---
title: 'Product Support Specialist at Fyxer'
canonical: 'https://feeny.ai/job/product-support-specialist-fyxer-austin-ab4b6fg4p5db'
type: 'job'
last_seen: '2026-09-09'
---

# Product Support Specialist at Fyxer

- **Company:** Fyxer
- **Location:** Austin, TX
- **Compensation:** $75k–$85k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/fyxer/223dccda-1c4f-47b4-8288-f7da60c89f8d

## Job description

This might just be the best support job in the world.

## ABOUT FYXER

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

## WHAT YOU’LL BE DOING

- Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
- Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
- Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
- Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
- Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

What Success Looks Like

- You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
- You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading
- You consistently resolve complex technical issues with confidence and speed
- You proactively refine key support processes
- You're a trusted cross-functional partner who people actively seek out
- You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters

## What You Bring

- 5+ years in customer or technical support, within a B2B SaaS environment
- Strong written and verbal communication skills
- Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
- Curious, coachable, and driven to exceed goals
- Startup-ready: adaptable, fast-moving, and hands-on
- Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
- A genuine opinion and interest in AI and the future of work

Salary and other bits:

- Salary: $75,000 + $85,000 Equity
- This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.
- Private medical, pension and lunch provided everyday

The Hiring Process

1. Submit your CV (no need for a cover letter)
2. We’ll review it
3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
4. Customer case study with a panel (45 minutes)
5. Meet more of the team (30 minutes)

## THE FYXER REALITY: WHY WE WIN

- The Trajectory: We grew from $1M to $30M ARR with a team of just 32.
- The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.
- The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
- Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

## About Fyxer

## Company Overview
- **One-liner**: Fyxer provides an AI-powered email and meeting assistant that automates inbox management, drafts replies in the user’s voice, and takes meeting notes.
- **Entity Type**: Private (Series B, $45.5M total funding)
- **Headquarters**: London, England (with offices in New York and Austin)
- **Founded**: Not publicly available (precursor executive-assistant business launched in 2016)
- **Founders**: Richard Hollingsworth (CEO & Co-founder), Archie Hollingsworth (Co-founder), Matt Ffrench (CTO & Co-founder)

## Core Business
- **Primary industry/industries**: AI-powered productivity software, email automation, meeting intelligence
- **Target customers**: B2B – salespeople, recruiters, real estate agents, and other external-facing professionals; also consultants and recruiters
- **Mission or purpose**: “Turn email into your competitive edge” – bringing the power of the world’s best executive assistants to every hard-working person

## Products & Services
- **[Fyxer Inbox Organizer]**: SaaS that automatically categorizes and prioritizes emails, highlights urgent items, and helps users shift to proactive work.
- **[Fyxer Draft Writer]**: SaaS that generates email replies in the user’s tone, based on past conversations and business context; users can review and send.
- **[Fyxer Meeting Companion]**: SaaS that joins calls, takes crisp notes, reads important documents, and surfaces relevant context from the entire business.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $45.5M total funding raised (Series B)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**:
  - 81% of users save more than 1 hour per day; 71% feel less stressed; 64% shift to proactive work
  - 90% employee adoption rate (vs. 10% for a leading competitor)
  - 5x more content actually sent compared to a leading competitor
  - Headcount ~51-200 employees with 21 open roles (June 2026)
  - Operates in London, New York, and Austin

## Competitive Advantages
- Trained on 500,000+ hours of executive assistant best practices, giving the AI a deep understanding of tone and prioritization
- Custom AI models fine-tuned by a human data team that works 24/7 and ingests 16 million data points from real EA tasks
- Works inside existing email (no new tool switching) – low friction, high adoption
- High retention: 9 out of 10 professionals still use Fyxer after three months

## Strategic Focus
- Scaling the product and team to reach more external-facing professionals (sales, recruiting, real estate)
- Deepening AI capabilities to handle more complex email workflows and meeting intelligence
- Expanding U.S. presence (New York, Austin) while maintaining London HQ

## Why Work Here
- **Culture**: “Small, high-ownership team environment focused on exceptional performance” – a fast-paced AI startup where individual impact is high
- **Remote/Hybrid**: Hybrid roles in London, New York, and Austin; remote positions available (9 remote roles listed)
- **Notable Perks**: Equity offered, competitive base salaries (e.g., $100K–$130K for engineering roles), and a focus on reducing admin overload for users
- **Engineering Culture**: Emphasis on building custom AI models, real-time feedback loops, and a human-in-the-loop approach to data quality
- **Visa Sponsorship**: No H-1B petition history found, so likely not sponsoring work visas currently

## Sources
1. [fyxer.com](https://www.fyxer.com/)
2. [fyxer.com/about-fyxer](https://www.fyxer.com/about-fyxer)
3. [jobs.ashbyhq.com/fyxer](https://jobs.ashbyhq.com/fyxer)
4. [fastaijobs.com/companies/fyxer](https://www.fastaijobs.com/companies/fyxer)
5. [scoutify.com/companies/fyxer](https://scoutify.com/companies/fyxer/)

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