---
title: 'Product Support - Intern at FourKites'
canonical: 'https://feeny.ai/job/product-support-intern-fourkites-chennai-jxx1s0bq7y4k'
type: 'job'
last_seen: '2026-09-06'
---

# Product Support - Intern at FourKites

- **Company:** FourKites
- **Location:** Chennai, India
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/fourkites/jobs/8073933

## Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this may be the role for you!

You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out. This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, paired with the chance to work on special AI projects alongside our product and engineering teams.

What you'll be doing:

- First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
- Track issue progress and provide regular updates to clients until incidents are resolved
- Interface with Development, QA, and Consulting Services as needed to resolve customer issues
- Contribute to special AI-driven initiatives, applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes
- Be part of weekend rotation for 24/7 customer emergencies

About the team: Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies, trust FourKites to digitize their supply chains for greater agility, efficiency, and sustainability.

Who you are:

- A curious, self-learner mindset—someone who enjoys digging into a new product, figuring out how it works, and picking things up independently rather than waiting to be taught
- Excellent verbal & written communication skills
- Excellent problem-solving & analytical skills
- Detail-oriented
- Ability to multitask & work independently as well as collaboratively in a global team environment
- Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact

Eligibility Criteria:

- Strong communication skills (verbal & written)
- No arrears or backlogs
- Prior AI project exposure preferred

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

Benefits:

- 10 months Internship with the Product support Team , during which a Stipend amount of INR 30,000 per month will be offered
- Opportunity to work with industry experts and leaders
- Macbook Air or Macbook Pro
- Work with Fortune-100 customers
- Cutting edge Technologies
- Online self paced learning portal
- Free 24/7 snacks & beverages
- Catered lunch on Wednesdays

Note:

Conversion from Internship to FTE (Full time) is purely based on performance and business requirements by the end of the internship period.

## About FourKites

## Company Overview
- **One-liner**: FourKites provides an AI-powered supply chain visibility and orchestration platform that gives the world’s largest supply chains real-time intelligence and automated execution.
- **Entity Type**: Private (backed by venture capital; stage not disclosed in available sources)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 2014
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Supply chain visibility, logistics technology, AI-powered control towers
- **Target customers**: B2B – enterprise companies with complex, global supply chains
- **Mission or purpose statement**: “We started FourKites to give the world’s largest supply chains the intelligence they were missing. Today, our AI-powered Control Tower and Digital Workers don’t just show you what’s happening; they decide, act, and deliver measurable outcomes at enterprise scale.” [fourkites.com/about](https://www.fourkites.com/about/)

## Products & Services
- **AI‑Powered Control Tower** – Real‑time visibility and orchestration platform that creates a comprehensive digital twin of the supply chain.
- **Digital Workers (AI Agents)** – Autonomous agents that automate resolution, improve collaboration, and drive outcomes across all stakeholders, enabling true real‑time execution and intelligent fulfillment.

Both are SaaS offerings delivered via the FourKites platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total employees – 475 (as of July 2025, per Built In) [builtin.com/company/fourkites](https://builtin.com/company/fourkites?i=1586c4a9-dd3a-448c-93eb-924c1a7f1d9a)
- **Notable Investors/Partners**: Not publicly available from provided sources
- **Growth Signals**: Multiple global offices (Chicago, Chennai, Amsterdam, Munich); active hiring across AI/ML, product management, engineering, and customer success; recent job postings for Senior Product Manager – Agentic AI indicate investment in next‑generation AI capabilities.

## Competitive Advantages
- **Digital twin + AI agents** – Unlike traditional control towers, FourKites uses digital twins combined with autonomous Digital Workers that not only surface issues but proactively decide and act.
- **Enterprise scale** – Purpose‑built for the world’s largest supply chains, delivering measurable outcomes at scale.
- **Real‑time execution** – Transforms both supply and customer‑facing operations with true real‑time intelligence.

## Strategic Focus
- **Agentic AI** – Investing heavily in autonomous AI agents to handle complex supply chain decisions without human intervention (evidenced by Senior Product Manager – Agentic AI role).
- **Global expansion** – Maintaining and growing offices in North America, Europe, and Asia to serve international customers.
- **Platform depth** – Building deeper integration and automation across the entire supply chain ecosystem.

## Why Work Here
- **Hybrid work model** – Employees in Chicago typically come in 2 days a week; hybrid models also available in Amsterdam, Chennai, and Munich. [builtin.com/company/fourkites](https://builtin.com/company/fourkites?i=1586c4a9-dd3a-448c-93eb-924c1a7f1d9a)
- **Culture & values** – Open‑door policy, flexible schedules, volunteer opportunities, and a strong commitment to diversity (dedicated diversity and inclusion staff, highly diverse management team, mandatory unconscious bias training).
- **Perks & benefits** – 401(k) matching, company equity, generous PTO and paid holidays, parental leave, commuter benefits, fitness stipend, professional development budgets, job training, mentorship programs.
- **Tech stack** – Ruby on Rails, Python, Go, Java, Node.js, React, MongoDB, PostgreSQL, Cassandra, and more. Emphasis on AI/ML, big data, and modern frameworks.

## Sources
1. [FourKites About Page](https://www.fourkites.com/about/)
2. [FourKites Careers Page](https://www.fourkites.com/careers/)
3. [FourKites Homepage](https://www.fourkites.com/)
4. [Built In FourKites Profile](https://builtin.com/company/fourkites?i=1586c4a9-dd3a-448c-93eb-924c1a7f1d9a)

## Other roles at FourKites

- [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-fourkites-chennai-or-gq4dd27e0czn) — Chennai OR, India
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-fourkites-united-states-r0avfrg9wpaf) — United States
- [Associate Product Manager](https://feeny.ai/job/associate-product-manager-fourkites-chicago-il-or-8zd6ctgz32y9) — Chicago IL OR, United States
- [Associate Implementation Manager](https://feeny.ai/job/associate-implementation-manager-fourkites-chicago-t2mn015a5kat) — Chicago, IL
- [Implementation Project Manager](https://feeny.ai/job/implementation-project-manager-fourkites-chicago-il-or-mbbhmgf6w7j6) — Chicago IL OR, United States
- [Sr. Manager, Customer Success](https://feeny.ai/job/sr-manager-customer-success-fourkites-chicago-il-or-td5mprrk9x9t) — Chicago IL OR, United States
- [Senior AI Engineer](https://feeny.ai/job/senior-ai-engineer-fourkites-chennai-or-5kw3a698qxk5) — Chennai OR, India
- [Principal Engineer, Customer Engineering](https://feeny.ai/job/principal-engineer-customer-engineering-fourkites-chicago-wawpf433zejn) — Chicago, IL
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-fourkites-united-states-djyg9st4zde3) — United States
- [Implementation Manager](https://feeny.ai/job/implementation-manager-fourkites-chicago-il-or-f9e80knhpt74) — Chicago IL OR, United States