---
title: 'Product Support T3 Engineer at Cato Networks'
canonical: 'https://feeny.ai/job/product-support-t3-engineer-cato-networks-united-states-rqm1gfccvg1r'
type: 'job'
last_seen: '2026-11-01'
---

# Product Support T3 Engineer at Cato Networks

- **Company:** Cato Networks
- **Location:** United States
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-01
- **Apply:** https://www.catonetworks.com/careers/careers-post/4968325101?gh_jid=4968325101

## Job description

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.

This REMOTE position is open to candidates based in the United States.

Responsibilities:

- Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.
- Mentoring support engineers across the Cato Support Organization.
- Contribute to the ever-expanding Knowledge articles on an on-going bases
- Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.
- Be a focal point for the customer’s need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato’s solution.
- Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions
- Track & monitor customer status and identify both areas of concern and growth opportunities
- Be a part of building, improving and expanding Cato’s Global Support Services
- Ensuring keep Cato values are kept by keeping a positive and “can-do” attitude.

Requirements:

- Experienced Support Engineer background from web/network/information - Security companies - Required
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required
- Experience working with a Cloud, SaaS technology provider
- Familiarity with VPNs, IPSec, security protocols and standards
- Excellent oral and written communication skills with a passion for working with customers
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Ability to work effectively and thrive in a fast paced environment
- Ability to work with a globally dispersed, cross cultural team

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

## #LI-GG1

## About Cato Networks

## Company Overview
- **One-liner**: Cato Networks provides the world’s leading single-vendor SASE (Secure Access Service Edge) platform, converging networking and security into a global, AI-powered cloud service.
- **Entity Type**: Private (Series G funded, valuation >$4.8B)
- **Headquarters**: Tel Aviv, Israel
- **Founded**: 2015
- **Founders**: Shlomo Kramer (Co-Founder & CEO) and Eyal Heiman (Co-Founder & CTO)

## Core Business
- **Primary industry**: Computer and Network Security (SASE, SD-WAN, Zero Trust, Cloud Security)
- **Target customers**: Enterprise organizations (B2B) of all sizes, from mid-market to large global enterprises
- **Mission or purpose statement**: To redefine enterprise security for the digital and AI era by simplifying infrastructure, unifying policy, and embedding security and AI into the digital business.

## Products & Services
- **Cato SASE Cloud Platform**: A cloud-native service that converges SD-WAN, network security (firewall, threat prevention), Zero Trust Network Access (ZTNA), Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), and Digital Experience Monitoring (DEM) into a single, global, AI-powered cloud service.
- **Cato SSE (Security Service Edge)**: A standalone security offering that provides zero-trust protection, AI-driven incident detection, and data security independent of networking infrastructure.
- **Cato Next Gen Networking**: A software-defined, cloud-optimized networking solution for resilient, high-performance connectivity between users, sites, and clouds.
- **Cato AI Security**: A suite of capabilities securing AI interactions, including safe use of third-party AI, runtime protection of homegrown AI apps, and protection against agentic AI threats.
- **Unified Management (CMA) & Platform API**: A single-pane-of-glass management application and API for policy enforcement, monitoring, and automation.

## Market Standing
- **Valuation**: Over $4.8 billion (as of 2025)
- **Key Metric**: Over $350 million in Annual Recurring Revenue (ARR) in 2025, growing at 43% year-over-year.
- **Total Funding**: Over $1 billion raised since 2015 (Series G of $409M led by Vitruvian Partners and ION Crossover Partners in July 2025).
- **Notable Investors/Partners**: Greylock, Lightspeed Venture Partners, Aspect Ventures, U.S. Venture Partners, Swisscom Ventures, Vitruvian Partners, ION Crossover Partners.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for SASE Platforms for the second consecutive year. Over 4,000 enterprise customers across thousands of global locations. Headcount grew 34.5% YoY to over 1,500 employees.

## Competitive Advantages
- **First-Mover & Category Creator**: Cato pioneered the SASE category, which Gartner later named, giving it deep expertise and a proven track record.
- **Unified Platform**: True single-vendor SASE with a single-pass engine, single data lake, and single policy enforcement, eliminating the complexity of managing multiple point solutions.
- **Global Cloud-Native Architecture**: A self-optimizing global cloud service that rapidly deploys new capabilities and maintains security posture without customer effort.
- **AI-Native Security**: Built-in AI for threat prevention, optimization, and governance of AI usage, positioning it for the next wave of enterprise security.
- **Strong Financials & Backing**: Over $1B in funding and a $4.8B+ valuation signal strong market confidence and long-term stability.

## Strategic Focus
- **SASE Convergence**: Driving the adoption of unified networking and security from the cloud, replacing legacy MPLS and disjointed security stacks.
- **AI Security**: Capitalizing on the growing need to secure and govern AI usage within enterprises, including agentic AI.
- **Global Expansion**: Expanding its employee base (25+ countries) and customer footprint, with strong presence in North America, Europe, and APJ.
- **Platform Depth**: Continuously adding new capabilities (e.g., XDR, DEM, AI Security) to deepen the platform’s value and increase customer stickiness.

## Why Work Here
- **High-Growth Environment**: The company is in a hypergrowth phase (43% ARR growth, 34.5% headcount growth), offering significant career advancement opportunities and the chance to work on cutting-edge technology.
- **Industry Leadership**: Employees work on a category-defining platform recognized by Gartner, with the chance to shape the future of enterprise security.
- **Experienced Leadership**: Founded by Shlomo Kramer (co-founder of Check Point and Imperva), providing a proven playbook for building a successful security company.
- **Global & Diverse Team**: Over 1,500 employees across 25 countries, with a strong emphasis on internal promotion and professional growth.
- **Culture & Perks**: Employees rate the company 4.3/5.0 on Glassdoor (251 reviews), with high marks for career development (4.2), culture (4.1), and compensation (4.1). The company emphasizes a “biggest and most rewarding challenge” ethos, with pride in employee growth.
- **Remote/Hybrid Policy**: Not explicitly stated, but the global nature of the team (25 countries) suggests a flexible, remote-friendly culture, with significant hubs in Tel Aviv, the US, UK, and Philippines.

## Sources
1. [Cato Networks Official Site](https://www.catonetworks.com/)
2. [Cato Networks Careers Page](https://www.catonetworks.com/careers/)
3. [Cato Networks Company Page](https://www.catonetworks.com/company/)
4. [LinkedIn Company Profile](https://il.linkedin.com/company/cato-networks)
5. [Tracxn Company Profile](https://tracxn.com/d/companies/catonetworks/__ewuh_6rJuGM335IVQhRs851Q5ox4fDz1E6orZgkXKsg)

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