---
title: 'Product Technician - Mobility at M-KOPA'
canonical: 'https://feeny.ai/job/product-technician-mobility-m-kopa-nairobi-2haw8zjx0h47'
type: 'job'
last_seen: '2026-09-07'
---

# Product Technician - Mobility at M-KOPA

- **Company:** [M-KOPA](https://feeny.ai/companies/m-kopa)
- **Location:** Nairobi, Kenya
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/m-kopa/42c4e758-9591-4709-b887-f096c7c67bce

## Job description

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png]

WE ARE LOOKING FOR A PRODUCT TEST TECHNICIAN TO OWN END-TO-END PRODUCT QUALITY CONTROL, FUNCTIONAL TESTING, AND REFURBISHMENT MANAGEMENT FOR M-KOPA MOBILITY DEVICES AND COMPONENTS AS WE SCALE OUR ELECTRIC MOBILITY DIVISION ACROSS KENYA.

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png]

This role ensures that every product from our OEM partners meets M-KOPA's quality standards before it reaches the market — and throughout its lifecycle. If you're a hands-on technical professional with a sharp eye for detail, strong diagnostic instincts, and experience in electronics QC or product testing, this role is for you.

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png]

## ABOUT US

M-KOPA Mobility provides accessible, affordable electric mobility solutions across emerging markets. We build and partner with OEMs to deliver reliable products at scale, backed by strong quality systems and a commitment to continuous improvement. You'll sit at the intersection of hardware quality, refurbishment operations, and OEM partner management — in a fast-paced environment where your work directly determines what goes to market and what gets caught before it does.

IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR:

- Performing incoming, in-process, and outgoing QC checks on devices, components, and accessories per approved SOPs and AQL standards — including visual, dimensional, functional, and safety inspections, with all defects and non-conformities logged in the quality system
- Running standardised test plans, calibration procedures, and final functional tests on new sample bikes using approved fixtures and software, with full traceability documentation including unit IDs, batch numbers, firmware versions, and operator stamps
- Owning the refurbishment workflow from intake triage through repair, verification testing, and re-release — classifying units by fault category, ensuring correct parts usage and BOM alignment, and verifying units meet as-new standards before dispatch
- Consolidating defect trends and failure analysis into weekly OEM feedback packs, supporting corrective and preventive actions (CAPA) with OEM partners, and validating fixes through targeted testing
- Maintaining up-to-date SOPs, work instructions, checklists, and test records on Zoho, and ensuring EHS compliance, ESD-safe handling, and proper battery safety protocols throughout
- Contributing to device history records and audit readiness, and participating in root-cause analysis using 5-Why, Ishikawa, or similar methodologies
- Safeguarding and calibrating test equipment on schedule, tracking critical spares and refurbishment parts with accurate stock movements, and supporting pilot runs, sample evaluations, and first article inspections

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/bc70b05b-6a79-4c0e-be37-3f30f1c9a0de/B2.png]

This is a full-time, on-site role based in Nairobi, Kenya. You will be reporting to the Hardware Product Manager – Mobility.

## YOUR APPLICATION SHOULD DEMONSTRATE:

- A Bachelor's degree in Electrical/Electronic Engineering, Mechatronics, Industrial Engineering, or a related field — equivalent technical experience will be considered
- 2+ years of experience in product testing, electronics QC, or repair and refurbishment
- Hands-on experience with multimeters, oscilloscopes, battery testers, and test fixtures
- Comfort reading schematics, wiring diagrams, and interpreting firmware versions and logs
- Proficiency in documenting test results and working with quality or ticketing systems — familiarity with Freshdesk, Zoho CRM, and SafetyCulture report templates is an advantage
- Strong diagnostic and problem-solving skills with a safety-first mindset and the ability to work to takt time in a fast-paced environment
- Nice to have: experience in mobility, consumer electronics, or battery-powered devices

If the above is of interest to you, please apply.

WHY M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com.

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png]

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/481f6724-8375-4f39-b514-fbe00b8fc3b5/B13.png]

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

## About M-KOPA

## Company Overview
- **One-liner**: M-KOPA is a leading African fintech platform that provides affordable financial and digital products to cash-based earners, enabling them to finance everyday essentials through daily micropayments.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Nairobi, Kenya (Global HQ with additional offices in London, UK)
- **Founded**: 2010
- **Founders**: Jesse Moore (CEO & Co-Founder) and Nick Hughes

## Core Business
- **Primary Industry**: Fintech / Financial Services
- **Target Customers**: B2C focused on "Every Day Earners" — underserved, cash-based entrepreneurs and individuals across Sub-Saharan Africa who lack formal collateral, credit history, or a monthly salary.
- **Mission/Purpose**: "To make financing for everyday essentials accessible to everyone." Their core mission is to "finance progress" for millions of unbanked and underbanked people.

## Products & Services
- **Smartphone Financing**: The core entry product. Customers pay a small deposit (e.g., ~$35) followed by daily micro-instalments (~$0.50/day) via mobile money (like M-Pesa) to own a smartphone. This is the primary gateway to the digital economy.
- **Digital Loans**: After building a repayment credit history, customers can access small, flexible digital loans on an instalment basis.
- **Hospital Coverage (Insurance)**: Affordable health insurance packages offered via the same daily micropayment model.
- **Device Protection**: Insurance for the financed smartphone.
- **Affordable Data Bundles**: Digital subscriptions and data packages available on a similar instalment basis.

## Market Standing
- **Valuation**: Not publicly disclosed. However, M-KOPA has raised substantial growth capital from top-tier global investors.
- **Key Metric**: Over **$1.5 billion in cumulative credit deployed** to more than **5 million customers** across Kenya, Uganda, Nigeria, Ghana, and South Africa. [m-kopa.com](https://www.m-kopa.com/about)
- **Notable Investors**: Includes **Generation Investment Management** (co-founded by Al Gore), **Sumitomo Corporation**, and other leading impact and growth investors. Board members often come from these firms. [m-kopa.com](https://www.m-kopa.com/about)
- **Growth Signals**: M-KOPA now employs over **3,000 staff members** and has a direct sales force of over **30,000 agents**. The company operates one of the largest smartphone assembly factories in the region, producing over 1 million phones locally. [wikipedia.org](https://en.wikipedia.org/wiki/M-Kopa)

## Competitive Advantages
- **Proprietary Tech & Data Stack**: Processes over **1 million payments daily**, using AI-driven analytics to create credit records for individuals with no formal financial history. This is a deep, defensible data moat.
- **Asset-Light Distribution**: A massive, managed direct sales force of 30,000 agents provides a powerful on-the-ground distribution network that is hard to replicate.
- **Customer-Centric Lending**: Offers "Inclusive, Fair, and Flexible" terms. No collateral or proof of income required. Customers can return a product, get their deposit back, and be released from obligations if they cannot pay. This builds immense trust. [m-kopa.com](https://www.m-kopa.com/about)
- **Vertical Integration**: From smartphone assembly to fintech lending to digital services, M-KOPA controls the entire value chain, creating a sticky ecosystem.

## Strategic Focus
- **Deepening Financial Services**: Expanding beyond smartphone financing into digital loans, insurance, and health coverage to become a comprehensive financial partner.
- **Geographic Expansion**: Already in 5 African countries (Kenya, Uganda, Nigeria, Ghana, South Africa) with potential for further market entry.
- **Leveraging AI for Credit Scoring**: Constantly improving their proprietary data models to offer more products and better manage risk for a traditionally "unscoreable" population.
- **M-KOPA Labs**: A research arm that deploys grants to test new technologies and extensions of their platform. [wikipedia.org](https://en.wikipedia.org/wiki/M-Kopa)

## Why Work Here
- **Purpose-Driven Mission**: The work directly impacts financial inclusion and poverty alleviation for millions across Africa. A deeply motivating "why."
- **Rapid Growth & Scale**: Operating in a high-growth environment with a team of 3,000+, providing significant opportunities for career advancement and tackling complex, real-world problems.
- **Global, Pan-African Team**: A diverse team with a "proudly Pan-African footprint" and offices in London, offering a unique cultural experience.
- **Flexible Work**: Offers hybrid and remote working options that suit the demands of the role. [m-kopa.com](https://www.m-kopa.com/careers)
- **Strong Benefits Package**: Includes comprehensive health plans, learning & development resources, and recognition & rewards. They emphasize a culture of "Progress, Excellence, and Humility." [m-kopa.com](https://www.m-kopa.com/careers)
- **Engineering Culture**: Known for building a world-class tech stack from scratch for a unique market.

## Sources
1. [m-kopa.com/about](https://www.m-kopa.com/about)
2. [m-kopa.com/careers](https://www.m-kopa.com/careers)
3. [wikipedia.org/wiki/M-Kopa](https://en.wikipedia.org/wiki/M-Kopa)
4. [uk.linkedin.com/company/m-kopa](https://uk.linkedin.com/company/m-kopa)
5. [jobs.ashbyhq.com/m-kopa](https://jobs.ashbyhq.com/m-kopa)

## Other roles at M-KOPA

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- [Finance Transformation Manager — M-KOPA](https://feeny.ai/job/finance-transformation-manager-m-kopa-m-kopa-south-africa-8h4c93kfdnk0) — South Africa
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