---
title: 'Product Support Specialist at Oktopost'
canonical: 'https://feeny.ai/job/product-support-specialist-oktopost-grand-rapids-0r0axytbk77z'
type: 'job'
last_seen: '2026-11-08'
---

# Product Support Specialist at Oktopost

- **Company:** Oktopost
- **Location:** Grand Rapids, MI
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.lever.co/oktopost/8351b4bb-162a-4948-9e8e-66ca0b0330cd

## Job description

Oktopost is a B2B social media management platform that helps organizations manage their social presence, empower employees through advocacy, and connect social engagement to measurable business results. Our platform brings together social media management, employee advocacy, analytics, and integrations with the broader marketing technology ecosystem. We're looking for a technically curious, customer-focused Product Support Specialist to join our team and help customers get the most out of Oktopost.

## About the Role

As a Product Support Specialist, you'll be responsible for investigating and resolving customer questions, technical issues, and unexpected application behavior across the Oktopost platform. You'll work directly with customers to understand their challenges, troubleshoot complex problems, and deliver clear, actionable solutions. You'll also collaborate with our Engineering, Product, Customer Success, and Implementation Engineering teams to resolve issues and improve the customer experience. This role combines technical problem-solving with customer communication. You don't need to be a software developer, but you should enjoy understanding how software works, investigating problems, and explaining technical concepts to people with different levels of technical expertise.

## What You'll Do

- Own customer support requests: Investigate, troubleshoot, and resolve customer issues through email, support tickets, and video calls while providing clear, timely communication throughout the process.
- Investigate technical problems: Diagnose application behavior, configuration issues, integration failures, and potential product defects using available troubleshooting tools and technical resources.
- Collaborate across teams: Partner with Engineering and Product to reproduce issues, document technical findings, escalate confirmed defects, and help drive problems to resolution.
- Develop product expertise: Build a deep understanding of Oktopost's functionality, architecture, integrations, and how customers use the platform.
- Support third-party integrations: Troubleshoot issues involving social media platforms, APIs, authentication, and connected marketing technologies.
- Create and improve documentation: Contribute to customer-facing Help Center articles, internal troubleshooting guides, and knowledge-sharing resources.
- Identify opportunities for improvement: Recognize recurring problems, documentation gaps, and customer pain points, and share actionable feedback with internal teams.
- Work collaboratively: Coordinate with Customer Success and Implementation Engineering to ensure customer needs are addressed by the appropriate teams.

## What We're Looking For

- 2+ years of experience in SaaS technical support, application support, or a similar customer-facing technical role.
- Strong analytical and troubleshooting skills, with the ability to investigate complex problems and work toward solutions independently.
- Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical audiences.
- Experience working with web-based software applications and investigating configuration, functionality, or integration issues.
- Familiarity with web technologies, including HTTP, APIs, JSON, and browser developer tools.
- Ability to organize and prioritize multiple customer requests while maintaining clear ownership and communication.
- A collaborative mindset and willingness to work across technical and non-technical teams.
- Curiosity, attention to detail, and a willingness to continually learn new technologies and product capabilities.

A Plus If You Have

- Experience troubleshooting REST APIs, webhooks, OAuth, or third-party integrations.
- Working knowledge of JavaScript, SQL, or another programming or scripting language.
- Experience with Zendesk, Jira, or similar customer support and issue-tracking platforms.
- Experience using application logs, monitoring tools, or other technical diagnostic resources.
- Familiarity with social media management, digital marketing, marketing automation, or CRM platforms.
- Experience contributing to technical documentation or internal knowledge bases.

What Success Looks Like

You'll be successful in this role when you're able to independently investigate and resolve customer issues, communicate confidently with customers, and collaborate effectively with colleagues to address more complex problems.

Over time, you'll develop expertise across the Oktopost platform, become a trusted technical resource, and contribute to improvements that make our product and customer support experience better.

Life as an Oktoposter At Oktopost, we're a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we're at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact. No matter what department or region you join us from, you'll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home. We're a team that's genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.

## About Oktopost

## Company Overview
- **One-liner**: Oktopost is a B2B social media management platform that helps marketers turn social into a measurable revenue channel through LinkedIn-first publishing, funnel-focused analytics, and employee advocacy.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: Ramat Gan, Israel (with additional offices in London, UK and Grand Rapids, Michigan, USA)
- **Founded**: 2013
- **Founders**: Daniel Kushner (CEO) and Liad Guez (VP Product)

## Core Business
- **Primary industry**: Social Media Management / B2B Marketing Technology
- **Target customers**: B2B marketing teams (small to enterprise), sales teams, and employee advocacy programs
- **Mission statement**: “Connect leading B2B marketers with a platform and community they trust” – turning social media into a business-driving force.

## Products & Services
- **Oktopost Platform (SaaS)**: A unified social media management solution built specifically for B2B. Includes LinkedIn-first publishing (diverse post types, company page inbox), funnel-focused analytics that tie social engagement to pipeline and revenue, and AI-assisted content creation.
- **Advocacy Agent**: An AI-powered employee advocacy tool that delivers personalized, on-brand social posts for each advocate, enabling scalable employee advocacy from a single platform.
- **Social Selling Tools**: Equips sales teams with curated content, insights, and engagement tools to connect authentically with prospects.
- **Integrations**: Seamless connectivity with CRM and marketing automation platforms (e.g., Salesforce, HubSpot) to create a collaborative sales-marketing workflow.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of USD $13.1M (as of latest available data) | Total funding of USD $20.8M (Seed $800k in 2013; Venture Round $20M in July 2021)
- **Notable Investors/Partners**: Expedition Growth Capital (lead investor in the $20M round). Recognized as a leader by Gartner Digital Markets brands (Capterra, Software Advice, GetApp).
- **Growth Signals**: 93 employees (+15.6% YoY), 20,000+ active marketers, presence in 50+ countries, active job postings (8 open roles as of latest), product rating 4.6/5.0 (185 reviews).

## Competitive Advantages
- **B2B-only focus**: Unlike general social tools, Oktopost is purpose-built for B2B marketers, with LinkedIn-first design and funnel-aware analytics.
- **Funnel-Focused Analytics**: Measures social media’s impact on pipeline and revenue, giving marketers direct attribution to business outcomes.
- **AI-powered Advocacy Agent**: Differentiates with personalized AI copilots for each employee, scaling authentic advocacy while maintaining brand alignment.
- **Deep integrations**: Tight coupling with CRM and MA platforms streamlines workflows between sales and marketing.

## Strategic Focus
- **AI & Automation**: Continued investment in generative AI agents for content creation and advocacy personalization.
- **Revenue Attribution**: Strengthening the ability to tie social activities directly to pipeline and closed revenue.
- **Employee Advocacy Growth**: Expanding the Advocacy Agent to turn more employees into active brand advocates at scale.
- **Global Expansion**: Maintaining offices in Israel, UK, and US to serve a growing international customer base.

## Why Work Here
- **Culture**: Described as vibrant, hard-working, and innovative. Core values include trust, collaboration, curiosity, and accountability. Regular company outings, weekly team lunches, and ample snacking.
- **Work Policy**: Hybrid roles in Ramat Gan, London, and Grand Rapids; remote roles in Chicago (based on current openings). Hybrid is the norm for most positions.
- **Benefits**: Competitive salaries, profit-sharing, fully paid healthcare benefits, 401K options, unlimited PTO, commuter benefits, and company swag.
- **Engineering Culture**: With a VP R&D (Moti Koren) and a Full-Stack Team Lead role open, the technical team is 19% of headcount. Employee rating 4.0/5.0 (38 reviews) – Culture 4.1, Work-Life 3.9, Compensation 3.5, Career 3.8.
- **Growth**: Rapid headcount growth (+15.6% YoY) and a track record of product awards make it a place where you can contribute to a rising B2B SaaS platform.

## Sources
1. [oktopost.com/careers](https://www.oktopost.com/careers/)
2. [oktopost.com/about](https://www.oktopost.com/about/)
3. [oktopost.com](https://www.oktopost.com/)
4. [jobs.lever.co/oktopost](https://jobs.lever.co/oktopost)
5. [linkedin.com/company/oktopost](https://linkedin.com/company/oktopost)

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