---
title: 'Product Support Engineer at Veeva Systems'
canonical: 'https://feeny.ai/job/product-support-engineer-veeva-systems-columbus-vqrt77wka96v'
type: 'job'
last_seen: '2026-09-07'
---

# Product Support Engineer at Veeva Systems

- **Company:** Veeva Systems
- **Location:** Columbus, OH
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2023-02-16
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/veeva/47e940df-8240-4825-836f-5ef1bcf55556

## Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

## The Role

We are currently seeking a talented Product Support Engineer in Columbus, Ohio, to join our busy Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences.

As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot, and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent, and demonstrate “out of the box” thinking.

This is a full-time Monday-Friday job with rotational on-call responsibilities for evening coverage. (Note: for this role, we are unable to sponsor F1 or H1-B visas at this time).

## What You'll Do

- Provide global support covering all issues related to Veeva Vault and integrations with Veeva CRM and Salesforce.com
- Learn everything about our software and use that knowledge to ensure client success
- Support the client administrators across multiple organizations
- Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
- Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation, or configuration
- Provide coordinated support for getting new releases and configuration changes into production
- Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally, and propose resolutions or workarounds
- Be a client-facing representative of the Development and Product teams
- Document new processes and keep existing documentation and tools up to date as the environment changes
- Interface with engineering, product management, and professional services when necessary
- Attend daily meetings and provide status updates

## Requirements

- A self-motivated, self-described techy, eager to learn new software. We look at any and all prior experience, even unofficial. Have you designed a personal website? Built a mobile App for a friend’s company? Tell us about it!
- Computer or Software administration / development
- Knowledge of SQL database / ability to write queries
- Understanding of HTML, XML, JSON
- Experience building / working with Mobile Apps, iOS or Windows
- Ability to diagnose and use industry-standard tools and techniques to assure the application performs to client expectations
- Experience working with CRM Software
- The confidence, communication, and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations
- Experience in cloud / hosted software environment
- Experience in a Software Support role
- Experience working in small team/start up environment
- Experience working with development or in a DevOps role
- The desire to learn new soft and technical skills and to coach, mentor, and train peers throughout the organization
- Exposure to Object oriented programming, basic web programming concepts
- Knowledge of Java to be able to review and troubleshoot code

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.

## Perks & Benefits

- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program

## Compensation

- Base pay: $50,000 - $100,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote #Li-Associate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

## About Veeva Systems

## Company Overview
- **One-liner**: Veeva Systems builds the industry cloud for life sciences — cloud software, AI, industry-specific data, and consulting that help pharmaceutical, biotech, and medical device companies bring therapies to market faster.
- **Entity Type**: Public (NYSE: VEEV), converted to a Public Benefit Corporation (PBC) in February 2021 — the first public company to do so
- **Headquarters**: Pleasanton, California, USA (4280 Hacienda Drive, Pleasanton, CA 94588)
- **Founded**: 2007
- **Founders**: Peter Gassner and Matt Wallach

## Core Business
- **Primary industry**: Life sciences technology / healthcare IT — serving R&D, clinical, regulatory, quality, safety, and commercial functions
- **Target customers**: B2B enterprise — pharmaceutical, biotechnology, and medical device companies; over 1,000 customers globally
- **Mission/purpose**: "Building the Industry Cloud for Life Sciences" — helping the industry become more efficient and effective so it can focus on creating quality products in shorter time frames while maintaining compliance

## Products & Services
- **Veeva Vault Platform**: The core cloud platform with applications for Clinical, Regulatory, Quality, and Safety — consolidating critical processes in one central system to accelerate study timelines, streamline regulatory processes, and unify quality and safety operations.
- **Veeva AI**: Agentic AI added to the Veeva Vault platform, with deep, industry-specific agents for Veeva applications — designed to connect sponsors, sites, patients, and regulators more effectively and increase industry productivity.
- **Commercial Solutions**: Applications, data, and analytics for marketing and commercial teams to maximize campaign performance.
- **Consulting Services**: Business consulting alongside software, data, and AI to support customers' most critical business processes from R&D through commercialization.

## Market Standing
- **Valuation/Market Cap**: Publicly traded (NYSE: VEEV); specific market cap not stated in cited sources.
- **Key Metric**: 975+ customers (careers site) / 1,000+ customers (corporate site); close to 8,000 employees at end of fiscal 2026.
- **Notable Investors/Partners**: Not disclosed in cited sources; as a public company with an extensive partner ecosystem supporting its cloud solutions.
- **Growth Signals**: Added a net 637 employees in fiscal 2026, ending the year with close to 8,000 employees; launched Veeva AI as a major portfolio expansion; has grown steadily "without the need for significant layoffs historically"; product hubs span Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto.

## Competitive Advantages
- **Industry-specific depth**: Unlike generic enterprise software, Veeva is built exclusively for the highly regulated life sciences industry, covering the full value chain from clinical through commercial.
- **Public Benefit Corporation structure**: Legally obligated to balance shareholder interests with customers, employees, partners, the life sciences industry, and communities — a durable differentiator in talent and customer trust.
- **Scale and switching costs**: Deep integration across R&D, quality, regulatory, and commercial workflows for over 1,000 customers creates significant lock-in.
- **No non-compete agreements**: Veeva does not require employees to sign non-competes and has taken legal action to fight their unfair use — a strong cultural and recruiting advantage.
- **Clear values in priority order**: Do the Right Thing, Customer Success, Employee Success, Speed.

## Strategic Focus
- **Industry cloud expansion**: Continuing to build out the full industry cloud — software, AI, data, and consulting — to become "essential to and appreciated by" the life sciences industry.
- **Veeva AI rollout**: Making agentic AI a transformative layer across the Vault platform to increase innovation and productivity from drug development through commercialization.
- **High-quality job creation**: Investing in people with tech-enabled hiring tools, manager training (with direct CEO involvement), and fair, flexible employment — while maintaining steady, measured growth without significant layoffs.
- **Long-term durable growth**: Operating as a PBC with a commitment to the life sciences industry's critical functions.

## Why Work Here
- **Work Anywhere policy**: Employees can work from home or the office on any given day; product teams are organized in regional hubs (Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, Toronto) with regular in-person collaboration.
- **Culture and values**: Collaborative environment where employees are "treated with respect" and supported to "captain their own ship" toward growth; values are explicitly prioritized: Do the Right Thing, Customer Success, Employee Success, Speed.
- **Giving back**: 1% Veeva Giving program — each employee receives an amount equal to 1% of their base salary annually to donate to non-profits of their choice; giving is entirely employee-driven.
- **Equity for employees**: Equity program designed so the vast majority of employees participate and benefit financially in the company's growth.
- **No non-compete clauses**: Employees are free to work where they choose, and the company actively fights unfair non-compete practices in the industry.
- **Stability with growth**: "Measured and thoughtful" hiring that has historically avoided significant layoffs, with net headcount growth of 637 in fiscal 2026.
- **Meaningful work**: Directly supports life sciences companies in their mission to improve and extend life.

## Sources
1. [veeva.com](https://www.veeva.com/)
2. [careers.veeva.com](https://careers.veeva.com/)
3. [careers.veeva.com — Why Veeva](https://careers.veeva.com/why-veeva/)
4. [veeva.com — Corporate Citizenship](https://www.veeva.com/corporate-citizenship/)
5. [2026 Public Benefit Corporation Report (PDF)](https://www.veeva.com/wp-content/uploads/2026/05/2026-PBC-Report.pdf)

## Other roles at Veeva Systems

- [Product Marketing Associate Manager - Commercial Content](https://feeny.ai/job/product-marketing-associate-manager-commercial-content-veeva-systems-boston-atwgyfy7h0ms) — Boston, MA
- [Product Marketing Associate Manager - Commercial Content](https://feeny.ai/job/product-marketing-associate-manager-commercial-content-veeva-systems-new-york-cex7mef4d4j5) — New York, NY
- [Product Marketing Associate Manager - Commercial Content](https://feeny.ai/job/product-marketing-associate-manager-commercial-content-veeva-systems-boston-1p2m4pmwgnxy) — Boston, MA
- [Consultant - Managed Services](https://feeny.ai/job/consultant-managed-services-veeva-systems-dalian-saphrznnp6zh) — Dalian, China
- [Senior Consultant - Veeva Safety - Managed Services (Remote)](https://feeny.ai/job/senior-consultant-veeva-safety-managed-services-remote-veeva-systems-hyderabad-szbvcfrkc5ta) — Hyderabad, India
- [Business Consultant - Global Medical Business Consulting](https://feeny.ai/job/business-consultant-global-medical-business-consulting-veeva-systems-boston-qtv4zy50svgx) — Boston, MA
- [Technical Consultant - Front-end Development](https://feeny.ai/job/technical-consultant-front-end-development-veeva-systems-washington-y7mqwmq5e13x) — Washington, DC
- [Technical Consultant - Front-end Development](https://feeny.ai/job/technical-consultant-front-end-development-veeva-systems-raleigh-04xyxbxjjx7d) — Raleigh, NC
- [Solution Consultant - LIMS - CPG & F&B](https://feeny.ai/job/solution-consultant-lims-cpg-f-b-veeva-systems-philadelphia-z4awbvarak97) — Philadelphia, PA
- [Solution Consultant - LIMS - CPG & F&B](https://feeny.ai/job/solution-consultant-lims-cpg-f-b-veeva-systems-boston-3z3fmrnkw08f) — Boston, MA