--- title: 'Product Support Specialist at Evismart' canonical: 'https://feeny.ai/job/product-support-specialist-evismart-bgc-a5260d755e84' type: 'job' last_seen: '2026-10-17' --- # Product Support Specialist at Evismart - **Company:** Evismart - **Location:** Bgc, Taguig, Philippines - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/evismart/jobs/4452927009 ## Job description Product Support Specialist EviSmart | Global Continuity Team • On-site • Full-Time • Night Shift We're looking for a Product Support Specialist who can help customers resolve software issues and keep their operations running. Our customers are dental labs and dentists around the world who rely on our software every day. When something isn't working, we need someone who can understand the problem, find a practical solution, and keep the customer informed. ## What You'll Do - Assist customers with software issues, questions, and troubleshooting. - Understand how our products work and how customers use them. - Find temporary workarounds when an immediate fix isn't available. - Manage support tickets and follow through until issues are resolved. - Work with Technical Support and Engineering teams on more complex issues. - Provide clear and timely updates to customers during incidents. - Identify recurring problems and help prevent them from happening again. - Help improve our support processes and knowledge resources. ## What We're Looking For - Experience in software product support, application support, or SaaS customer support. - Strong problem-solving skills and the ability to troubleshoot software issues. - Good written and verbal English communication skills. - Ability to explain technical problems in simple terms. - Familiarity with ticketing systems and basic technical troubleshooting. - Ability to prioritize issues and remain calm under pressure. - A proactive mindset and willingness to learn complex software products. You don't need to be a software developer. What matters is your ability to understand the product, solve customer problems, and take ownership until customers can continue working. ## About EviSmart EviSmart develops software that helps dental labs and dental professionals manage their digital workflows. You'll join our Global Continuity team, working alongside Product Support and Technical Support Specialists to help customers around the world keep their operations running. Interested? Apply now and join our team. ## About Evismart ## Company Overview - **One-liner**: EviSmart is an AI-powered platform that automates dental lab operations—from case intake and CAD design to quality control and delivery—helping labs scale efficiently. - **Entity Type**: Private (funding not disclosed) - **Headquarters**: Vancouver, British Columbia, Canada - **Founded**: 2007 (some sources list 2008) - **Founders**: Not publicly available ## Core Business - **Primary industry**: Dental technology / Healthcare IT - **Target customers**: B2B – dental labs, clinics, and dentists of all sizes (SMB to multi-site enterprises) - **Mission**: “Where dental work flows” – making dental care smarter, faster, and better by automating and connecting every step of the lab workflow. ## Products & Services - **[EviSmart Platform](https://www.evismart.com/what-we-do)**: Modular, AI-powered workflow automation covering intake (handwritten Rx → digital data), scan QC, file management, secure lab‑dentist messaging, integrated payments, and 3D print automation (smart nesting). - **[EviSmartQC](https://www.evismart.com)**: AI-based quality check module that catches errors before fabrication. - **[CAD Design Services](https://www.evismart.com/what-we-do)**: Outsourced CAD design to help labs scale production without adding headcount. - **[Lab Management Software](https://www.evismart.com)**: Front office and operations management (auto billing, real-time updates, LMS sync). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private) - **Key Metric**: Trusted by 92,000+ labs and dentists across 26 countries - **Notable Investors/Partners**: Not publicly listed - **Growth Signals**: Headcount of 39 employees with monthly growth of +11.6% (LinkedIn); 18 active job postings at time of search; global delivery hubs in Asia and North America enabling 24/7 operations. ## Competitive Advantages - **Full‑stack automation**: Covers the entire lab workflow from intake to delivery, eliminating manual handoffs and reducing rework. - **Modular design**: Labs can adopt only the solutions they need, scaling up as they grow. - **Global footprint**: 26‑country presence with multi‑lingual support and around‑the‑clock design/QA capabilities. - **AI‑first approach**: Automates the messiest parts of case intake and QC, turning free‑form data into structured digital files. ## Strategic Focus - **Expand capacity without hiring**: Helping labs increase throughput using AI automation and outsourced CAD design. - **Global market penetration**: Continuing to build delivery hubs and partner networks across Asia, North America, and beyond. - **Deepen integration**: Seamlessly connecting with existing lab scanners, 3D printers, and practice management systems. ## Why Work Here - **Culture**: “Big goals. Small team. Moving fast.” – employees are given real responsibility from day one, and the team values learning from failures together. - **Work Setup**: In‑office at Vancouver (HQ) and Taguig, Philippines; no remote‑first policy widely advertised. - **Notable perks**: Not detailed, but the fast‑paced, high‑impact environment appeals to those wanting to shape a growing global platform. - **Active technical roles**: Lead Front End Engineer, Data Architecture Engineer, Python Backend Engineer, Product Manager for AI Products – as listed on their careers page. ## Sources 1. [evismart.com](https://www.evismart.com) 2. [evismart.com/careers](https://www.evismart.com/careers) 3. [linkedin.com/company/evismartdental](https://ca.linkedin.com/company/evismartdental) 4. [evismart.com/what-we-do](https://www.evismart.com/what-we-do) 5. [builtin.com/company/evismart](https://builtin.com/company/evismart) ## Other roles at Evismart - [Product Support Specialist for SaaS Platform](https://feeny.ai/job/product-support-specialist-for-saas-platform-evismart-bgc-63kr250z2cgd) — Bgc, Manila, Philippines - [Manila - Head of Finance](https://feeny.ai/job/manila-head-of-finance-evismart-bgc-15hc4zngt0fr) — Bgc, Taguig - [Data Architect](https://feeny.ai/job/data-architect-evismart-taguig-3qkjx7ezdxkg) — Taguig - [Production Support & Incident Commander](https://feeny.ai/job/production-support-incident-commander-evismart-taguig-ty86k4cqtaa0) — Taguig - [AI/ML Engineer](https://feeny.ai/job/ai-ml-engineer-evismart-vancouver-atkgxqkdgks0) — Vancouver, Canada - [Clinical Account Manager](https://feeny.ai/job/clinical-account-manager-evismart-vancouver-f5p700269tx5) — Vancouver, Canada - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-evismart-vancouver-sv42xj36dzq5) — Vancouver, Canada - [Senior Product Manager, Command Centers](https://feeny.ai/job/senior-product-manager-command-centers-evismart-vancouver-hssz8rqqjcpn) — Vancouver, Canada - [Senior Network & IT Support Engineer](https://feeny.ai/job/senior-network-it-support-engineer-evismart-bgc-93snaxvsb641) — Bgc, Taguig - [Data Solutions Engineer](https://feeny.ai/job/data-solutions-engineer-evismart-vancouver-0z48ec0mpqtg) — Vancouver, Canada