---
title: 'Product Trainer Representative at IDT'
canonical: 'https://feeny.ai/job/product-trainer-representative-idt-guatemala-city-dmvnv1hr9wds'
type: 'job'
last_seen: '2026-09-12'
---

# Product Trainer Representative at IDT

- **Company:** IDT
- **Location:** Guatemala City, Guatemala
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/idt/481ce0ca-92db-4f32-afdc-d4c050e618dc

## Job description

We are looking for a customer-focused and proactive Product Trainer to support customers who purchase NRS Premium Features.

In this role, you will work directly with customers through outbound calls, follow-ups, product training sessions, and ongoing customer engagement to ensure they understand, activate, and successfully use the Premium Features they have purchased.

This position is highly customer-facing and requires someone who is comfortable speaking with customers over the phone, conducting product demonstrations, answering questions, following up on open items, and helping customers get the most value from their products.

The ideal candidate combines strong communication and presentation skills with a customer-service mindset, sales awareness, and the ability to learn and explain technology.

## Requirements

- 1–3 years of experience in customer service, customer success, product training, inside sales, account management, or a similar customer-facing role.
- Strong verbal and written communication skills in English.
- Comfortable making outbound calls and conducting customer follow-ups.
- Confident presenting products and explaining features to customers.
- Ability to build rapport and maintain positive customer relationships.
- Strong organization and follow-up skills.
- Ability to manage multiple customers and follow-up activities simultaneously.
- Comfortable learning and explaining technology products.
- Customer-oriented and results-driven mindset.
- Ability to work independently while collaborating with cross-functional teams.

## Preferred Qualifications

- Experience working with SaaS, POS, retail technology, or other software solutions.
- Experience conducting customer onboarding or product training.
- Experience using CRM systems.
- Experience with phone-based customer engagement and follow-up processes.

We Offer:

- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

## About IDT

## Company Overview
- **One-liner**: IDT Corporation is a global provider of communications, payment, and point-of-sale services for consumers and businesses, operating under brands like Boss Revolution and net2phone.
- **Entity Type**: Public (NYSE: IDT, Russell Microcap component)
- **Headquarters**: Newark, New Jersey, United States
- **Founded**: August 1990
- **Founders**: Howard Jonas

## Core Business
- Primary industry/industries: Telecommunications, cloud communications, unified communications, financial services, point-of-sale (POS) systems.
- Target customers: B2C (prepaid calling, mobile, money transfer) and B2B (VoIP, unified communications, POS for retailers, merchant services, SMS marketing).
- Mission or purpose statement: To connect family, friends, and loved ones globally through innovative, reliable, and affordable communication and payment services.

## Products & Services
- **[Boss Revolution]**: Prepaid phone cards, international calling, mobile top-up, and money transfer services for consumers.
- **[net2phone]**: Cloud-based unified communications and VoIP solutions for businesses.
- **[National Retail Solutions (NRS)]**: Touch-screen point-of-sale systems for independent retailers, including payment processing and transaction services.
- **[IDT Global / IDT Express]**: Wholesale carrier services and enterprise communication solutions.
- **[BOSS Wireless]**: Affordable mobile wireless service for consumers.

## Market Standing
- **Valuation/Market Cap**: Approximately $1.2 billion (as of recent data from LinkedIn).
- **Key Metric**: Annual revenue of $1.2 billion (FY2023: $1.24B); latest quarterly revenue (Q3 FY2026) was $315.7 million.
- **Notable Investors/Partners**: Publicly traded; major institutional shareholders. Key partners include AT&T (historic investment in Net2Phone).
- **Growth Signals**: +1.4% YoY headcount growth (944 employees on LinkedIn); operations in 49 countries; continuous innovation in VoIP and POS; expanding merchant services and SMS sales.

## Competitive Advantages
- **Entrepreneurial culture**: Encourages in-house entrepreneurship and rapid idea-to-market execution.
- **Global reach**: Customers and teams distributed across six continents, serving a large multicultural community.
- **Innovation legacy**: Pioneered international call re-origination, VoIP (Net2Phone), and now leads in POS for independent retailers.
- **Diversified revenue streams**: Consumer (Boss Revolution) and B2B (net2phone, NRS) segments reduce dependency on any single market.

## Strategic Focus
- Continue to expand NRS (POS) and merchant services footprint.
- Grow net2phone’s unified communications customer base.
- Enhance mobile and money transfer offerings under Boss Revolution.
- Leverage global team to enter new markets and improve service reliability and security.

## Why Work Here
- **Culture**: Collaborative, family-like atmosphere with “small company feel” despite global scale. Values frankness, accountability, and employee development.
- **Flexibility**: Flexible working arrangements and convenient office locations with transportation options.
- **Benefits**: Competitive pay, health/dental/vision, 401k, generous PTO, free breakfast, in-office gym, recreational leagues (baseball, basketball, pool, chess).
- **Growth**: Long average employee tenure; promotion from within; opportunities for mastery and advancement.
- **Diversity**: Multicultural workforce; inclusive environment; IDT Charitable Foundation supports education, food, and medical services.

## Sources
1. [idt.net – Careers](https://www.idt.net/careers/)
2. [linkedin.com – IDT Company Page](https://linkedin.com/company/idt)
3. [idt.net – About Us](https://www.idt.net/about-us/)
4. [wikipedia.org – IDT Corporation](https://en.wikipedia.org/wiki/IDT_Corporation)
5. [jobs.lever.co – IDT Job Listings](https://jobs.lever.co/idt)

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