---
title: 'Product Support Specialist at Box'
canonical: 'https://feeny.ai/job/product-support-specialist-box-chicago-illinois-dr9jvwn20drq'
type: 'job'
last_seen: '2026-09-26'
---

# Product Support Specialist at Box

- **Company:** Box
- **Location:** Chicago Illinois, United States
- **Compensation:** $50k–$55k
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-26
- **Apply:** https://job-boards.greenhouse.io/boxinc/jobs/8223627

## Job description

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

## WHY BOX NEEDS YOU

It's an amazing time to be working at Box and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provide innovative and creative solutions and break through walls to solve our customers' problems. We do not follow scripts.

## WHAT YOU'LL DO

- Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime.
- Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.
- Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of the customer for Product and Engineering Teams.
- Learn how our largest customers use Box on a day-to-day basis and become the voice of the customer to our Product and Engineering Teams.
- Collaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service.
- Develop both technically and professionally through these internal connections.
- Benefit from ongoing training and continued education on topics and opportunities such as tooling, web development, project management, and personal development.

## WHO YOU ARE

- You have a BA/BS degree or equivalent work experience.
- 1+ years experience in Product Support, Admin Experience Support, or a similar role a plus.
- You are technically savvy with a curiosity for how software works and passion for innovation.
- You're a team player that collaborates well with other support tiers and cross-functional colleagues of varying experience.
- You are comfortable interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing).
- You are able to devise creative solutions/workarounds when the product may not align with customer expectations.
- You possess a strong desire to learn and grow with the ability to apply those learnings on customer cases.
- You have experience providing customers with exceptional enablement & correspondence.
- Your north star is a focus on always aiming to solve the problem at hand and preventing the next, with a high attention to detail.
- You have excellent written and verbal communication skills.
- You have high attention to detail, ability to troubleshoot, and utilize resources.
- You are a self-starter, motivated to work independently and make decisions when given a project or task.
- Demonstrated ability managing priorities and adapting in a fast-paced environment.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

## EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete [this form](https://forms.gle/5W2F6Pe3PsZNsKYp9). Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided [here](https://bca.lacity.org/fair-chance).

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided [here](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).

For details on how we protect your information when you apply, please see our [Personnel Privacy Notice.](https://cloud.app.box.com/v/BoxPersonnelPrivacyNotice) If you are a California-resident, please read our California Applicant & Candidate Privacy Notice [here](https://cloud.box.com/s/uf7c4w970ds5gpt1dufdk5bw49oym849). Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our [benefits and perks](https://cloud.app.box.com/file/680236394456?s=3u38zhdv4gac9h0j7lmumm7arbe14yqa).

In accordance with OFCCP compliance, here is the [Pay Transparency Provision](https://cloud.box.com/s/sv4dcjqb4tfyfc456rltlucuedth4aln).

Chicago Pay Range $50,000—$55,000 USD

## About Box

## Company Overview
- **One-liner**: Box provides an Intelligent Content Management platform that enables enterprises to manage, collaborate on, and secure content, with deep AI integration to unlock insights and automate workflows.
- **Entity Type**: Public (NYSE: BOX)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2005
- **Founders**: Aaron Levie, Dylan Smith, Sam Ghods, Jeff Queisser

## Core Business
- **Primary industries**: Cloud Content Management, Enterprise Software, AI-powered Productivity, Data Governance & Security
- **Target customers**: B2B – enterprises of all sizes, including 97,000 companies and 68% of the Fortune 500 (as stated on Box’s about page)
- **Mission statement**: “Power how the world works together”

## Products & Services
- **Box Content Cloud**: The core cloud-based platform for storing, sharing, collaborating on, and managing content with built-in security and compliance controls.
- **Box AI**: AI-powered features including intelligent document extraction, summarisation, content generation, and automation (e.g., Box AI for Agent Orchestration, Search Relevance, and Core Agents).
- **Box Governance**: Data lifecycle management, retention policies, eDiscovery, and legal hold capabilities.
- **Box Sign**: Native e-signature functionality integrated into the content cloud.
- **Box Shield**: Advanced threat detection, malware scanning, and data loss prevention.
- **Box Relay**: Workflow automation and business process orchestration.
- **Box Platform**: APIs and embedded content experiences for developers to build custom applications.

## Market Standing
- **Valuation/Market Cap**: Not provided in search results – refer to latest SEC filings (10-K/10-Q) for current figure.
- **Key Metric (Revenue)**: Not explicitly stated in search results – as a public company, annual revenue is disclosed in SEC filings (most recent fiscal year revenue ~$1 billion+ range).
- **Notable Investors/Partners**: Not listed in search results – typical major partners include Google Cloud, Microsoft, Salesforce, and many systems integrators.
- **Growth Signals**: 
  - Serving 97,000 companies and 68% of the Fortune 500.
  - Active hiring across AI, engineering, product, and customer success.
  - Emphasis on AI-native features (AI Agents, Machine Learning) – new roles for Machine Learning Engineers and AI Partnerships.

## Competitive Advantages
- **Enterprise trust & compliance**: SOC 2, HIPAA, FedRAMP, ISO 27001, and deep integrations with major enterprise ecosystems (Microsoft, Google, Salesforce) make it a secure choice for regulated industries.
- **Content AI first mover**: Box is embedding AI directly where enterprise content lives, offering “intelligent content management” that competitors (Dropbox, Google Drive) are only beginning to match.
- **Vast content footprint**: With nearly 100,000 customers, Box has a massive repository of enterprise content that powers its AI models and lock-in.
- **Open platform play**: APIs and partner integrations allow businesses to keep Box at the center of their content workflows.

## Strategic Focus
- **AI-native evolution**: Box is aggressively adding AI features across its platform – from AI Agents to machine learning for search and content understanding – to transform content management into an intelligent automation hub.
- **International expansion**: Offices in London, Tokyo, Warsaw, and other global hubs indicate a push to serve multinational enterprises and grow its customer base outside North America.
- **Deepening hybrid work capabilities**: Emphasising a secure, collaborative content experience for distributed teams while maintaining compliance and governance.

## Why Work Here
- **Culture & values**: Box promotes a candid, growth-mindset culture with values like “Be an owner. It’s your company,” “Blow our customers’ minds,” and “Take risks. Fail fast. GSD.” Employees are encouraged to bring their authentic selves and innovate.
- **Hybrid work**: Box embraces a hybrid model “blending in-person connection with remote flexibility.” Offices in Redwood City, San Francisco, New York, London, Warsaw, Tokyo, and other locations.
- **Benefits** (from careers page):
  - Equity grants for all new hires.
  - Generous time off including flexible PTO, birthday off, paid volunteer time, and a sabbatical after seven years.
  - Monthly wellness subsidy.
  - Inclusive family support (parental leave, fertility benefits).
  - Global mental health and wellbeing resources.
- **Growth culture**: Annual Hackathon, learning programs, clear career paths (management and individual contributor tracks), and opportunities to work on cutting-edge AI projects.
- **Diversity & Belonging**: 11 employee resource groups and 20+ interest groups; strong emphasis on inclusion and community.

## Sources
1. [Box About Page](https://www.box.com/en-gb/about-us)
2. [Box Careers – Life at Box](https://careers.box.com/en/life-at-box/)
3. [Box Careers – Our Teams](https://careers.box.com/en/our-teams/)
4. [Box Greenhouse Job Board](https://boards.greenhouse.io/boxinc)

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