--- title: 'Product Support Engineer at Plenti' canonical: 'https://feeny.ai/job/product-support-engineer-plenti-sydney-3jedjwvxe321' type: 'job' last_seen: '2026-09-10' --- # Product Support Engineer at Plenti - **Company:** Plenti - **Location:** Sydney, Australia - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/plenti/351464d9-d1f2-4f64-bb45-6a97360f1549 ## Job description Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion. About the role:At Plenti, we're building Australia's best lender — and our platform needs people who can keep it running at its best. As a Product Support Engineer, you'll be the first line of technical defence across our Personal, Auto, Green, and Investor lending products. That means diagnosing real production issues, querying databases, coordinating incident response, and building the knowledge base that makes the whole team sharper over time. This is a role for someone who's genuinely curious about how complex systems work — and motivated to leave them better than they found them. Key responsibilities: Respond to incoming support tickets, assess business impact and priority, and own issues through to resolution within agreed SLA timeframes. Investigate and resolve complex technical issues spanning application workflows, databases, and API integrations, applying data corrections and configuration updates where required. Identify and co-ordinate the response to production incidents, communicate timely status updates to affected business teams, and drive post-incident root cause analysis. Act as the primary technical liaison between customer-facing and operational teams and the engineering team, setting clear expectations on resolution timelines and keeping stakeholders informed throughout. Triage unresolvable issues to the appropriate engineering team, providing structured defect reports with reproduction steps and supporting evidence to enable fast resolution. Build and maintain runbooks, troubleshooting guides, and playbooks to improve support scalability and reduce time-to-resolution for recurring issue types. Identify patterns in recurring issues and advocate for product improvements or automation that reduce manual effort and overall support volume over time. About you: 2+ years of relevant technical experience, or a strong CS/SE academic background - we welcome applications from candidates with hands-on experience in technical support, software engineering, or a similar role, as well as recent graduates with a Computer Science or Software Engineering degree and a strong academic record. Practical SQL proficiency - the ability to write, read, and review production-safe SQL queries and data-fix scripts, including an understanding of relational database concepts such as foreign keys, constraints, and transaction safety. Working knowledge of REST APIs - ability to inspect and interpret API requests and responses to diagnose data or integration issues, including familiarity with tools such as Postman or browser dev tools. Demonstrated problem-solving ability - a track record (academic or professional) of breaking down ambiguous technical problems methodically and reaching a well-reasoned resolution. Observability tooling familiarity - experience with tools such as Datadog, New Relic, or similar APM platforms is desirable but trainable; curiosity about system behaviour and performance is more important than prior tool knowledge. Clear written and verbal communication - able to translate a technical finding into a plain-language update for a non-technical stakeholder, and to write structured investigation notes that other engineers can follow. What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you. ## About Plenti ## Company Overview - **One-liner**: Plenti is an Australian non-bank lender that uses smart technology to offer faster, fairer auto, renewable energy, and personal loans, and also provides investment opportunities to retail investors. - **Entity Type**: Public (ASX: PLT) - **Headquarters**: Sydney, Australia - **Founded**: 2014 - **Founders**: Not publicly available on the provided sources ## Core Business - **Primary industry/industries**: Fintech, Consumer Lending, Renewable Energy Finance - **Target customers**: B2C (borrowers for personal, auto, and solar loans) and B2C (retail investors seeking returns on loan investments) - **Mission or purpose statement**: To build Australia’s best lender by creating a faster, fairer approach to lending that helps people bring their big ideas to life. ## Products & Services - **Personal Loans**: Unsecured loans for debt consolidation, home improvements, and other personal projects. - **Auto Loans**: Financing for new and used vehicles. - **Renewable Energy Loans**: Finance for solar panels, home batteries, and other green energy installations. - **Investment Platform**: Allows individuals to invest in portfolios of creditworthy consumer loans for stable, attractive returns. ## Market Standing - **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded, market cap available on ASX). - **Key Metric – Total Funding**: Over $3.5 billion in loans originated since establishment (as of 2023). Over $3 billion funded as of the careers page capture date. - **Key Metric – Annual Revenue**: Not publicly available on the provided sources (public company; revenue detailed in annual reports on ASX). - **Notable Investors/Partners**: Not specified; however, the company has strong partnerships in the solar and energy sector. - **Growth Signals**: - Originated more than $3.5 billion in loans — strong and sustained growth. - Helped over 68,000 households go green through $550m+ in solar and home battery loans. - Over 20,000 customers with second loans, indicating high customer retention and satisfaction. - 5,000+ five-star reviews and named WeMoney Non-bank Lender of the Year (Personal Loans) 2023. - Finder Green Team of the Year and Green Lender of the Year finalist 2022. ## Competitive Advantages - **Technology-driven speed**: Smart, invisible technology enables a truly fast lending experience. - **Customer-centric focus**: High Net Promoter Score reflected in 5,000+ five-star reviews and high repeat borrowing. - **Diversified distribution and funding**: Strong growth supported by multiple lending channels and stable funding sources. - **Exceptional credit performance**: Underpinned by rigorous responsible lending practices. - **Differentiated product mix**: Unique focus on renewable energy loans in addition to traditional personal and auto lending. ## Strategic Focus - Scaling loan origination across auto, personal, and renewable energy verticals. - Continuing to innovate in digital lending experiences. - Growing the retail investment platform to attract more investors. - Deepening leadership in green finance to capture the growing demand for solar and battery installations in Australia. ## Why Work Here - **Culture highlights**: - High-performance team environment with transparent, experimental culture where anyone can make an impact from day one. - Described by employees as “inclusive, helpful, awesome, like-minded people” and “amazing technology.” - “Open and honest culture, friendly colleagues and an accessible exec team.” - **Remote/Hybrid policy**: Flexible working options with outcome-focused management; remote work supported. Hybrid roles are available in Sydney or Adelaide offices. - **Notable perks**: - 12 weeks paid parental leave (primary carer) + super on unpaid component; 2 weeks for secondary carer. - Paid study leave, volunteer day, annual flu shot, Employee Assistance Program, WHEREFIT gym & fitness discounts. - Generous employee discounts on car finance. - Monthly social events, Town Halls, Mid Year & End of Year parties. – “Endless opportunities” for professional development and clear career progression paths. - **Office locations**: Sydney (Angel Place, historic location) and Adelaide CBD. ## Sources 1. [Plenti Careers Page](https://www.plenti.com.au/careers) 2. [Plenti About Us](https://www.plenti.com.au/about) 3. [Plenti Jobs on Lever](https://jobs.lever.co/plenti) 4. [Plenti on SEEK](https://au.seek.com/companies/plenti-160401666872771) 5. [Plenti Work Perks](https://www.plenti.com.au/careers/benefits) ## Other roles at Plenti - [Commercial Pricing Analyst](https://feeny.ai/job/commercial-pricing-analyst-plenti-sydney-fwd3qawwgthz) — Sydney, Australia - [Relationship Manager](https://feeny.ai/job/relationship-manager-plenti-sydney-vs1yvfk87m2c) — Sydney, Australia - [Business Development Manager](https://feeny.ai/job/business-development-manager-plenti-queensland-0kmbghsxtapn) — Queensland - [Portfolio & Pricing Manager](https://feeny.ai/job/portfolio-pricing-manager-plenti-sydney-0xx44cbckqxg) — Sydney, Australia - [Inbound Sales Representative](https://feeny.ai/job/inbound-sales-representative-plenti-adelaide-b5j717w9p075) — Adelaide, Australia - [Collections Specialist](https://feeny.ai/job/collections-specialist-plenti-adelaide-s2g80bsb3ype) — Adelaide, Australia - [Broker Support Specialist](https://feeny.ai/job/broker-support-specialist-plenti-sydney-11tt4z1s1g6v) — Sydney, Australia - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-plenti-sydney-0vjtfkkqv86t) — Sydney, Australia - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-plenti-adelaide-35dy920zg5fj) — Adelaide, Australia - [Operations Analyst](https://feeny.ai/job/operations-analyst-plenti-sydney-rhdsmcxhpxzt) — Sydney, Australia