---
title: 'Product Support Specialist at DoktorTakvimi'
canonical: 'https://feeny.ai/job/product-support-specialist-doktortakvimi-istanbul-w06phk1jvnn5'
type: 'job'
last_seen: '2026-09-14'
---

# Product Support Specialist at DoktorTakvimi

- **Company:** DoktorTakvimi
- **Location:** Istanbul, Turkey
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/doktortakvimi/31f8ce08-251b-4209-966a-0c7000b5f941

## Job description

As a Product Support Specialist, you will be a key point of contact between our Product, Tech, Customer Success and Sales teams. You will help teams understand and solve product-related questions and issues, while keeping our product knowledge up to date. This is a role where you will learn and grow into a product-focused position. We are looking for someone with some professional experience, strong communication skills and a genuine interest in how digital products work. You don’t need to know everything from day one — curiosity, ownership and the ability to learn quickly are what matter most.

What will you do?

- Follow and manage product-related tickets, ensuring issues are properly understood, followed up and resolved or escalated.
- Support Customer Success and Sales teams with product and technical questions.
- Follow the product closely and stay up to date with new features and changes.
- Take ownership of product-related topics when the relevant team member is unavailable, ensuring important follow-ups are not lost.
- Investigate recurring issues and identify opportunities for better documentation, training or product improvements.
- Translate customer and business needs into clear information for Product and Tech teams.
- Support product trainings and improve internal product knowledge.
- Work with global teams when needed on product-related topics and local feedback.

What are we looking for?

- Fluent English, both written and spoken, is a must.
- 1–2 years of professional experience, ideally in product support, customer support, technical support, operations, SaaS or a similar environment.
- Strong communication skills and the ability to explain technical or product topics clearly.
- Comfortable working with tickets, support tools and different stakeholders.
- Genuine interest in digital products and technology. You don’t need to be a developer, but you should not be afraid of technical topics.
- Strong problem-solving skills and the ability to investigate issues before escalating them.
- Ability to manage multiple topics and keep track of follow-ups.
- Proactive, self-motivated and independent working approach.
- Good analytical and organizational skills.
- A results-oriented mindset and a strong sense of ownership.

It would be a plus if you have

- Experience with a SaaS or digital product.
- Experience with tools such as Jira, Salesforce, Zendesk or similar platforms.
- Basic understanding of web applications or technical troubleshooting.
- Experience working with Product or Engineering teams..

## About DoktorTakvimi

## Company Overview
- **One-liner**: DoktorTakvimi is Turkey’s leading online healthcare appointment platform, connecting patients with over 181,000 medical professionals and serving 2 million patients monthly.
- **Entity Type**: Private (Subsidiary of DocPlanner Group)
- **Headquarters**: Istanbul, Turkey (Kartal)
- **Founded**: 2011
- **Founders**: Altay Tinar (Co-Founder of DocPlanner / Eniyihekim.com)

## Core Business
- **Primary industry**: Healthtech / Healthcare IT / Online Healthcare Services
- **Target customers**: B2C (patients seeking appointments), B2B (doctors, clinics, hospitals, and healthcare organizations)
- **Mission or purpose statement**: "Making the healthcare experience more human-centric" (Sağlık deneyimini daha insan odaklı hale getiriyoruz)

## Products & Services
- **DoktorTakvimi.com (Patient Platform)**: A free-to-use online portal where patients can search for doctors and specialists, read reviews from other patients, and book appointments. Serves over 2 million patients monthly with listings for 181,000+ medical professionals.
- **DoktorTakvimi Pro**: A SaaS platform for healthcare professionals and organizations that digitizes their practice, automates daily workflows, saves time, increases visibility, and builds patient loyalty.
- **Noa Notes**: An AI-powered virtual assistant that automatically summarizes patient consultations, allowing doctors to focus entirely on the patient rather than manual note-taking.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private subsidiary of DocPlanner Group)
- **Key Metric**: Estimated annual revenue of $14.7 million in 2025 [rocketreach.co](https://rocketreach.co/doktortakvimi-profile_b5e1f443f42e74a1)
- **Notable Investors/Partners**: DocPlanner Group (parent company, operating in 25 countries including Italy, Spain, Poland, Germany, Brazil, Mexico, Turkey, Czechia, Portugal, Colombia, Peru, Chile, and Argentina)
- **Growth Signals**: 18.4% year-over-year headcount growth (87 employees), 9.4% yearly traffic growth (4.9M monthly visits), global rank #11,994, active expansion with offices in Turkey and Poland [linkedin.com](https://tr.linkedin.com/company/doktortakvimi)

## Competitive Advantages
- **Market Leadership**: Turkey's #1 online healthcare appointment platform with a massive network of 181,000+ listed medical professionals.
- **Parent Company Backing**: Part of the DocPlanner Group, a global leader operating in 13+ countries with 60M+ monthly patients served, providing significant resources, technology, and cross-market expertise.
- **AI Innovation**: Early mover with Noa Notes, an AI consultation summarization tool that differentiates their Pro offering and reduces doctor administrative burden.
- **High Trust & Scale**: 2 million+ monthly patients and 2 million+ patient reviews create a strong network effect and data moat.

## Strategic Focus
- **AI Integration**: Deepening AI capabilities (Noa Notes) to automate clinical workflows and reduce doctor burnout.
- **International Expansion**: Leveraging the DocPlanner Group's presence in 13 countries to scale technology and best practices.
- **Platform Digitization**: Continuing to digitize the healthcare experience for both patients and providers, automating appointment booking, reminders, and practice management.
- **B2B Growth**: Expanding the DoktorTakvimi Pro and Noa Notes offerings to clinics and hospitals to drive recurring revenue.

## Why Work Here
- **Culture**: Described as a diverse, driven, and enthusiastic team with a "no BS" attitude. The company emphasizes a great working atmosphere and a flat, transparent culture [doktortakvimikariyer.com](https://www.doktortakvimikariyer.com/career).
- **Work Environment**: Hybrid/office-based with locations in Istanbul (HQ) and Warsaw, Poland. Teams include Sales, Customer Success, Marketing, Operations, People Experience, and Finance.
- **Employee Rating**: 4.5/5.0 on employer review platforms, with high marks for Work-Life Balance (4.5), Culture (4.5), and Career Development (4.5) [linkedin.com](https://tr.linkedin.com/company/doktortakvimi).
- **Notable Perks**: Opportunity to work at the intersection of healthcare and technology, impact millions of patients, and be part of a global group (DocPlanner). Active hiring for sales, AI, and customer success roles.
- **Engineering Culture**: Tech stack includes Salesforce, HubSpot, Zendesk, Google Data Studio, Hotjar, and various Adobe/Canva tools, indicating a modern, data-driven approach.

## Sources
1. [doktortakvimi.com](https://www.doktortakvimi.com/)
2. [doktortakvimikariyer.com](https://www.doktortakvimikariyer.com/career)
3. [linkedin.com](https://tr.linkedin.com/company/doktortakvimi)
4. [pro.doktortakvimi.com](https://pro.doktortakvimi.com/hakkimizda)
5. [rocketreach.co](https://rocketreach.co/doktortakvimi-profile_b5e1f443f42e74a1)

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