government compliance (CMMC Level 1, V3-certified employer).
- **Proven Track Record**: Key wins include the high-profile Healthcare.gov initiative and a $102M U.S. Navy submarine contract (via Deloitte).
- **Certifications & Maturity**: CMMI Level 3, CMMC Level 1, and a strong history of Inc. 500 recognition signal quality and reliability.
- **Employee-Centric Culture**: High employee ratings (4.6/5.0 on LinkedIn; 4.7 for Culture) suggest strong retention and satisfaction.

## Strategic Focus
- **Growth & Prime Contracts**: Actively pursuing new strategic contract vehicles and moving toward prime contracts rather than just subcontracts.
- **Digital Modernization**: Continued focus on cloud, cybersecurity, and data science to meet evolving federal IT needs.
- **Partnership Expansion**: Leveraging joint ventures (e.g., Silver9 with Silverwake Solutions) to expand capabilities and contract access.

## Why Work Here
- **Culture**: Strongly employee-centric with a "best idea wins" mindset. Core values include Curiosity, Integrity, Humility, Work Ethic, Kindness, Competitiveness, Humor, Reliability, Respect. Regular pulse surveys and check-ins ensure every voice matters.
- **Remote/Hybrid/Office Policy**: Not explicitly stated for all roles, but based on federal contracting, many positions likely require on-site work or a hybrid model in the D.C./Virginia area. Multiple office locations (Vienna, Arlington, Atlanta).
- **Notable Perks**:
    - Comprehensive benefits: Medical, Dental, Vision, Life & AD&D, Short- & Long-Term Disability.
    - **401(k)**: Vanguard plan with immediate vesting; M9 matches 100% of the first 3% and 50% of the next 2%.
    - **PTO**: Three different PTO plans based on experience and clearance level.
    - **Holidays**: 8 paid federal holidays + up to 3 floating holidays.
    - **Certification Reimbursement**: Financial support for professional development.
    - **Matching Gift Program**: M9 matches charitable donations dollar-for-dollar up to $500/year.
    - **Employee Recognition**: Quarterly awards program celebrating core values.
- **Engineering Culture**: CMMI Level 3 rated software development, focus on innovation and bold ideas. Team is described as "driven, curious, and forward-thinking."

## Sources
1. [M9 Solutions Official Website](https://m9solutions.com/)
2. [M9 Solutions About Us Page](https://m9solutions.com/about-us/)
3. [M9 Solutions Careers Page](https://m9solutions.com/career/)
4. [M9 Solutions Why Join M9 Page](https://m9solutions.com/why-join-m9/)
5. [M9 Solutions LinkedIn Profile](https://www.linkedin.com/company/m9-solutions)

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