---
title: 'Product Support Engineer at Nominal'
canonical: 'https://feeny.ai/job/product-support-engineer-nominal-new-york-vnvxf68syqn9'
type: 'job'
last_seen: '2026-09-09'
---

# Product Support Engineer at Nominal

- **Company:** Nominal
- **Location:** New York, NY
- **Compensation:** $94k–$140k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/nominal/am9icG9zdDrl9lWhYeSFOCTw_muGyNcp

## Job description

## About Nominal

Nominal is building the connected test and operations platform powering the world's most advanced hardware systems, from spacecraft and autonomous vehicles to next-generation defense programs. Our platform gives hardware engineering teams a single place to ingest data, analyze performance, automate test execution, and collaborate across every phase of development, so they can move faster without sacrificing safety or precision. We're a fast-moving team that owns problems end-to-end, works across disciplines, and thrives at the intersection of hardware and software.

We serve top-tier commercial and defense customers, from autonomy leaders like Anduril and Shield AI to next-generation aerospace teams like Hermeus and REGENT, and performance engineering teams like Pratt Miller Motorsports, alongside mission partners within the U.S. Navy and U.S. Air Force on programs where failure isn’t an option. We’re backed by Sequoia, General Catalyst, Founders Fund, Lux Capital, and Lightspeed. Our team draws from SpaceX, Palantir, Anduril, Applied Intuition, and other leading companies, united by a common mission: giving hardware engineers the tools to build the future with speed, safety, and confidence.

We’re looking for a Product Support Engineer who sits at the intersection of software, product, and customer experience. You're closer to a product engineer than a ticket resolver. You'll spend your time understanding how technical customers use the product, debugging real engineering problems, partnering with the teams building Nominal, and turning what you learn into a better product.

🚀 About the role

- Own Technical Problems End-to-End: Take ownership of complex customer issues from initial investigation through resolution. You’ll dig into the problem, identify the root cause, and drive it to closure.
- Work Directly With Engineers: Partner closely with highly technical customers to understand how they use Nominal, troubleshoot issues, and help them get the most out of the product.
- Debug the Real Thing: Dive into logs, APIs, databases, code, and production systems to understand what’s happening. You won’t just be routing tickets, you’ll be solving problems.
- Partner With Product & Engineering: Bring customer problems directly to the teams building the product. Help distinguish bugs from product gaps, influence priorities, and push issues toward lasting solutions.
- Turn Support Into Product Improvements: Identify recurring patterns across customers and use those insights to improve the product, documentation, tooling, and overall customer experience.
- Build the Knowledge Base: Create technical documentation, troubleshooting guides, and internal tools that make the team and our customers more self-sufficient.
- Use AI to Work Smarter: Leverage AI to accelerate debugging, investigate issues, automate repetitive workflows, and build tools that make technical support more scalable.
- Own High-Impact Moments: When something breaks or a customer is blocked, you’ll be the person who jumps in, figures out what’s happening, and keeps everyone moving.

🔍 We're Looking for Someone With

- Strong Technical Fluency: Comfortable with APIs, relational databases like Postgres, MySQL, or ClickHouse, and observability tools like Datadog. You can write Python, navigate a codebase, and work comfortably in GitHub.
- A Builder Mindset: You enjoy figuring things out yourself. You don't need a perfectly documented playbook and are comfortable digging into unfamiliar systems to find the answer.
- Customer Empathy: You like working directly with technical users and can translate a customer's problem into a clear technical issue or product opportunity.
- Debugging Instincts: You know how to follow a problem through logs, data, APIs, and code to get to the root cause rather than stopping at a workaround.
- Product Thinking: You can recognize when a customer issue points to a deeper product problem and advocate for changes that improve the experience for more than one customer.
- Cross-Functional Strength: You can work seamlessly with engineering and product, communicate technical context clearly, and keep issues moving without waiting for someone else to take ownership.
- Clear Communication: You can explain complex technical problems simply, whether you're talking to an engineer, a customer, or an executive.
- Hardware Curious: Experience with hardware development, testing, measurement, validation, or other engineering environments is a strong plus.
- Familiarity With Technical Data: Experience with tools or formats like LabVIEW, MATLAB, MCAP, or HDF5 is a plus.
- Data Skills: Strong SQL and Python skills, including experience with Pandas or similar data analysis tools.

✨ Benefits/Perks

- 🏥 100% coverage of medical, dental, and vision insurance
- 🏖️ Unlimited PTO and sick leave
- 🍽️ Free lunch, snacks, and coffee
- 🚀 Professional Development Stipend
- 🛠️ In-office hardware lab with a $250 project stipend
- ✈️ Annual company retreat

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ITAR Requirements To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR [here](https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&sys_id=24d528fddbfc930044f9ff621f961987).

## About Nominal

## Company Overview
- **One-liner**: Nominal provides a unified industrial data stack that enables hardware engineering teams to test, analyze, and operate mission-critical systems with the speed of software development.
- **Entity Type**: Private (Series B, 2026)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2022
- **Founders**: Cameron McCord (Co-founder & CEO)

## Core Business
- Primary industry: Aerospace & Defense, Hardware Testing, Industrial Data Infrastructure
- Target customers: B2B – Engineering teams at startups, enterprises, and government agencies building complex hardware (e.g., autonomous vehicles, space systems, hypersonics)
- Mission: "Equip engineers to test and operate critical technology" – delivering the tools and infrastructure to deliver mission-critical capabilities at scale in the shortest time possible.

## Products & Services
- **[Nominal Core](https://nominal.io)**: A cloud-based collaborative workspace that ingests, structures, and analyzes telemetry, logs, video, and simulation results. Provides real-time mission control, trend analysis, and automated reporting to accelerate development, production, and operations. (SaaS)
- **[Nominal Connect](https://nominal.io)**: An edge compute platform for hardware test. Deploys Python-based test apps on-premises, turns scripts into operator-ready interfaces, and runs tests deterministically at the edge (lab, remote range, air-gapped). Automatically syncs results to Core for deeper analysis. (On-premise/Edge software)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$182.5M** across 5 rounds (Seed, Series A, Series B, and a non-equity assistance)
- **Notable Investors**: Founders Fund (led Series B), General Catalyst (led Series A), Lux Capital (led Seed), and Sequoia Capital (partnered 2025)
- **Growth Signals**:
  - Headcount grew **+202.5% YoY** to 196 employees (as of 2026)
  - 17,984 LinkedIn followers (+209.7% yearly)
  - Customer Anduril reduced test review time from 5+ hours to near real-time across 300+ engineers
  - Active job postings: 67 (up +346.7% yearly)
  - Offices in Los Angeles (HQ), New York, Austin, Pflugerville (TX)

## Competitive Advantages
- **Unified platform** that replaces fragmented test tools – one data model for telemetry, logs, video, simulations, and documents
- **Built by engineers from Palantir, SpaceX, Anduril, and Lockheed Martin** – deep domain expertise in mission-critical hardware
- **Edge-to-cloud architecture** that works in air-gapped, offline, and secure environments
- **Enterprise-grade security and scale** with support for startups, large enterprises, and government deployments
- **Open API, SDKs, and integration ecosystem** allowing teams to modernize legacy systems without disruption

## Strategic Focus
- Continue scaling the platform to serve larger defense and aerospace programs (e.g., integrated programs, fleet management)
- Expand into manufacturing test lines and production environments (scaling test code from prototype to manufacturing)
- Deepen government partnerships and secure FedRAMP or similar certifications
- Grow headcount aggressively, especially in engineering, mission operations, and sales roles

## Why Work Here
- **Culture**: "Engineers building for Engineers" – a tight-knit team of operators and builders from Palantir, SpaceX, Anduril, and more. High ownership, real impact on hardware that flies, launches, or defends.
- **Work Policy**: In-office **5 days per week** (LA, NY, Austin, Pflugerville). Gourmet lunch provided daily.
- **Perks & Benefits**:
  - 100% covered health, dental, and vision insurance (for you and family)
  - Unlimited paid vacation
  - 12-weeks parental leave
  - Fertility and family planning ($15,000 lifetime)
  - $500/year hardware sensor stipend
  - Wellness stipend ($100/month)
  - 401K with employer match
  - Learning & development stipend
  - Employee-friendly equity terms
- **Growth Trajectory**: Over 200% yearly headcount growth, recent Series B funding, and a clear mission to accelerate the "hardware renaissance" – strong signal for career growth and impact.

## Sources
1. [Nominal Careers Page](https://nominal.io/careers)
2. [Nominal About Us](https://nominal.io/about-us)
3. [Nominal Product Page](https://nominal.io/?j=35813&sfmc_sub=16110646&l=1582_HTML&u=1011363&mid=546014653&jb=234&sfmc_id=16110646)
4. [LinkedIn Company Profile](https://linkedin.com/company/nominal-inc)
5. [Sequoia Capital Portfolio](https://sequoiacap.com/companies/nominal/)

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