---
title: 'Product Support Specialist at Jitter'
canonical: 'https://feeny.ai/job/product-support-specialist-jitter-paris-1fyq1fkz10bx'
type: 'job'
last_seen: '2026-10-15'
---

# Product Support Specialist at Jitter

- **Company:** Jitter
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/jitter-video/98eecf85-2a2a-424f-bb89-212020233063

## Job description

Summary 👩‍💻 Be the cornerstone of our pioneering support team focused on delivering a best-in-class customer experience, helping our users create their best work with Jitter. 💰 55-70k€ + Stock options / BSPCE – we can go higher for exceptional candidates 📍 Based in Paris (in-person) – we are open to remote in Europe or relocation packages for exceptional candidates 🇬🇧 We’re an international team and work in English

💫 Who we are [Jitter](https://jitter.video/) is a fast, simple, and collaborative motion design tool on the web. We help creative teams create on-brand videos, social media, apps, and websites at scale — and collaborate easily with teammates, clients, and stakeholders. Jitter serves more than 100k users monthly, the community awarded us a [Design tool of the Year](https://www.producthunt.com/products/jitter) award on Product Hunt, and our [Figma plugin](https://www.figma.com/community/plugin/961270034818256057) has more than 500k installs. We’re a small, ambitious team from Apple, GoPro, Google, Pitch, Slack and YC and scaling to empower more designers with the modern animation tool they’ve been dreaming of.

✨ Our mission. Make motion design accessible to all designers. 🔭 Our ambition. Become the leading platform to create animated content.

More about us at 👉 [Work at Jitter](https://www.notion.so/Work-at-Jitter-62916057792e4815bc7ff3d89c242f80?pvs=21)

🎯 Your mission As a pioneering Product Support Specialist, your mission is to help people. Specifically, to help Jitter users of all levels get the most out of our product and realize their creative vision. A high degree of personal care and curiosity towards our users’ needs is core to what we do, and we work with AI tools to extend the coverage of our lean team. You will:

- Become a Jitter expert, mastering its features, use cases, and workflows.
- Be a passionate advocate for customer pain points, bugs, and feature requests, working closely with design and engineering to refine and shape the product.
- Contribute to scaling our support operations to deliver a frictionless support experience for our growing user base.
- Develop and iterate help resources to help users learn about Jitter and get the most out of it.
- Provide coaching, guidance, and mentorship to future support team members.

💥 Impact and opportunities

- You’ll be the voice of our customers and turn their feedback into product improvements.
- You’ll build the foundation of our support and education systems, and be fully hands-on iterating our tooling, processes, and content.
- Your content will help thousands of users monthly learn Jitter autonomously.
- You’ll grow with the company and potentially evolve into leadership roles in support, success, product, or marketing.

💪 What we’re looking for

- 3+ years of experience in Product Support, Customer Experience, or a similar SaaS role, ideally supporting creative software or technology products in the design space.
- Proven track record of contributing to scaling support operations, including leveraging or configuring automated tools and workflows to solve problems at scale.
- Impeccable written and verbal communication skills (native-level English) and a confident ability to engage customers at all levels with empathy and clarity.
- Experience with technical troubleshooting and issue diagnosis. You have a solid picture of how web applications work and can extrapolate information across logs, screenshots, and reports to clarify and articulate issues.
- Familiarity with modern service platforms and related tools (e.g. Intercom, Zendesk, Stripe).

Bonus points if you:

- Have worked with AI solutions to complement and scale human-led support.
- Have professional experience in design, video, or animation (or a strong personal interest).
- Understand creative workflows and the design community.
- Are active on Discord or familiar with creative online communities.

🙌 Work environment and culture We are building a stellar team of humble, inspiring, creative smart folks who enjoy building world-class products, learning, and growing together. Here are some soft skills we’re excited about:

✨ Excellence. You love building great products and you deeply care about the quality of your work. You always go the extra mile.

⚡ Energy. You are clear and engaging. You are excited to ship, and pass that energy to the team. You love to come up with creative solutions.

🤝 Team play. You are a team player who loves to co-create. You love to be inspired, and inspire others to help them grow.

🧭 Ownership. You are a self-starter who gets things done. You focus on the most impactful initiatives with an entrepreneurial spirit.

Diversity and inclusion are core to our culture. If you are a member of an underrepresented group in tech, we strongly encourage you to apply.

🔖 Perks and benefits We offer best-in-class benefits:

- Competitive salary and equity
- Employee-friendly equity terms (extended exercise period)
- Work the way you want
- Latest productivity software
- Team events & offsites
- Laptop of your choice, display and accessories for your office space
- Health insurance for you and your family
- Five weeks of paid vacation
- Parental leave

## About Jitter

## Company Overview
- **One-liner**: Jitter is a web-based collaborative motion design tool that enables designers and teams to create professional animations quickly and at scale, with AI-powered features.
- **Entity Type**: Private (Pre-Seed stage, raised $150K from Y Combinator and five other investors)
- **Headquarters**: Paris, France
- **Founded**: 2022
- **Founders**: Etienne Albert (Co‑Founder & CTO), Mathieu Boulet (Founding Designer)

## Core Business
- **Primary industry**: Motion Design Software / SaaS
- **Target customers**: B2B – designers, creative teams, marketers, product teams (SMB to enterprise)
- **Mission or purpose**: “Make motion design accessible to all designers. Become the leading platform to create animated content.” (source: [notion.site](https://jitter.notion.site/Work-at-Jitter-62916057792e4815bc7ff3d89c242f80))

## Products & Services
- **[Jitter Web App]**: A fully web‑based motion design tool with an infinite canvas, real‑time collaboration, and AI agents that generate animations from text prompts. Key features include animated components, batch export (video, GIF, Lottie), Magic Import (AI‑powered variations), auto‑resize/translate, pen tool & morphing, 1500+ fonts, blend modes, blur, audio/video support, and custom AI effects.
- **[Jitter Figma Plugin]**: The largest standalone animation tool on the Figma Community with over 350,000 installs, allowing seamless import/export between Figma and Jitter.
- **[Template Library]**: 400+ free templates created by Jitter, award‑winning studios, and top designers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: **Total Funding** – $150,000 (Pre‑Seed round led by Y Combinator on 2020‑03‑16, with 5 investors)
- **Notable Investors/Partners**: Y Combinator (lead), Carmen Alfonso Rico, Noé Gersanois, Jérome Joaug, Anja Breitschwerdt, Kelly Floch (angel investors per LinkedIn)
- **Growth Signals**:
  - 21 employees (+37.5% YoY) – [linkedin.com](https://www.linkedin.com/company/jittervideo)
  - 22,407 LinkedIn followers (+61.4% yearly)
  - 1.3M monthly website visits with 15.1 pages per visit – [linkedin.com](https://www.linkedin.com/company/jittervideo)
  - >100k monthly users, Product Hunt “Design tool of the Year” award – [notion.site](https://jitter.notion.site/Work-at-Jitter-62916057792e4815bc7ff3d89c242f80)
  - Growth driven entirely by word‑of‑mouth and community love.

## Competitive Advantages
- **Figma‑like collaboration for motion**: Real‑time teamwork, in‑context comments, and a shared workspace that streamline feedback and approvals.
- **AI‑native workflow**: Generate animations with prompts, create infinite variations with one click, auto‑resize/translate, and Magic Import – reducing repetitive manual work.
- **Scale‑focused features**: Batch export (hundreds of assets at once), animated components, and a component‑based system that lets teams maintain brand consistency.
- **Strong ecosystem**: Deep Figma integration (350k+ plugin installs), 400+ templates, and a growing community of designers who contribute and remix.
- **Speed & simplicity**: Weekly releases, intuitive UI, and a “complex things feel simple” ethos.

## Strategic Focus
- **AI expansion**: Continue building AI agents, custom effects, and automation to let designers focus on creativity while AI handles repetitive tasks.
- **Scale the platform**: Move from single animations to production‑ready systems that support large‑scale output (enterprise/team plans).
- **Market leadership**: Became a leading design tool already; ambition is to be the “leading platform to create animated content.”
- **Team growth**: Growing headcount (currently 21) while maintaining a strong remote culture with a Paris hub.

## Why Work Here
- **Culture**: Remote‑first company with a hub in Paris, strong written communication, quarterly team offsites (2 in Paris, 2 abroad), and a “makers” mindset.
- **Work style**: Weekly releases, fast iteration, ambitious parallel projects, and a focus on quality and simplicity.
- **Perks**:
  - Competitive salary and equity with extended exercise period
  - Health insurance for you and family
  - Five weeks paid vacation + parental leave
  - Laptop + display + accessories of your choice
  - Latest productivity software
- **Engineering/Design culture**: Humble, inspiring, creative smart folks; ship fast; deep respect for each other; emphasis on excellence, energy, team play, and ownership.
- **Open roles**: Software Designer, Head of People (as of writing). Encourages applications from underrepresented groups in tech.

## Sources
1. [jitter.video](https://jitter.video/) – Product features, AI, templates, and team messaging
2. [linkedin.com](https://www.linkedin.com/company/jittervideo) – Company details, financials, headcount, web traffic, investor list
3. [notion.site](https://jitter.notion.site/Work-at-Jitter-62916057792e4815bc7ff3d89c242f80) – Mission, culture, benefits, hiring philosophy, open positions
4. [ashbyhq.com](https://jobs.ashbyhq.com/jitter-video/4f904f7e-3d18-4377-9a9b-6633e4046f1b) – Job posting for Software Designer
5. [github.com](https://github.com/jitter-video) – Company GitHub presence

## Other roles at Jitter

- [Founding Account Executive](https://feeny.ai/job/founding-account-executive-jitter-paris-ndjsqpay0fhr) — Paris, France
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-evismart-bgc-a5260d755e84) — Bgc, Taguig, Philippines
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-win-home-inspection-noida-6795vj12b1sy) — Noida, India
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-pigment-london-67xy1s8zz5c7) — London, United Kingdom
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-fyxer-chicago-f9qvv3qc83c8) — Chicago, IL
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-doktortakvimi-istanbul-w06phk1jvnn5) — Istanbul, Turkey
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-stripe-chicago-c3vqjh5wmk4b) — Chicago, IL
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-jobber-edmonton-2hn21fy18z9h) — Edmonton, Canada
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-vitalize-us-east-coast-jap6785f17xn) — US East Coast
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-rightway-remote-5nhbd2a38k2m)