---
title: 'Product Support Specialist at Fyxer'
canonical: 'https://feeny.ai/job/product-support-specialist-fyxer-chicago-f9qvv3qc83c8'
type: 'job'
last_seen: '2026-09-16'
---

# Product Support Specialist at Fyxer

- **Company:** Fyxer
- **Location:** Chicago, IL
- **Compensation:** £75k–£85k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/fyxer/b9174977-5dc6-4716-bf0b-1ebcf6c7e07c

## Job description

This might just be the best support job in the world.

## About Fyxer

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

## What You’ll Be Doing

- Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
- Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
- Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
- Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
- Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

What Success Looks Like

- You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
- You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading
- You consistently resolve complex technical issues with confidence and speed
- You proactively refine key support processes
- You think in systems: “how do we make the next ticket easier?”
- You're a trusted cross-functional partner who people actively seek out
- You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters

## What You Bring

- 5+ years in product or technical support within a B2B SaaS environment
- Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
- Currently using AI in your workflow, you know it's usefulness and limits
- Still keep a human-in-the-loop mindset for customer-facing or escalation-critical work
- Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
- Curious, coachable, and driven to exceed goals
- Startup-ready: adaptable, fast-moving, and hands-on
- A genuine opinion and interest in AI and the future of work

Salary and other bits:

- Salary: $75,000 + $85,000 Equity
- This will be a fully remote role to begin with as we build out our tea, but you must be based in Chicago to be considered for this role.
- Private medical, pension and lunch provided everyday

The Hiring Process

- Submit your CV (no need for a cover letter)
- We’ll review it
- An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
- Customer case study with a panel (45 minutes)
- Meet more of the team (30 minutes)

The Fyxer Reality: Why We Win

- The Trajectory: We grew from $1M to $30M ARR with a team of just 32.
- The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.
- The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
- Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

## About Fyxer

## Company Overview
- **One-liner**: Fyxer provides an AI-powered email and meeting assistant that automates inbox management, drafts replies in the user’s voice, and takes meeting notes.
- **Entity Type**: Private (Series B, $45.5M total funding)
- **Headquarters**: London, England (with offices in New York and Austin)
- **Founded**: Not publicly available (precursor executive-assistant business launched in 2016)
- **Founders**: Richard Hollingsworth (CEO & Co-founder), Archie Hollingsworth (Co-founder), Matt Ffrench (CTO & Co-founder)

## Core Business
- **Primary industry/industries**: AI-powered productivity software, email automation, meeting intelligence
- **Target customers**: B2B – salespeople, recruiters, real estate agents, and other external-facing professionals; also consultants and recruiters
- **Mission or purpose**: “Turn email into your competitive edge” – bringing the power of the world’s best executive assistants to every hard-working person

## Products & Services
- **[Fyxer Inbox Organizer]**: SaaS that automatically categorizes and prioritizes emails, highlights urgent items, and helps users shift to proactive work.
- **[Fyxer Draft Writer]**: SaaS that generates email replies in the user’s tone, based on past conversations and business context; users can review and send.
- **[Fyxer Meeting Companion]**: SaaS that joins calls, takes crisp notes, reads important documents, and surfaces relevant context from the entire business.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $45.5M total funding raised (Series B)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**:
  - 81% of users save more than 1 hour per day; 71% feel less stressed; 64% shift to proactive work
  - 90% employee adoption rate (vs. 10% for a leading competitor)
  - 5x more content actually sent compared to a leading competitor
  - Headcount ~51-200 employees with 21 open roles (June 2026)
  - Operates in London, New York, and Austin

## Competitive Advantages
- Trained on 500,000+ hours of executive assistant best practices, giving the AI a deep understanding of tone and prioritization
- Custom AI models fine-tuned by a human data team that works 24/7 and ingests 16 million data points from real EA tasks
- Works inside existing email (no new tool switching) – low friction, high adoption
- High retention: 9 out of 10 professionals still use Fyxer after three months

## Strategic Focus
- Scaling the product and team to reach more external-facing professionals (sales, recruiting, real estate)
- Deepening AI capabilities to handle more complex email workflows and meeting intelligence
- Expanding U.S. presence (New York, Austin) while maintaining London HQ

## Why Work Here
- **Culture**: “Small, high-ownership team environment focused on exceptional performance” – a fast-paced AI startup where individual impact is high
- **Remote/Hybrid**: Hybrid roles in London, New York, and Austin; remote positions available (9 remote roles listed)
- **Notable Perks**: Equity offered, competitive base salaries (e.g., $100K–$130K for engineering roles), and a focus on reducing admin overload for users
- **Engineering Culture**: Emphasis on building custom AI models, real-time feedback loops, and a human-in-the-loop approach to data quality
- **Visa Sponsorship**: No H-1B petition history found, so likely not sponsoring work visas currently

## Sources
1. [fyxer.com](https://www.fyxer.com/)
2. [fyxer.com/about-fyxer](https://www.fyxer.com/about-fyxer)
3. [jobs.ashbyhq.com/fyxer](https://jobs.ashbyhq.com/fyxer)
4. [fastaijobs.com/companies/fyxer](https://www.fastaijobs.com/companies/fyxer)
5. [scoutify.com/companies/fyxer](https://scoutify.com/companies/fyxer/)

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