---
title: 'Product Support Engineer at Singular'
canonical: 'https://feeny.ai/job/product-support-engineer-singular-latin-america-fb8x8tj8gfjh'
type: 'job'
last_seen: '2026-09-09'
---

# Product Support Engineer at Singular

- **Company:** Singular
- **Location:** Latin America
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/singular/594dbb80-f109-4558-8e19-13b791284add

## Job description

## About Singular

We’re looking for an experienced Product Support Engineer for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

## What you will do

- Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
- Research, debug and solve client’s issues
- Work closely with Support, Product and Engineering teams to improve and grow the product offering
- Serve as an advocate for customers with the product organization
- Become an expert in mobile marketing and Singular’s product offering
- Play a significant role in the growth and development of our customer support competency

## Who you are

- Fluent English (verbal and written) – a must
- Ability to write short technical explanations in English – a must
- Service-oriented person
- Ability to self-manage time and prioritize tasks accordingly
- Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
- Aptitude to multitask with a high volume of tasks
- Responsible, independent and autodidact
- Team player with solid communication and presentation skills

What you will need:

- 3-5 years of experience in Technical Support or QA
- Previous experience in a B2B SaaS company – an advantage
- B.E / BCA / MCA required in a relevant technical field
- Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

## About Singular

## Company Overview
- **One-liner**: Singular provides a marketing intelligence and analytics platform that unifies attribution, cost aggregation, and ROI data to give marketers a single source of truth for advertising performance.
- **Entity Type**: Private (Series B)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2014
- **Founders**: Gadi Eliashiv (CEO & Co-Founder), Eran Friedman (CTO & Co-Founder), Susan Kuo (COO & Co-Founder)

## Core Business
- **Primary industry**: Data Infrastructure and Analytics (Marketing Technology)
- **Target customers**: B2B — Enterprise and mid-market marketing teams in sectors including gaming, e-commerce, finance, travel, and agencies. Notable clients include LinkedIn, Rovio, Microsoft, Uber, Airbnb, Lyft, DoorDash, EA, Activision, WB Games, and Homa Games.
- **Mission or purpose statement**: To empower marketers to futureproof their growth with next-gen attribution and analytics.

## Products & Services
- **Singular Attribution**: Mobile attribution and measurement platform that connects ad spend to installs and in-app events.
- **Cost Aggregation**: Automatically unifies campaign cost data from thousands of ad sources into a single dashboard.
- **Marketing ETL**: Automatically loads marketing performance data directly into a company’s existing BI tools (e.g., Tableau, Looker).
- **Fraud Prevention**: Best-in-class ad fraud detection and prevention to protect marketing budgets.
- **ROI Analytics**: Full-funnel marketing analytics to analyze the impact of every ad dollar.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue of $70.0M (latest estimate) | Total funding of $50.0M – $61.3M (conflicting reports: [Craft.co](https://craft.co/singular_labs) reports $50M, [CB Insights](https://www.cbinsights.com/company/singular) reports $61.3M).
- **Notable Investors/Partners**: General Catalyst (Seed lead), Norwest Venture Partners (Series B lead). Integration partners include major ad platforms and analytics tools.
- **Growth Signals**:
  - Headcount of 176 employees (+5.5% YoY).
  - Operates in 17 countries across 12 countries and 65 cities.
  - 93% of employees rate it a Great Place to Work (Great Place to Work® Certification).
  - High-profile clients from top tech and gaming brands.

## Competitive Advantages
- **Unified data platform**: Combines attribution, cost aggregation, fraud prevention, and BI integration in one solution, reducing the need for multiple point solutions.
- **High customer retention**: The company reports the highest retention rates in tech, with 30% of team members transitioning to new roles internally each year.
- **Deep talent pool**: Team members come from elite backgrounds, including Israeli Military Intelligence Unit 8200, ironSource, Adjust, Branch, and Kenshoo.
- **Global, hyper-multicultural team**: Employees across 12 countries, fostering diverse perspectives and deep cross-departmental connections.

## Strategic Focus
- **Expansion into new verticals**: Serving agencies, e-commerce, finance, gaming, and travel sectors.
- **Product development**: Continued investment in next-gen attribution, fraud prevention, and BI integrations.
- **Global growth**: Operating in 17 countries with hubs in the US, Israel, India, Brazil, Argentina, China, South Korea, Germany, UK, and Ireland.
- **Internal mobility**: Prioritizing internal promotions and career development (30% of team move roles annually).

## Why Work Here
- **Flexible work model**: Employee-centric approach allowing team members to choose office, hybrid, or remote work (Trust to work as you choose).
- **Culture**: 93% of employees say it’s a great place to work (Great Place to Work®). Described as diverse, safe, compassionate, and inclusive with a focus on mental and physical wellbeing.
- **Growth opportunities**: 30% internal mobility rate with coaching and development sessions. High retention rates in tech.
- **Perks**: Recurrent self-care days, Calm subscription, regular offsites, and perks for body, soul, and fun.
- **Global team**: Hyper-multicultural team across 12 countries and 65 cities.
- **Active hiring**: 14 open positions as of mid-2026, including Senior Software Engineer, Account Executive, DevOps Engineer, Solutions Consultant, and Customer Success Manager.

## Sources
1. [singular.net/careers](https://www.singular.net/careers/)
2. [LinkedIn - Singular](https://www.linkedin.com/company/singular-labs)
3. [CB Insights - Singular](https://www.cbinsights.com/company/singular)
4. [Craft.co - Singular Labs](https://craft.co/singular_labs)
5. [Great Place to Work - Singular](https://www.greatplacetowork.com/certified-company/7048562)

## Other roles at Singular

- [Senior Field Marketing Manager](https://feeny.ai/job/senior-field-marketing-manager-singular-latin-america-8g5wadknxg9h) — Latin America
- [Senior Full-Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-singular-tel-aviv-tccgyfzmr0sb) — Tel Aviv, Israel
- [Software Engineer](https://feeny.ai/job/software-engineer-singular-latin-america-yngz961f7ttv) — Latin America
- [User Acquisition Manager AI Products](https://feeny.ai/job/user-acquisition-manager-ai-products-singular-austin-e5r0xgkbfqq4) — Austin, TX
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-singular-china-t1exj0s5tepn) — China
- [Customer Success Manager (EMEA)](https://feeny.ai/job/customer-success-manager-emea-singular-emea-ns6jpysvrz47) — EMEA
- [Account Executive](https://feeny.ai/job/account-executive-singular-emea-wp41za7csc8x) — EMEA
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-singular-united-states-pyr0dx7p9e3h) — United States
- [Account Executive](https://feeny.ai/job/account-executive-singular-united-states-k10mpvg0ym6q) — United States
- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-singular-united-states-ehyqhy2wgvek) — United States