---
title: 'Product Support Specialist for SaaS Platform at Evismart'
canonical: 'https://feeny.ai/job/product-support-specialist-for-saas-platform-evismart-bgc-63kr250z2cgd'
type: 'job'
last_seen: '2026-10-17'
---

# Product Support Specialist for SaaS Platform at Evismart

- **Company:** Evismart
- **Location:** Bgc, Manila, Philippines
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/evismart/jobs/4455186009

## Job description

Can you keep customers moving when the product doesn’t?

We’re looking for a Product Support Specialist who can do more than answer questions. You’ll need to understand the product, troubleshoot problems, find workarounds fast, and keep customers informed when things go wrong.

With AI handling the straightforward questions, you’ll take on the challenges that require human judgment, resourcefulness, and ownership. When an issue needs deeper technical expertise, you’ll work with our Technical Support Specialists to get to the bottom of it.

Think you can solve problems before they become disruptions?

## About Evismart

## Company Overview
- **One-liner**: EviSmart is an AI-powered platform that automates dental lab operations—from case intake and CAD design to quality control and delivery—helping labs scale efficiently.
- **Entity Type**: Private (funding not disclosed)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2007 (some sources list 2008)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Dental technology / Healthcare IT
- **Target customers**: B2B – dental labs, clinics, and dentists of all sizes (SMB to multi-site enterprises)
- **Mission**: “Where dental work flows” – making dental care smarter, faster, and better by automating and connecting every step of the lab workflow.

## Products & Services
- **[EviSmart Platform](https://www.evismart.com/what-we-do)**: Modular, AI-powered workflow automation covering intake (handwritten Rx → digital data), scan QC, file management, secure lab‑dentist messaging, integrated payments, and 3D print automation (smart nesting).
- **[EviSmartQC](https://www.evismart.com)**: AI-based quality check module that catches errors before fabrication.
- **[CAD Design Services](https://www.evismart.com/what-we-do)**: Outsourced CAD design to help labs scale production without adding headcount.
- **[Lab Management Software](https://www.evismart.com)**: Front office and operations management (auto billing, real-time updates, LMS sync).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Trusted by 92,000+ labs and dentists across 26 countries
- **Notable Investors/Partners**: Not publicly listed
- **Growth Signals**: Headcount of 39 employees with monthly growth of +11.6% (LinkedIn); 18 active job postings at time of search; global delivery hubs in Asia and North America enabling 24/7 operations.

## Competitive Advantages
- **Full‑stack automation**: Covers the entire lab workflow from intake to delivery, eliminating manual handoffs and reducing rework.
- **Modular design**: Labs can adopt only the solutions they need, scaling up as they grow.
- **Global footprint**: 26‑country presence with multi‑lingual support and around‑the‑clock design/QA capabilities.
- **AI‑first approach**: Automates the messiest parts of case intake and QC, turning free‑form data into structured digital files.

## Strategic Focus
- **Expand capacity without hiring**: Helping labs increase throughput using AI automation and outsourced CAD design.
- **Global market penetration**: Continuing to build delivery hubs and partner networks across Asia, North America, and beyond.
- **Deepen integration**: Seamlessly connecting with existing lab scanners, 3D printers, and practice management systems.

## Why Work Here
- **Culture**: “Big goals. Small team. Moving fast.” – employees are given real responsibility from day one, and the team values learning from failures together.
- **Work Setup**: In‑office at Vancouver (HQ) and Taguig, Philippines; no remote‑first policy widely advertised.
- **Notable perks**: Not detailed, but the fast‑paced, high‑impact environment appeals to those wanting to shape a growing global platform.
- **Active technical roles**: Lead Front End Engineer, Data Architecture Engineer, Python Backend Engineer, Product Manager for AI Products – as listed on their careers page.

## Sources
1. [evismart.com](https://www.evismart.com)
2. [evismart.com/careers](https://www.evismart.com/careers)
3. [linkedin.com/company/evismartdental](https://ca.linkedin.com/company/evismartdental)
4. [evismart.com/what-we-do](https://www.evismart.com/what-we-do)
5. [builtin.com/company/evismart](https://builtin.com/company/evismart)

## Other roles at Evismart

- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-evismart-bgc-a5260d755e84) — Bgc, Taguig, Philippines
- [Manila - Head of Finance](https://feeny.ai/job/manila-head-of-finance-evismart-bgc-15hc4zngt0fr) — Bgc, Taguig
- [Data Architect](https://feeny.ai/job/data-architect-evismart-taguig-3qkjx7ezdxkg) — Taguig
- [Production Support & Incident Commander](https://feeny.ai/job/production-support-incident-commander-evismart-taguig-ty86k4cqtaa0) — Taguig
- [AI/ML Engineer](https://feeny.ai/job/ai-ml-engineer-evismart-vancouver-atkgxqkdgks0) — Vancouver, Canada
- [Clinical Account Manager](https://feeny.ai/job/clinical-account-manager-evismart-vancouver-f5p700269tx5) — Vancouver, Canada
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-evismart-vancouver-sv42xj36dzq5) — Vancouver, Canada
- [Senior Product Manager, Command Centers](https://feeny.ai/job/senior-product-manager-command-centers-evismart-vancouver-hssz8rqqjcpn) — Vancouver, Canada
- [Senior Network & IT Support Engineer](https://feeny.ai/job/senior-network-it-support-engineer-evismart-bgc-93snaxvsb641) — Bgc, Taguig
- [Data Solutions Engineer](https://feeny.ai/job/data-solutions-engineer-evismart-vancouver-0z48ec0mpqtg) — Vancouver, Canada