---
title: 'Product Support Specialist, New Innovations at QGenda'
canonical: 'https://feeny.ai/job/product-support-specialist-new-innovations-qgenda-uniontown-105jy7wv8v90'
type: 'job'
last_seen: '2026-09-07'
---

# Product Support Specialist, New Innovations at QGenda

- **Company:** QGenda
- **Location:** Uniontown, OH
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/qgenda/jobs/5395671008

## Job description

## Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on [Instagram](https://www.instagram.com/qgendalife/) or [LinkedIn](https://www.linkedin.com/company/qgenda/).

## About Your Role

At QGenda, we enable healthcare providers to focus on what's most important, patient care! Serving more than 650,000 providers in over 4,000 healthcare organizations, we help our customers to make strategic workforce decisions and better manage healthcare provider capacity.

We are seeking individuals to become New Innovations platform experts. Team members who are self-starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline.

## How You’ll Make an Impact

You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. As a Support Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.

- Both training and supporting the software suite.
- Phone and in-person customer trainings.
- Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences.
- Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally.
- Work with end users for software support, including troubleshooting, problem analysis, and providing solutions.
- Training experience which includes designing, producing, and presenting training material to both small and large audiences.
- Comfortable and confident with public speaking to large audiences up to 150 people.
- Ability to interact effectively with all levels of an organization both internally and externally.
- Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials.
- Demonstrate initiative, resourcefulness, and creativity in problem-solving.
- Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction.

## Who You Are

- Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude.
- Proactive self-directed attitude with effective time management skills.
- Proven ability to adapt communication style toward different audiences.
- Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.
- Consistent supportive teamwork habits.
- Quick learner who can adapt to a highly interactive environment.
- Strong communication skills both over the phone and in person.
- Must be available for occasional national and international travel.

## Experience You Bring

- 1+ years within Education, Customer Service, Account Management and/or Sales setting.
- Proactive self-directed attitude with effective time management skills.
- Proven ability to adapt communication style toward different audiences.
- Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.
- Strong communication skills both over the phone and in person.

Not Required, but Nice to Have

- Bilingual, verbal and written.
- Medical Education industry background with knowledge of ACGME, GME, and UME.
- Experience using New Innovations or similar clinical/residency management systems.
- Experience with software coding/programming and/or high degree of tech interest.

Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement
- 401(k) with company match
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

## About QGenda

## Company Overview
- **One-liner**: QGenda provides a unified, AI-powered workforce management platform purpose-built for the healthcare industry.
- **Entity Type**: Private (bootstrapped/self-funded; no disclosed venture capital funding)
- **Headquarters**: Atlanta, Georgia, USA
- **Founded**: 2006
- **Founders**: Greg Benoit

## Core Business
- **Primary industry/industries**: Healthcare workforce management software.
- **Target customers**: B2B – physician groups, hospitals, academic medical centers, and enterprise health systems (over 4,500 organizations).
- **Mission or purpose statement**: “Take care of the people who take care of your patients.”

## Products & Services
- **QGenda Credentialing**: Automates provider credentialing to shorten turnaround times and accelerate time to revenue.
- **QGenda Advanced Scheduling for Providers**: Rule-based, automated scheduling for physicians.
- **QGenda Advanced Scheduling for Nurse & Staff**: AI-driven scheduling to reduce premium labor costs and improve retention.
- **QGenda On-Call Management**: Centralizes on-call schedules across the enterprise for accurate visibility.
- **QGenda Time & Attendance**: Automates time capture, approval, and complex pay calculations, integrating with scheduling.
- **QGenda Clinical Capacity Management**: Manages exam room utilization to increase throughput and control real estate costs.
- **QGenda Insights**: Workforce analytics layer providing data visualizations for workforce and space planning.
- **QGenda AI**: AI chat assistant for schedule changes, predictive staffing, and natural-language reporting.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private, no disclosed funding rounds).
- **Key Metric**: Over 4,500 customers; the platform serves more than 850,000 physicians, nurses, and staff.
- **Notable Investors/Partners**: Not disclosed (no institutional investors identified in public sources).
- **Growth Signals**: 
  - Headcount of 800+ employees across the US (as of recent careers page).
  - Recognized multiple years on Deloitte Fast 500™, Georgia Fast 40, Atlanta Journal-Constitution Top Workplace.
  - CEO Greg Benoit named 2018 EY Entrepreneur of the Year.

## Competitive Advantages
- **Healthcare-only focus**: Built from the ground up for healthcare, not adapted from generic workforce management.
- **Unified platform**: Bridges HRIS and EHR systems, providing a single source of truth for workforce data across credentialing, scheduling, on-call, time & attendance, and capacity management.
- **AI-native**: Embedded AI for predictive scheduling, real-time shift swaps, and natural-language analytics.
- **Scalability**: Serves large enterprise health systems and academic medical centers with end-to-end presence at 100+ sites.

## Strategic Focus
- Deepen AI capabilities to further reduce administrative burden and optimize labor spend.
- Expand platform adoption by continuing to unify credentialing, scheduling, time tracking, and analytics into a single workflow.
- Grow customer base beyond the current 4,500 organizations, particularly in larger health systems.

## Why Work Here
- **Culture**: Ranked as a Top Workplace in Atlanta; described as “customer obsessed, community dedicated, collaborative, and quick.”
- **Work model**: Hybrid (Atlanta and Ohio offices) or remote depending on position.
- **Benefits**: Fully company-paid medical, dental, and vision insurance; generous PTO; paid parental leave; 401(k) with match; cell phone stipend; Costco membership; professional development (leadership programs, tuition reimbursement via Western Governors University).
- **Engineering culture**: Building mission-critical software for healthcare; emphasis on innovation and impact.

## Sources
1. [qgenda.com](https://www.qgenda.com/)
2. [qgenda.com/careers](https://www.qgenda.com/careers/)
3. [qgenda.com/our-story-and-leadership](https://www.qgenda.com/our-story-and-leadership/)
4. [job-boards.greenhouse.io/qgenda](https://job-boards.greenhouse.io/qgenda)
5. [linkedin.com/company/qgenda](https://www.linkedin.com/company/qgenda)

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