---
title: 'Product Support Specialist at Finvari'
canonical: 'https://feeny.ai/job/product-support-specialist-finvari-seattle-g9h64wj07mcf'
type: 'job'
last_seen: '2026-10-27'
---

# Product Support Specialist at Finvari

- **Company:** Finvari
- **Location:** Seattle, WA
- **Compensation:** $70k–$90k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/finvari/af5a26ff-d7d0-41c0-8e13-ef0b8c55bac1

## Job description

Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry. We're a close-knit, experienced team with a track record of building and scaling successful software companies—some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed. About the Role: As a Product Support Specialist, you will be the front line of support for Finvari customers: troubleshooting issues, answering product questions, and ensuring customers have an excellent experience using our platform. You will work closely with Customer Success, Product, and Engineering to investigate problems, share customer insights, and help improve the systems that power Finvari. This is a growth opportunity for someone who is curious, analytical, and excited to develop deeper technical skills. Strong candidates are comfortable operating independently once given context—asking thoughtful questions, synthesizing information, and moving forward in ambiguous situations without waiting for detailed direction. This is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office.

Responsibilities: Customer Support & Troubleshooting

- Serve as the first point of contact for customer questions through email and chat
- Provide Tier 1 support for product usage, account questions, and technical issues
- Troubleshoot issues by testing workflows, analyzing data, and identifying reproducible steps
- Escalate complex technical issues while maintaining clear customer communication
- Develop deep product knowledge across payments workflows and construction use cases

Technical Investigation & Product Collaboration

- Investigate integration-related issues using documentation and structured testing
- Document customer pain points, bugs, and feature requests with clear technical context
- Partner with Product and Engineering to communicate trends and customer impact
- Support testing of new customer-facing features and workflows

Process Improvement & Documentation

- Identify recurring support patterns and recommend scalable solutions
- Improve internal and customer-facing documentation to reduce friction and improve clarity
- Support data quality and operational improvements across systems used by Customer Success and Sales
- Contribute to building efficient support processes as the team scales

Qualifications:

- Bachelor’s degree plus 2+ years of experience in customer support or a customer-facing role within SaaS, fintech, or a fast-paced startup
- Strong technical curiosity and problem-solving mindset
- Basic SQL knowledge or demonstrated ability to learn technical concepts quickly
- Analytical comfort working with data in Google Sheets or Excel
- Excellent written and verbal communication skills
- Strong organization skills and ability to manage multiple priorities
- Empathy and patience when working through customer challenges

Preferred Qualifications:

- Exposure to SSO, JSON, or integration troubleshooting
- Experience with tools such as Jira, Confluence, or HubSpot
- Familiarity with ERP systems or B2B software workflows
- Experience supporting payments or fintech products
- Spanish language fluency

The compensation range for this position is USD $70,000 to $90,000. Benefits include:

- 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
- Health Savings Account with a company contribution
- Flexible Spending Account Options: Health Care and Dependent Care
- Dental, Vision, and Life Insurance
- 11 paid company holidays plus generous Paid Time Off (PTO) policy
- Plus stock options so that you can participate in the company’s success!

At this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States.

Finvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

If you wish to communicate with us about any of our job postings, please contact recruiting@finvari.com

## About Finvari

## Company Overview
- **One-liner**: Finvari provides a corporate card and SaaS expense-management platform purpose-built for construction companies, automating manual expense reports and integrating directly with construction ERPs.
- **Entity Type**: Private (Startup)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2020
- **Founders**: Adam Mangone (CEO) and Paul (last name not publicly available)

## Core Business
- **Primary industry**: Construction Financial Technology (Fintech/SaaS)
- **Target customers**: B2B – Construction companies of all sizes (field employees to C-Suite)
- **Mission statement**: “Eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow.”

## Products & Services
- **Finvari Corporate Card & Expense Management Platform**: A purpose-built solution for construction companies that combines physical and virtual corporate cards with a SaaS expense management platform. It automates receipt capture, expense coding, and reconciliation, and integrates directly with leading construction ERPs. The platform is free to use, with no annual fees, monthly subscriptions, or per-user charges.
- **AP Invoice Automation**: An add-on module that automates invoice processing by extracting header and line-item details, routing invoices based on job data and approval rules, and syncing directly with the customer’s ERP.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: Total Funding – Not publicly available (the company is a fast-growing startup, but funding details are not disclosed)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Serving contractors in 46 states; 53 total employees (as of 2025); actively hiring for multiple roles (Software Engineer, Account Manager, Compliance Manager, Director of Product); described as a “fast-growing SaaS startup” on its careers page.

## Competitive Advantages
- **Purpose-built for construction**: Unlike general expense management tools (e.g., Brex, Ramp), Finvari is built specifically for construction workflows, ERPs, and teams.
- **ERP-native integrations**: Seamless, real-time integration with all leading construction ERPs, a key pain point for the industry.
- **Free platform**: The core platform has zero platform fees, no annual fees, no monthly subscriptions, and no per-user charges, lowering the barrier to adoption.
- **Field-friendly mobile workflows**: Designed for construction employees on job sites, with features like pump-only fuel permissions, instant receipt capture via mobile app, and chat-based expense fixing.

## Strategic Focus
- **Deepen construction specialization**: Continue building features and integrations specifically for the construction industry.
- **Expand AP automation**: Grow the newly launched AP Invoice Automation module to capture more of the construction finance workflow.
- **Scale the team**: Actively hiring across engineering, account management, and compliance to support growth.
- **Geographic expansion**: Already serving 46 states, with a goal to reach nationwide coverage.

## Why Work Here
- **Culture**: Described as a “close-knit, experienced team” with a “collaborative, autonomous, and customer-obsessed culture.” Values include “Build Together,” “Move With Purpose,” and “Stay Grounded in our Customers.”
- **Work model**: Hybrid – employees meet in-person one day a week at the Seattle office for collaboration, All Hands, and team lunch. The rest of the week is flexible remote work.
- **Engineering culture**: Prioritizes “deep work and light processes.” Engineers are given autonomy and clear context to make smart decisions. Creative thinking is welcomed, and opportunities for growth follow demonstrated strengths.
- **Benefits**: Comprehensive benefits package (details not specified on careers page).
- **Impact**: Employees report that customers describe Finvari as “one of the most meaningful improvements they’ve made to their business,” providing a strong sense of purpose.

## Sources
1. [finvari.com](https://finvari.com/)
2. [finvari.com/careers](https://finvari.com/careers)
3. [builtin.com](https://builtin.com/company/finvari)
4. [finvari.com/about](https://finvari.com/about)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/finvari)

## Other roles at Finvari

- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-finvari-seattle-ghmnzj2x249j) — Seattle, WA
- [Product UX Designer](https://feeny.ai/job/product-ux-designer-finvari-seattle-683eawnbe9kb) — Seattle, WA
- [Backend / Server Engineer (Senior or Staff)](https://feeny.ai/job/backend-server-engineer-senior-or-staff-finvari-seattle-k8d1f88e1fgv) — Seattle, WA
- [Senior Product Manager, Accounting](https://feeny.ai/job/senior-product-manager-accounting-finvari-seattle-9n2kwah25wq5) — Seattle, WA
- [Senior B2B Product Manager](https://feeny.ai/job/senior-b2b-product-manager-finvari-seattle-g3jcmhjqw3nq) — Seattle, WA
- [Frontend / Full-Stack Engineer (Senior or Staff)](https://feeny.ai/job/frontend-full-stack-engineer-senior-or-staff-finvari-seattle-g9rnat917ykh) — Seattle, WA
- [React-Native Engineer (Senior or Staff)](https://feeny.ai/job/react-native-engineer-senior-or-staff-finvari-seattle-z4nxr66gqkgk) — Seattle, WA
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-notion-hyderabad-h9n9ev8bb57m) — Hyderabad, India
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-surveymonkey-ottawa-1wmb20pwfhpm) — Ottawa, Canada
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-surveymonkey-ottawa-rafgsb6yd3r1) — Ottawa, Canada