---
title: 'Product Support Specialist at Amplemarket'
canonical: 'https://feeny.ai/job/product-support-specialist-amplemarket-latam-united-states-gdgmh3fnv088'
type: 'job'
last_seen: '2026-09-12'
---

# Product Support Specialist at Amplemarket

- **Company:** Amplemarket
- **Location:** LATAM / United States
- **Work type:** remote
- **Posted:** 2024-04-29
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.eu.greenhouse.io/amplemarket/jobs/4328655101

## Job description

What is Amplemarket all about?

Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.

In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.

Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.

Important Notice: Beware of Recruitment Scams

It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Amplemarket by using fake profiles, domains, and emails. Please be informed that Amplemarket always uses our main domain (amplemarket.com) for all hiring and recruitment purposes. Any communication or offer not originating from an amplemarket.com email address should be regarded as suspicious.

- We will never request personal financial information (such as bank account details) during the initial application or interview process.
- Our hiring process does not involve transferring money or making payments of any kind to secure a position.

Amplemarket is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name.

If you have any doubts about the legitimacy of a job opportunity with Amplemarket, please contact our HR department directly.

We advise you to verify the authenticity of any job-related communications claiming to be from Amplemarket. If you have any concerns or doubts, please contact us directly through our official channels.

Your security is our priority. Thank you for your vigilance and understanding.

We're looking for a Product Support Specialist to be the face of Amplemarket and to creatively work alongside our customers.

The Support Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that scale, let's talk!

You will:

- Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions.
- Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform.
- Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements.
- Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient.
- Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience.
- Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language.
- Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates.

Who we’re looking for:

- You have hands-on experience in a customer-facing or support capacity (for example: Customer Support Representative, Technical Support Specialist, or Customer Success Associate).
- You’re comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar).
- You can investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary.
- You naturally take initiative, enjoy solving problems, and follow through until customers are fully satisfied.
- You write and communicate clearly, adapting your tone to varied audiences.
- You thrive in fast-paced and collaborative environments, and you’re eager to learn and grow with a high-growth SaaS company.
- You’re located in LATAM or the US and can comfortably work within US time zones.

Nice to have:

- Prior experience working remotely with distributed teams.
- Familiarity or subject-matter expertise within the sales enablement or B2B SaaS domain.

A little more about Amplemarket:

- We are a post-Series A start-up
- We are backed by YCombinator
- Fast growing startup with product market fit
- Founders also created [https://fermatslibrary.com](https://fermatslibrary.com/)
- You can listen more about us here: [https://bit.ly/2W7fVDR](https://www.spreaker.com/user/12940214/joao-batalha-streamlining-sales-the-future-of-crms)

We offer:

- Nice work environment
- Competitive Salary
- Health Insurance
- Stock Options
- Annual Company Trip in a secret location
- and more!

Amplemarket is committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

## About Amplemarket

## Company Overview
- **One-liner**: Amplemarket provides an AI-powered sales platform that helps B2B companies find, connect with, and close their ideal customers through lead generation, multichannel outreach, and intelligent automation.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (with a remote-first team and an additional office in Lisbon, Portugal)
- **Founded**: 2019
- **Founders**: João Batalha (CEO), Luís Batalha (CPO), Mica Oliveira (CRO)

## Core Business
- **Primary industry**: Sales technology / Sales intelligence & engagement
- **Target customers**: B2B organizations, especially high-growth tech companies (e.g., SaaS, financial services, B2B service providers) running outbound sales motions. Customers include Deel, Vanta, DataStax, Sendoso, Mistral AI, and Cerebras.
- **Mission or purpose statement**: “Help companies grow” – every decision is driven by the question “How do we create more value?”

## Products & Services
- **Duo Copilot (AI Sales Copilot)**: An AI agent layer that spots buying signals, researches prospects, and delivers timely outreach across channels. Covers four pillars: Intelligence, Lead Generation & Signals, Multichannel Engagement, and Deliverability Optimization.
- **Lead Generation & Signals**: Access to a high‑quality prospect database with 70M+ phone numbers and <3% email bounce rate. AI processes 100+ buying signals to identify ideal customers.
- **Multichannel Engagement**: Build tailored sequences across email, LinkedIn, and other channels to maximize reply rates (claims up to 100% more replies).
- **Deliverability Optimization**: AI scheduling, deliverability testing, and smart warmup to boost open rates by up to 50%.
- **Intelligence**: AI research and daily signals to save reps more than 10 hours per week, increasing conversion rates by up to 50%.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$12M** (Seed and Series A rounds, raised ~4 years ago)
- **Notable Investors/Partners**: Comcast Ventures and Armilar Venture Partners (co‑led both rounds). Awards include G2 Top 50 Sales Tools, Gartner AI Cool Vendor, and RevGenius Next 50 GTM Startups.
- **Growth Signals**: 97% weekly data updates; rapid adoption by high‑profile B2B tech customers; positioned as a “rocketship” with remote‑first global team.

## Competitive Advantages
- **All‑in‑one platform**: Combines lead generation, outreach, and deal management in a single tool, eliminating tool juggling.
- **Built by sellers for sellers**: Founders learned sales the hard way while selling a previous product, bringing an engineer’s perspective to sales automation.
- **Human + AI collaboration**: AI agents handle research and timing, allowing reps to focus on relationships and closing.
- **Quality over quantity**: AI prioritizes personalized, relevant outreach instead of volume, driving higher engagement and lower bounce rates.

## Strategic Focus
- **Current priorities**: Deepening AI agent capabilities (Duo Copilot) to act as autonomous teammates that handle research, signal detection, and outreach sequencing. Further vertical expansion into enterprise sales teams and adjacent go‑to‑market functions.
- **Direction for growth**: Scaling the platform globally while maintaining a remote‑first culture that attracts “A‑players” and fosters high performance.

## Why Work Here
- **Remote‑first culture**: Work from anywhere in the world, with health insurance support, competitive salary + stock options, and an annual learning budget.
- **Annual offsite**: Team gathers in a secret location each year.
- **Values**: “Make something people want,” “Mission focus,” “Pro sports team mentality” (high bar, play to win), and “Curious optimism” (ask tough questions but believe in success).
- **Engineering culture**: Founded by former MIT CS student and physicists; product and engineering are core to the mission. Roles include Senior Software Engineer, Design Manager, and Product positions.
- **Growth opportunities**: Work closely with founders and leadership; everyone gets to leave their mark on a fast‑growing rocketship.

## Sources
1. [Amplemarket Careers](https://www.amplemarket.com/careers)
2. [Amplemarket About](https://www.amplemarket.com/about)
3. [Amplemarket Product Page](https://www.amplemarket.com/)
4. [CB Insights – Amplemarket](https://www.cbinsights.com/company/amplemarket)
5. [ZoomInfo Pipeline Review – Amplemarket](https://pipeline.zoominfo.com/sales/amplemarket-review)

## Other roles at Amplemarket

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- [Outbound Account Executive, US](https://feeny.ai/job/outbound-account-executive-us-amplemarket-united-states-8j0pwfdsha6s) — United States
- [Outbound Account Executive, Europe](https://feeny.ai/job/outbound-account-executive-europe-amplemarket-europe-2w5r957yd6vh) — Europe
- [Tech Lead](https://feeny.ai/job/tech-lead-amplemarket-emea-latam-north-mxhj94wtdzxh) — Emea/latam/north, United States
- [Senior Revenue Operations Manager](https://feeny.ai/job/senior-revenue-operations-manager-amplemarket-united-states-cx8zzd2dh3vd) — United States
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