---
title: 'Product Support Specialist at Secfix'
canonical: 'https://feeny.ai/job/product-support-specialist-secfix-germany-austria-poland-united-kingdom-turkey-myz44jfd7mkm'
type: 'job'
last_seen: '2026-09-04'
---

# Product Support Specialist at Secfix

- **Company:** Secfix
- **Location:** Germany / Austria / Poland / United Kingdom / Turkey
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/secfix/21e3cb50-d51c-414c-b1bf-a8c6b38290e3

## Job description

Remote - Germany, Austria, Poland, the UK or Turkey. C1 or C2 English is essential

At Secfix, we’re at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work.

Secfix is run by a 100% remote team with hubs in Munich, Berlin and London. We’re a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We’re backed by top VCs, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more business angels.

## About the Role

You'll be the second member of our Product Support team, trusted to design processes, set standards, and shape how Support is done at Secfix. If you like ownership and you’re proactive, this opportunity is for you :)

What You'll Do:

As a Product Support Specialist, you will serve as the first point of contact for product-related inquiries, focusing on providing exceptional support to our clients. Key responsibilities include:

- Act as the first line of support on product-related queries via chat, responding with empathy, clarity, and efficiency to resolve issues quickly.
- Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes.
- Perform pre-release QA checks to ensure you are up to date.
- Own and update the knowledge base, including creating help centre articles that simplify complex topics for our customers.
- Create videos and own communication on new feature releases and get our users excited about new functionalities
- Continuously refine support processes to optimize customer experiences and improve efficiency.
- Serve as the technical product expert, training Customer Success Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively.

About You:

The ideal candidate has a background in technical product support within a B2B SaaS environment, with a strong understanding of software products. Here’s what we’re looking for:

- 1-4 years of customer-facing experience in technical support or similar roles in a SaaS company
- Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure), APIs and a good understanding of support tools like Zendesk/Intercom.
- You should be capable of extracting information and analyzing data using SQL in your day-to-day work.
- Skilled at analyzing issues and collaborating with engineering teams to solve complex technical problems without hands-on coding.
- Exceptional written and verbal communication in English, comfortable in customer chat interactions and in crafting detailed knowledge base articles.
- Driven to take full ownership of customer issues from identification to resolution, including documentation.
- Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies.

## What we offer

- Remote Work: 100% remote work with a virtual office in Gather.
- Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.
- Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
- Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
- Development Budget: €1,000 annual personal development budget.
- Home office Budget: Home office budget and access to co-working spaces.
- Holidays: 26 days holiday + local public holidays.
- Health Insurance: Comprehensive health coverage.
- Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Spain!).
- Company Events: Company-wide events to build relationships and have some fun!
- Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

Interview Process:

- 20-30 min - Intro call with Talent team
- Take-home Assessment
- 45 min interview with our CS Lead and Founding Product Support Specialist
- 60 min - Final Founder Interview with Co-Founders

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small, fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here https://www.notion.so/Remote-Culture-93bf571583904c5e814b7afd83c240f2?pvs=21.

## About Secfix

## Company Overview
- **One-liner**: Secfix is Europe’s end-to-end security compliance platform that automates certifications (ISO 27001, SOC 2, NIS2, TISAX, GDPR) for SMBs and mid-market companies.
- **Entity Type**: Private (Series A)
- **Headquarters**: Munich, Germany (Salvatorplatz 3, 80333)
- **Founded**: 2021
- **Founders**: Grigory Emelianov (CEO), Branko Džakula (CTO), Fabiola Munguia (CISO)

## Core Business
- **Primary Industry**: Security compliance automation / IT services and consulting
- **Target Customers**: B2B – SMB and mid-market companies across Europe, including regulated industries (finance, energy, automotive)
- **Mission**: “On a mission to help companies build trust & accelerate growth” by making certifications fast, transparent, and repeatable.

## Products & Services
- **Compliance Automation Platform** (SaaS): Automates evidence collection, policy management, risk assessments, and audit preparation for frameworks like ISO 27001, SOC 2, NIS2, DORA, TISAX, GDPR, ISO 42001, ISO 27701, ISO 9001, and ISO 27018.
- **CISO-as-a-Service** (Service): Provides dedicated security expertise, continuous monitoring, incident management, and penetration testing.
- **Risk Management** (SaaS feature): Automated risk assessments linked to pre-mapped controls, with guided questionnaires.
- **Policy Management** (SaaS feature): 20+ customizable, audit-ready policy templates with acceptance tracking.
- **Employee Compliance** (SaaS feature): Automated onboarding/offboarding, task reminders, and security training tracking.
- **Vendor Management** (SaaS feature): Automatic vendor discovery via SSO, risk tracking, and assessment management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding ~$15.8 M – $16.5 M (conflicting reports) with a $12 M Series A raised in February 2026 (led by Alstin Capital)
- **Notable Investors**: Octopus Ventures (led Seed round), Alstin Capital (led Series A), other angel investors
- **Growth Signals**:
  - Employee headcount: 30 (34.6% YoY growth)
  - Operating across 10 countries (Germany, UK, India, Poland, Austria, Montenegro, etc.)
  - Audit success rate and CSAT score both at 100% (company claim)
  - 90% automation for most frameworks
  - Active job postings grew 433% YoY

## Competitive Advantages
- **Deep Europe focus**: Designed specifically for EU regulations (GDPR, NIS2, DORA, TISAX) with German-built technology and European cloud infrastructure.
- **Automation + expertise combo**: Replaces slow manual compliance with AI-driven workflows, plus real CISO advisory.
- **All-in-one platform**: Covers the full compliance lifecycle – from risk assessment to audit preparation and continuous monitoring – unlike point solutions.
- **Proven track record**: 100% audit success rate and hundreds of customers across 15+ European countries including banks, energy companies, and multinationals.

## Strategic Focus
- Continue expanding compliance framework coverage (e.g., EU AI Act, ISO 42001).
- Deepen automation capabilities to reduce manual effort further.
- Scale customer base beyond SMBs into larger mid-market and regulated enterprises.
- Grow remote team across Europe while maintaining a “remote-first, async-friendly” culture.

## Why Work Here
- **Culture**: “Remote by design” – async workflows, flexible hours, and a distributed team across Munich, Berlin, London, and other European cities.
- **Values**: Extreme ownership, customer obsession, fast & reliable, trust through clarity, build smart & lean.
- **Engineering environment**: Modern SaaS stack, ex-Amazon and MAN technical leadership, focus on automation and security.
- **Growth trajectory**: Fast-growing private startup (revenue ~$1.1 M annually, headcount up 34% YoY) with aggressive hiring (16 open roles).
- **Perks**: Work with top-tier investors, hands-on compliance experts, and a diverse team of auditors, engineers, and CSMs.

## Sources
1. [secfix.com – About Us](https://www.secfix.com/about-us)
2. [secfix.com – Homepage](https://www.secfix.com/)
3. [secfix.com – Jobs](https://jobs.ashbyhq.com/secfix)
4. [cbinsights.com – Secfix Company Profile](https://www.cbinsights.com/company/secfix)
5. [linkedin.com – Secfix Company Page](https://www.linkedin.com/company/secfix/)

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