--- title: 'Product Support Operations Specialist at Clarity' canonical: 'https://feeny.ai/job/product-support-operations-specialist-clarity-remote-s8e7kh5px325' type: 'job' last_seen: '2026-10-30' --- # Product Support Operations Specialist at Clarity - **Company:** Clarity - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-01-06 - **Last confirmed live:** 2026-10-30 - **Apply:** https://jobs.gem.com/clarity/am9icG9zdDomihWkLZYd6qd7fMb94b-W ## Job description ## Role & Responsibilities Reporting to the Head of Product Support, your primary objective will be to ensure that schools receive timely, accurate, and effective support when using Clarity’s software. As a Product Support Operations Specialist, you will not only help manage and resolve client support inquiries but also strengthen the internal systems and processes that make great support possible. This includes maintaining and optimizing support tools, developing training and knowledge resources, and leveraging data to drive continuous improvement. By building and running SQL database reports, you will provide insights that empower both internal teams and client schools to make better, faster decisions. Your work will directly shape the efficiency, scalability, and quality of Clarity’s support experience. This role will specifically involve the following responsibilities: - Monitoring incoming support inquiries across channels and ensuring timely, accurate responses. - Building contract templates and configuring parts of schools’ platforms as part of the implementation process. - Managing and optimizing support tools and workflows to improve efficiency and the client experience. - Analyzing support trends and documenting recurring issues to share with internal teams for resolution and product improvements. - Developing and maintaining internal and client-facing support resources, such as knowledge base articles and training materials. - Building and running SQL database reports to extract, analyze, and present data that supports decision-making and client needs. - Responding quickly to support inquiries that schools submit and escalating relevant ones to the appropriate internal teams. - Attending and participating in regular team/company meetings as scheduled. - Performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification. Candidate Qualifications - Experience in external facing product operations roles with a demonstrated ability to work with customers and internal teams to solve problems. - Strong analytical and problem-solving skills, with the ability to identify patterns in support data and recommend improvements. - Proficiency in SQL with the ability to build, run, and interpret database reports to support both internal teams and client-facing needs. - Experience with support operations tools (e.g., Intercom, HubSpot, LogRocket, Linear, Notion, Clerk, and Postmark). - Maintains a growth mindset and is eager to join a quickly growing team that provides many opportunities for personal and professional growth. - Embraces uncertainty and views the ability to design processes with excitement. - Genuinely enjoys and finds fulfillment in helping people solve their problems. - Excellent organizational, time management, and communication skills. - Experience using spreadsheets to analyze data and drive decision making. ## Benefits - You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance. - Clarity has grown from 0 to 70 employees in under 3 years and is poised for continued growth. - Clarity is a product-focused organization that consistently invests in improving the experience of its school and family users. - Clarity is a fully remote work environment, but also provides both team-specific and all-company sponsored offsites every year. ## About Clarity ## Company Overview - **One-liner**: Clarity provides a purpose-built financial aid and school management platform that helps K-12 private schools attract, enroll, and retain modern families while simplifying administrative workflows. - **Entity Type**: Private (Seed / Venture-stage; total funding between $6.5M and $8.8M per conflicting reports) - **Headquarters**: Wilmington, Delaware, United States - **Founded**: 2021 - **Founders**: Brennan Stark (Co-Founder & CEO), Matt Sherman (Co-Founder & CTO), Rich Sedmak (Co-Founder & Board Member) ## Core Business - **Primary industry**: Education Technology (EdTech) / K-12 Private School Management - **Target customers**: B2B – K-12 tuition-based private schools (financial aid directors, business officers, enrollment managers); indirectly serves families applying for tuition assistance. - **Mission**: “Be a trusted guide that helps millions of families to discover, plan for, and access the best educational opportunities for their children” and “Help schools adapt and operate — like the dynamic businesses that they must be — in order to survive, thrive, and best serve the families of the future.” ## Products & Services - **[Clarity Application](https://www.clarityschools.com/)**: SaaS platform for financial aid applications. Families complete an e-signature form and pull tax documents directly from the IRS, eliminating the need to upload prior-year documents. The application can be completed in under 30 minutes and stores historical data for returning families. - **Enrollment Contracts & Tuition Payments**: Digital enrollment contract management and tuition billing, including incidental billing. - **Revenue & Enrollment Tracking**: Real-time dashboard that provides dynamic tracking of revenue, enrollment, and all categories of tuition assistance, with deep analytical insights for strategic decision-making. - **Customizable Methodology Settings**: Allows schools to align financial aid methodology with their mission using a conditional logic builder and revenue tracker. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding – $6.5M (per Craft.co, citing rounds in 2024 and 2025) or $8.8M (per CBInsights, citing Seed VC-II); conflicting reports. - **Notable Investors/Partners**: Investors not explicitly named in available sources; talent sources include National Association of Independent Schools (NAIS), Amazon, Community Brands. The company partners with schools through dedicated Client Success Managers. - **Growth Signals**: Founded in 2021, already serving over 1,000 schools. Headcount of 47 employees (+7% YoY as of 2025). Distributed workforce across the US and Canada. Appears to be in a growth phase with recent funding rounds (2024 and 2025). ## Competitive Advantages - **Deep Domain Expertise**: Client Success Managers have at least 10 years of experience managing the school processes their product supports, ensuring a “listen-first” approach. - **Streamlined User Experience**: Families can complete the financial aid application in one sitting (<30 minutes) without uploading tax documents, reducing friction in the enrollment process. - **Customization & Alignment**: Schools can tailor financial aid methodology to their specific mission, not forced into a one-size-fits-all model. - **Integrated Platform**: Combines financial aid, enrollment contracts, tuition payments, and analytics in one system, creating synergy between Enrollment and Business offices. ## Strategic Focus - **Compress Timelines**: The company operates with an “Owl years” philosophy – aiming to achieve in one year what others might take four years to accomplish. - **Clarity & Efficiency**: Prioritize understanding root causes, active listening, and building processes that increase “smoothness” to enable sustained speed. - **Product Expansion**: Continue to simplify complex school management processes and deepen the platform’s capabilities for financial decision-making. ## Why Work Here - **Remote-First Culture**: Employees can work from anywhere in the United States; the company is fully remote. - **Generous Benefits**: 46 days of PTO per year, equity for full-time employees, 401(k), paid parental leave, wellness stipend, medical/dental/health insurance, and company gatherings. - **Autonomy & Trust**: The company hires “Clarifiers” who desire autonomy and earn it through consistent performance; default to trust and assume positive intent. - **Growth Opportunities**: With a small but growing team (~47 employees), employees can have significant impact. The company values bias toward action and ownership. - **Mission-Driven**: Work that directly helps families access better educational opportunities and supports schools in thriving. ## Sources 1. [clarityschools.com](https://www.clarityschools.com/about-us) 2. [linkedin.com](https://linkedin.com/company/clarityschools) 3. [craft.co](https://craft.co/clarity-financial) 4. [cbinsights.com](https://www.cbinsights.com/company/clarity-8) 5. [builtin.com](https://builtin.com/company/clarity-financial-inc) ## Other roles at Clarity - [General Operations Specialist](https://feeny.ai/job/general-operations-specialist-clarity-remote-wkgm30858daf) - [Enrollment Client Success Manager](https://feeny.ai/job/enrollment-client-success-manager-clarity-remote-0n9qkn7gma77) - [Account Executive](https://feeny.ai/job/account-executive-clarity-remote-m14w6yxew0pv) - [Product Manager](https://feeny.ai/job/product-manager-clarity-remote-s1jzmazqa7w2) - [Contracts & Billing Client Success Manager - School Background](https://feeny.ai/job/contracts-billing-client-success-manager-school-background-clarity-remote-wpkkdjdj1mnk)