---
title: 'Product Support Specialist at Datacor'
canonical: 'https://feeny.ai/job/product-support-specialist-datacor-hammond-9s8yyws6w6vt'
type: 'job'
last_seen: '2026-10-27'
---

# Product Support Specialist at Datacor

- **Company:** Datacor
- **Location:** Hammond, LA
- **Work type:** remote
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-27
- **Apply:** https://job-boards.greenhouse.io/datacor/jobs/5266001007

## Job description

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role:

We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers’ needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills. Role is hybrid located at 1111 W Morris Ave, Hammond, Louisiana  70403.

Responsibilities:

- Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate.
- Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
- Technical Documentation: Help create, contribute to, and maintain technical documentation.
- Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.

Qualifications:

- 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
- Strong research skills to collect information, troubleshoot and document issues
- Minimum intermediate working knowledge of Microsoft Office Excel
- Experience in Customer Support, Technical Support, and Project Management
- Excellent verbal and written communication
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Previous experience in Software as a Service (SAAS)

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.

## About Datacor

## Company Overview
- **One-liner**: Datacor provides purpose-built business management and engineering simulation software for process manufacturers, chemical distributors, and engineers.
- **Entity Type**: Private (no disclosed funding rounds; bootstrapped or private equity-backed)
- **Headquarters**: Florham Park, New Jersey, United States
- **Founded**: 1981
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Process manufacturing, chemical distribution, engineering simulation
- **Target customers**: B2B – process manufacturers, chemical distributors, and engineering firms of all sizes (SMB to enterprise)
- **Mission or purpose statement**: "Empower process manufacturers, chemical distributors, and engineers worldwide with advanced business management and engineering simulation software." [datacor.com](https://www.datacor.com/company/about)

## Products & Services
- **Enterprise Resource Planning (ERP)**: Integrated business management for process manufacturing and chemical distribution (SaaS/on-premise).
- **Customer Relationship Management (CRM)**: Sales and customer management tailored to the process industries.
- **Manufacturing Execution System (MES)**: Real-time production tracking and control.
- **Warehouse Management System (WMS)**: Inventory and warehouse optimization.
- **Formulation**: Recipe and formula management for chemicals, food, and animal nutrition.
- **Regulatory Control**: Compliance and labeling for hazardous materials.
- **Asset Tracking**: Equipment and container tracking.
- **Nutrition Labeling**: Automated nutrition facts generation.
- **Feed ERP**: Specialized ERP for animal feed manufacturers.
- **Chemical Process Simulation**: Engineering simulation for chemical processes (e.g., CHEMCAD).
- **Flow Simulation**: Fluid flow and piping system analysis (e.g., AFT Fathom, Arrow).
- **Laboratory Information Management System (LIMS)**: Lab data management.
- **Statistical Quality Control (SQC)**: Quality monitoring and analysis.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue – $57 million (LinkedIn estimate, 2025) [linkedin.com](https://www.linkedin.com/company/datacorinc)
- **Notable Investors/Partners**: Not publicly available; the company has made several acquisitions (Baytek International, Chemstations, Format Solutions, GoldSim, Infonetics) indicating private equity or internal funding.
- **Growth Signals**:
  - Headcount grew 24% year-over-year to 264 employees (as of mid-2025) [linkedin.com](https://www.linkedin.com/company/datacorinc)
  - Acquired Baytek International in May 2025, expanding ERP capabilities.
  - Hiring for AI Optimization Engineer and Senior Lead Product Manager, Data Platform & Analytics – signaling investment in AI and data.
  - Remote-first global team spanning 37+ U.S. states and countries (Costa Rica, UK, South Africa, India, Canada).

## Competitive Advantages
- **Deep industry expertise**: 40+ years focused exclusively on process manufacturing, chemical distribution, and engineering – a niche most generalist ERP vendors cannot match.
- **Comprehensive suite**: Covers ERP, CRM, MES, WMS, simulation, LIMS, and regulatory – a one-stop platform for process industries.
- **Proven track record**: Thousands of customers and a history of acquisitions that broaden capabilities without diluting focus.
- **Engineering simulation leadership**: Products like CHEMCAD and AFT Fathom are established standards in chemical and fluid flow simulation.

## Strategic Focus
- **Continuous improvement** – incremental and long-term advancements in software and services.
- **AI and data platform** – recent hires for AI Optimization Engineer and Senior Lead Product Manager for Data Platform & Analytics, plus a Chief AI Officer, indicate a push toward AI-driven insights.
- **Global expansion** – growing presence in Costa Rica and other regions to support a remote-first workforce.
- **Customer-centric innovation** – emphasis on synthesizing customer feedback and market research to develop competitive advantages.

## Why Work Here
- **Remote-first culture**: Work from anywhere in the U.S. or select international locations; offices in Florham Park (NJ), Colorado Springs, Houston, Corpus Christi, and San Jose (Costa Rica). [careers.datacor.com](https://www.datacor.com/company/careers)
- **Flexible time off (FTO)** and paid parental leave.
- **Comprehensive benefits**: Premier medical, vision, dental with company-funded HRA, 401(k) with company contribution, competitive pay and bonus programs.
- **Growth opportunities**: 13 open roles as of mid-2025 across development (AI, simulation, data), implementation, product, sales, and support. [greenhouse.io](http://job-boards.greenhouse.io/datacor)
- **Values-driven**: Core values – Focus on Customer Experience, Continuous Improvement, Industry Experts and Innovators, One Team.
- **Engineering culture**: Roles like Senior Software Engineer – Engineering Simulation Group and AI Optimization Engineer highlight technical depth and impact.

## Sources
1. [datacor.com](https://www.datacor.com/) – Main website and product overview
2. [datacor.com/company/about](https://www.datacor.com/company/about) – About Us, history, solutions
3. [datacor.com/company/careers](https://www.datacor.com/company/careers) – Careers page, benefits, culture
4. [job-boards.greenhouse.io/datacor](http://job-boards.greenhouse.io/datacor) – Current job openings
5. [linkedin.com/company/datacorinc](https://www.linkedin.com/company/datacorinc) – LinkedIn company profile (revenue, headcount, acquisitions, employee growth)

## Other roles at Datacor

- [Software Engineer](https://feeny.ai/job/software-engineer-datacor-united-states-r8hv6re7dtmn) — United States
- [Summer 2027 AI Engineer Intern](https://feeny.ai/job/summer-2027-ai-engineer-intern-datacor-united-states-j532bj3nsvnz) — United States
- [Summer 2027 Technical Internship Program](https://feeny.ai/job/summer-2027-technical-internship-program-datacor-united-states-x8q1p8m07t48) — United States
- [Lead Product Manager, Feed ERP](https://feeny.ai/job/lead-product-manager-feed-erp-datacor-united-states-2xg079jd21tb) — United States
- [Finance Operations Specialist](https://feeny.ai/job/finance-operations-specialist-datacor-san-jose-m62yxetshyk4) — San Jose, CA
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