---
title: 'Production Associate (Hybrid, in office up to 3x/week) - New Grads strongly encouraged to apply! at Cascade Financial Services'
canonical: 'https://feeny.ai/job/production-associate-hybrid-in-office-up-to-3x-week-new-grads-strongly-q9wdpcrde0r0'
type: 'job'
last_seen: '2026-09-14'
---

# Production Associate (Hybrid, in office up to 3x/week) - New Grads strongly encouraged to apply! at Cascade Financial Services

- **Company:** Cascade Financial Services
- **Location:** AZ TX, TN
- **Work type:** remote
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/cascadeloans/jobs/7809873003

## Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Position Overview

As a Production Associate (PA), you provide direct sales and operational support to one or more Loan Officers, serving as a key point of contact for borrowers, retailer partners, and internal operations teams. The PA manages the pipeline from application through processing submission, ensuring files move efficiently, borrowers stay informed, and the Loan Officer is free to focus on business development. This role is an ideal entry point into mortgage origination, with a defined path toward NMLS licensing and a producing Loan Officer role for high performers or through our operations career path.

## Key Responsibilities

- Coordinate loan files from application through processing submission, partnering closely with Operations, and Sales Team.
- Collect, review, and organize required loan documentation, including customer-signed disclosures, income and asset documentation, and other supporting materials needed to move loans efficiently through the approval process.
- Serve as a point of contact for borrowers by handling inbound inquiries and conducting outbound follow-up calls regarding loan status, documentation requirements, and next steps throughout the loan process.
- Deliver exceptional customer service through proactive communication, timely follow-up, and professional interactions with borrowers, retail partners, and internal team members.
- Manage and monitor loan officer pipelines to ensure applications progress efficiently, deadlines are met, and all compliance, disclosure, redisclosure, and regulatory requirements are completed accurately and within required timeframes.
- Maintain accurate loan records and update systems regularly to support efficient workflow management and ensure a positive borrower experience from application through closing.

Training Support

At Cascade, we are committed to setting up our Production Associates for success through comprehensive onboarding, hands-on training, and ongoing professional development.

- Comprehensive onboarding program designed to provide a strong foundation in mortgage lending, loan processes, systems, and company policies.
- Dedicated training and mentorship from experienced Loan Officers, Sales Leaders, and Operations team members.
- Hands-on learning opportunities focused on loan pipeline management, borrower communication, document collection, compliance requirements, and closing processes.
- Training on loan origination systems (LOS), customer relationship management (CRM) tools, and other technology platforms used to support borrowers throughout the lending process.
- Ongoing coaching and feedback to support professional growth and strengthen customer service, organizational, and mortgage industry knowledge.
- Access to compliance and regulatory training to ensure understanding of disclosure requirements, lending regulations, and company best practices.
- Cross-functional exposure to Processing, Underwriting, Closing, and Funding teams to build a well-rounded understanding of the mortgage lifecycle.
- Opportunities for career advancement and continued learning within the Sales and Mortgage Operations organizations.

## What you will need to join Cascade

- 4-year college degree
- Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Exceptional customer service and communication skills, including professional written, verbal, and active listening abilities.
- Ability to learn quickly, adapt to changing priorities, and thrive in a team-oriented, results-driven environment.
- Strong attention to detail with the ability to analyze information, identify issues, and exercise sound judgment when resolving problems.
- Proficiency with computer applications and technology, with the ability to efficiently learn and navigate loan origination systems and other business software.
- Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

## About Cascade Financial Services

## Company Overview
- **One-liner**: Cascade Financial Services is a specialized lender providing mortgage solutions for manufactured, mobile, and modular homes across the United States.
- **Entity Type**: Private (Partnership; owned by Centerbridge Partners, L.P.)
- **Headquarters**: Chandler, Arizona, United States
- **Founded**: 1999
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Financial Services (Manufactured Home Lending)
- **Target Customers**: B2C (homebuyers seeking manufactured, mobile, or modular homes); B2B (dealers, inspectors, foundation experts, title providers)
- **Mission Statement**: "Serving the American Dream Through Attainable Home Ownership" [cascadeloans.com](https://www.cascadeloans.com/about-us/careers/)

## Products & Services
- **Manufactured Home Purchase Loans**: Mortgage financing for new and existing manufactured homes, with competitive rates and loan programs tailored to the manufactured housing marketplace.
- **Construction Loans**: Flexible construction loan programs for manufactured homes.
- **Home-Only Loan Programs**: Financing options for the home structure itself, separate from the land.
- **Refinancing**: Loan options for existing manufactured homeowners.
- **In-House Underwriting**: Loans are underwritten internally by experienced manufactured home lending experts, enabling faster approvals. [cascadeloans.com](https://www.cascadeloans.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Annual Revenue of **USD $12.0 million** (latest estimate) [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Total Funding**: Not publicly available (owned by Centerbridge Partners, L.P.)
- **Notable Investors/Partners**: Parent company is **Centerbridge Partners, L.P.**, a private investment firm.
- **Growth Signals**: Employs **162 people** with a monthly headcount growth of **+1.9%**; LinkedIn followers at 4,669 growing +4.5% monthly. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Key Metric**: Over 20 years of commitment to the manufactured home community; A+ rating with the Better Business Bureau (BBB). [cascadeloans.com](https://wwwdev.cascadeloans.com/about-us/company-background/)

## Competitive Advantages
- **Specialized Expertise**: Focus exclusively on manufactured, mobile, and modular home lending—a niche that many traditional lenders avoid or under-serve.
- **In-House Underwriting**: Faster, more flexible loan decisions made by experts who understand the unique aspects of manufactured housing.
- **Long-Standing Reputation**: Over 20 years in the industry, with a strong track record and an A+ BBB rating.
- **Customized Loan Programs**: Offers construction and home-only loan programs that are specifically designed for this market segment.
- **State-of-the-Art Automation**: Leverages business automation to streamline the lending process while employing skilled professionals. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)

## Strategic Focus
- **Expand Attainable Homeownership**: Continue to serve the growing demand for affordable manufactured housing.
- **Technology & Automation**: Continued investment in state-of-the-art business automation and data systems (VP of Data Systems and APIs role exists).
- **Talent Growth**: Actively hiring across multiple departments (Origination, Servicing, IT, HR, Collections) with a focus on building a strong, values-driven team.
- **Market Leadership**: Maintaining its position as one of the most trusted lenders in the manufactured housing space.

## Why Work Here
- **Culture & Values**: The company emphasizes a culture built on **T.I.E.S.: Teamwork, Integrity, Excellence, and Service**. They also cite values of being "Be Unique, Be Innovative & Be Ambitious." [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Work Environment**: Described as a "positive/family-like work environment" with a strong emphasis on **work/life balance**. [cascadeloans.com](https://www.cascadeloans.com/about-us/careers/)
- **Career Growth**: The company states it is "focused and dedicated to developing and providing a platform for growth" for its team members.
- **Remote/Hybrid Policy**: Offers a mix of roles. Some positions are **hybrid** (e.g., Loan Officer in McKinney, TX: "in office up to 3x per week"), while others like the **Encompass Administrator & Developer** are listed as **Remote, USA**. [Greenhouse](http://job-boards.greenhouse.io/cascadeloans?t=042f52133us)
- **Employer Rating**: 3.7/5.0 on LinkedIn (124 reviews), with specific ratings: Work-Life 3.6, Compensation 3.1, Culture 3.6, Career 3.5. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Mission-Driven Work**: Employees contribute to the mission of "Serving the American Dream Through Attainable Home Ownership," which can be a strong motivator in the affordable housing space.

## Sources
1. [cascadeloans.com](https://www.cascadeloans.com/)
2. [Greenhouse Careers Page](http://job-boards.greenhouse.io/cascadeloans?t=042f52133us)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/cascadefinancialservices)
4. [Company Background Page](https://wwwdev.cascadeloans.com/about-us/company-background/)

## Other roles at Cascade Financial Services

- [Servicing Support Analyst](https://feeny.ai/job/servicing-support-analyst-cascade-financial-services-az-bp8t2mq00tya) — AZ, SD
- [Escrow Analysis Specialist - Property Tax & Insurance](https://feeny.ai/job/escrow-analysis-specialist-property-tax-insurance-cascade-financial-services-az-203j6h3jr42y) — AZ SD TX, TN
- [Loan Counselor/Late Stage Collections](https://feeny.ai/job/loan-counselor-late-stage-collections-cascade-financial-services-az-sd-0qdxxevbd17s) — AZ SD, TN
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-cascade-financial-services-az-fl-99g9f6e0a1at) — AZ FL, CA
- [Loan Officer (Hybrid, in office up to 3x/week)](https://feeny.ai/job/loan-officer-hybrid-in-office-up-to-3x-week-cascade-financial-services-az-tx-4zdwh4wecyja) — AZ TX, TN
- [Director of Processing](https://feeny.ai/job/director-of-processing-cascade-financial-services-az-tx-fjkybwsqab50) — AZ TX, TN