---
title: 'Product Support Technician at Catapult Sports'
canonical: 'https://feeny.ai/job/product-support-technician-catapult-sports-wilmington-9t9y6tampxbn'
type: 'job'
last_seen: '2026-09-11'
---

# Product Support Technician at Catapult Sports

- **Company:** Catapult Sports
- **Location:** Wilmington, MA
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/catapultsports/jobs/8161973

## Job description

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. Based from our Maitland Office, you will be the customer’s first point of contact to resolve product issues for customers all around the globe.

This role will have some roster work including nights to ensure 24/7 support to our global customer base. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximize and enhance their performance through delivering a high-quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment.

## WHAT YOU’LL DO

- Provide technical support assistance to clients using our Video platform solutions through phone, email or live chat.
- Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
- Deliver remote product training.
- Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
- Knowing when to escalate problems to the next level of support.
- Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
- Create support content for the online help center
- Help validate new software features, including getting hands-on with the technology out in the field.
- Help validate and update support processes.
- Work collaboratively with other members of the global support team and engineering department
- Effectively prioritize the incoming queue.
- Utilize Remote Software to access both customer and internal hardware

## WHAT YOU’LL NEED

- Experience using Coaching Video solutions such as Thunder, Focus, Vision, and/or MatchTracker is preferred
- 1-2 years of technical support experience is preferred
- Willingness to go above and beyond for the customer is required
- Associate degree in Computer Science, IT, sports science or equivalent experience in a related field is preferred
- Written and verbal communication skills required.
- Prior troubleshooting experience with PC or Mac based systems
- Experience with support ticketing platforms; Salesforce and Zendesk is preferred
- Ability to work extended hours and on weekends is required
- Ability to thrive in a dynamic work environment and see tasks through to completion
- Great understanding of a range of sports. Including the challenges that athletes and coaches face.

WHY CATAPULT?

- We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
- We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
- Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.
- We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet!

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance, our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

The target Total Compensation range for this position is  $29,484 to $58,968 per year. This range is inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures).

Your specific compensation within this range will be determined by factors such as your geographic location, relevant experience, and job-related skills.

In addition to this compensation, Catapult also offers generous paid leave and recognized company holidays, and the opportunity to participate in our comprehensive benefits package, including Health, Dental, and Vision insurance, and 401(k) retirement plan with company match.

## About Catapult Sports

## Company Overview
- **One-liner**: Catapult provides wearable tracking, video analysis, and athlete management software to optimize performance, avoid injury, and quantify return to play for elite and amateur sports teams.
- **Entity Type**: Public (ASX:CAT)
- **Headquarters**: Melbourne, Australia (with offices in the US, UK, France, Germany, Spain, Philippines, etc.)
- **Founded**: 2006
- **Founders**: Originally formed from a partnership between the Australian Institute of Sport (AIS) and the Cooperative Research Centres (CRC); individual founders are not publicly named.

## Core Business
- Primary industries: Sports technology, sports science, athlete performance analytics, video analysis.
- Target customers: B2B – elite professional teams and leagues (NFL, EPL, MLB, NHL, AFL, NCAA, Formula One, rugby); also B2C – amateur athletes via Catapult One.
- Mission: "Unleash the potential of every athlete and team on Earth."

## Products & Services
- **Vector (Vector 8)**: Wearable GPS and inertial monitoring device for elite athlete tracking; latest generation launched in 2025/2026.
- **Catapult One**: Consumer-grade wearable for amateur football and soccer players.
- **Perch P2**: Next-generation athlete performance solution (launched March 2026).
- **Video Analysis (SBG Sports Software)**: Real-time video analysis platform used in Formula One, football, and rugby; acquired in 2021.
- **IMPECT**: Data-analysis engine for professional football (soccer); acquired in October 2025.
- **Athlete Management System (AMS)**: Software ecosystem integrating tracking, video, and analytics for coaching and medical staff.
- **XOS**: Video and playbook solution for American football; acquired to expand US market presence.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results; refer to ASX:CAT for current market cap.
- **Key Metric**: Public company – annual revenue not explicitly stated in provided data; noted "record ACV growth and single-digit churn" under CEO Will Lopes.
- **Notable Investors/Partners**: Australian Institute of Sport (founding partner), LNR (French rugby union, partnership extended through 2029), Mercury13 (women’s football investment group), over 5,500 elite teams in 40+ sports.
- **Growth Signals**: Acquisition of IMPECT (2025) and SBG Sports Software (2021); launch of Vector 8 and Perch P2; expansion into motorsport and women-specific performance models; 400+ staff across 24 locations.

## Competitive Advantages
- Scientifically validated metrics backed by decades of research (origins at AIS and CRC).
- Comprehensive integrated ecosystem combining wearables, video, and data analytics – unique in the market.
- Deep relationships with top global leagues and teams (NFL, EPL, MLB, NHL, AFL, NCAA, Formula One).
- Strong recurring revenue and low churn rate.

## Strategic Focus
- Continued innovation in wearable hardware (Vector 8, Perch P2) and AI-driven analytics (computer vision, data engine).
- Expansion into new sports (motorsport, women’s football) and amateur markets via Catapult One.
- Integration of recent acquisitions (IMPECT, SBG) to unify performance data and video.
- Investment in AI, computer vision, and embedded systems (evidenced by recent job postings for Principal AI Engineer, Principal Computer Vision Engineer).

## Why Work Here
- Culture described as "energetic and collaborative" with a global community of passionate sports and tech professionals.
- Flexible work locations: offices in Melbourne, Boston, London, Cologne, Manila, and others; hybrid/remote policies likely vary by role (not explicitly stated).
- Cutting-edge technology stack: wearables, AI, computer vision, cloud infrastructure, and sports science.
- Opportunity to work directly with elite teams and contribute to products used in major global sports.
- Notable perks: involvement in sports technology innovation, potential for international travel, and a mission-driven environment.

## Sources
1. [catapult.com](https://www.catapult.com/company/about-catapult)
2. [catapult.com](https://www.catapult.com/newsroom)
3. [greenhouse.io](http://job-boards.greenhouse.io/catapultsports)
4. [catapult.com](https://www.catapult.com/careers)

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