---
title: 'Production / Operations Specialist – Sr. at Ibility'
canonical: 'https://feeny.ai/job/production-operations-specialist-sr-ibility-washington-sfcg0d35vtza'
type: 'job'
last_seen: '2026-09-07'
---

# Production / Operations Specialist – Sr. at Ibility

- **Company:** Ibility
- **Location:** Washington, DC
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/ibility/64f39bb7-653f-4a48-b2dc-be760bec8b0e

## Job description

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD.  Ibility is a small but mighty company that is positioned for rapid growth.  Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative.  We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

Position Overview: The Senior Production/Operations Specialist supports the planning, coordination, and execution of operational activities that enable successful program delivery. Working collaboratively with program leadership, project teams, and government stakeholders, this role oversees day-to-day operational processes, coordinates value stream activities, supports workforce readiness initiatives, and identifies opportunities to improve operational efficiency. The Senior Production/Operations Specialist contributes to workflow optimization, process standardization, performance monitoring, and continuous improvement efforts to ensure contract objectives are achieved effectively and efficiently.

Please note this position is contingent upon award (Aug/Sept 2026)

Key Responsibilities:

- Coordinate day-to-day operational activities across program workstreams to support efficient execution of contract objectives.
- Evaluate operational workflows and recommend process improvements that enhance efficiency, consistency, and service delivery.
- Collaborate with program leadership, functional teams, and government stakeholders to support value stream management and operational planning.
- Monitor operational performance metrics, identify trends, risks, and process gaps, and recommend corrective actions to improve program performance.
- Support workforce readiness, training coordination, and operational enablement activities that promote successful adoption of new processes and technologies.
- Contribute to continuous improvement initiatives by identifying opportunities to streamline workflows, standardize operational processes, and improve overall program effectiveness.

Required Qualifications: Bachelor’s degree in Business Administration, Management, Business Analytics, Economics, or a related field. Equivalent combination of education and relevant experience may be considered. Minimum of eight (8) years of professional experience supporting program operations, business operations, healthcare operations, process improvement, or operational management initiatives. Experience coordinating cross-functional teams and managing operational activities across multiple workstreams. Strong leadership skills, with the ability to oversee multiple operations at once, delegate tasks, communicate clearly and respectfully, and evaluate performance metrics. Experience developing reports, managing day-to-day operations, and interacting with cross-functional teams to support business operations and executive decision-making. Strong analytical and problem-solving skills with the ability to identify trends, anomalies, and opportunities for process improvement. Experience translating business requirements into analytical solutions and presenting technical findings to both technical and non-technical stakeholders. Excellent written and verbal communication skills, with the ability to effectively collaborate across cross-functional teams and government stakeholders. Ability to manage multiple priorities, meet deadlines, and work with / manage others in a fast-paced, client-focused environment.

Preferred Qualifications: Experience supporting Federal Government programs, preferably within the Department of Veterans Affairs (VA), Department of Defense (DoD), Defense Health Agency (DHA), Department of Health and Human Services (HHS), or other federal healthcare organizations. Experience supporting healthcare transformation, digital health, healthcare technology, or enterprise modernization initiatives. Experience supporting operational planning, value stream management, workflow optimization, or business process improvement initiatives. Familiarity with Agile delivery methodologies and project management tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, or similar platforms. Experience supporting organizational change management, workforce enablement, or operational readiness initiatives.

We are committed to diversity, inclusion, and accessibility.  We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

## About Ibility

## Company Overview
- **One-liner**: Ibility is a service-disabled veteran-owned small business (SDVOSB) that helps government agencies drive innovation and digital transformation through challenge competitions, human-centered design, and agile delivery.
- **Entity Type**: Private (Privately held LLC; no external venture funding disclosed)
- **Headquarters**: Gaithersburg, Maryland / Washington DC Metropolitan area, USA *(Note: SBA records list a registered address in Avon Lake, Ohio, but the company describes itself as based in the Washington DC metro area)*
- **Founded**: 2020
- **Founders**: Danielle Krakora (CEO & Co-Founder), Ken Beecher (President & Co-Founder)

## Core Business
- **Primary industry**: Business consulting and services; federal government contracting; digital transformation; innovation management
- **Target customers**: B2G — primarily federal government agencies, with the U.S. Department of Veterans Affairs (VA) as a major client; also expanding to agencies beyond the VA
- **Mission**: "Inspire people, create cool stuff, and make a lasting impact on the world" [ibility.io](https://www.ibility.io/your-career)

## Products & Services
- **Challenge Competitions / Innovation Challenges**: Design and execution of prize-based competitions that create new products, improve processes, and implement digital transformation for government agencies, followed by expert resources to pilot winning solutions [search.certifications.sba.gov](https://search.certifications.sba.gov/profile/C3P8H93LRLG3/8RPA7)
- **Digital Transformation Solutions**: End-to-end modernization support, including Agile delivery, process improvement, and implementation services
- **Human-Centered Design (HCD) / User-Centered Design (UCD)**: Research, design, and user-experience services, including instructional systems design and informatics analysis (based on open roles like Instructional Systems Design Engineer and Clinical Informaticist) [jobs.lever.co](https://jobs.lever.co/ibility)
- **Advisory & Operations Consulting**: Program analysis, risk management, technology business management (TBM), organizational change management (OCM), and requirements analysis for government systems (e.g., CGI Momentum implementations) [linkedin.com](https://linkedin.com/company/ibilityllc)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Headcount of 44 employees with **+200% YoY growth** (+36 people); 18 active job postings with **+1,700% yearly job posting growth** [linkedin.com](https://linkedin.com/company/ibilityllc)
- **Notable Investors/Partners**: No external investors — growth is organic via federal contracts. Key certifications/partners include SBA certifications as SDVOSB, VOSB, WOSB, and EDWOSB, with active SAM.gov registration [search.certifications.sba.gov](https://search.certifications.sba.gov/profile/C3P8H93LRLG3/8RPA7); key client work for the U.S. Department of Veterans Affairs [ibility.io](https://www.ibility.io/leadership)
- **Growth Signals**: +200% headcount growth YoY; +53.6% yearly LinkedIn follower growth (2,429 followers); +1,700% YoY growth in job postings; leadership states the mission is expanding from the VA "into agencies beyond the VA" [linkedin.com](https://linkedin.com/company/ibilityllc) [ibility.io](https://www.ibility.io/leadership)

## Competitive Advantages
- **Federal contracting certifications**: SDVOSB/VOSB, WOSB, and EDWOSB designations create preferential contracting opportunities and a defensible niche in government procurement [search.certifications.sba.gov](https://search.certifications.sba.gov/profile/C3P8H93LRLG3/8RPA7)
- **Deep government domain expertise**: Leadership and team talent drawn from agencies/contractors such as the U.S. Department of Veterans Affairs, CGI, Deloitte, and the Defense Contract Audit Agency [linkedin.com](https://linkedin.com/company/ibilityllc)
- **Veteran/military-spouse talent pool**: A team predominantly made up of Veterans and military spouses brings mission alignment, service ethos, and institutional trust with government clients [ibility.io](https://www.ibility.io/your-career)
- **Culture of transparency & empowerment**: Leadership philosophy emphasizes treating employees with respect and working "for the team," reducing administrative burdens through automation so staff can focus on delivery [ibility.io](https://www.ibility.io/leadership)

## Strategic Focus
- **Expand beyond the VA**: The CEO is "excited to expand this mission into agencies beyond the VA" — a clear signal that the current strategic priority is agency diversification [ibility.io](https://www.ibility.io/leadership)
- **Scale delivery capacity**: With active hiring across informatics, risk management, change management, and requirements analysis roles, the company is building bench strength to take on larger contracts [jobs.lever.co](https://jobs.lever.co/ibility)
- **Maintain a lean, high-impact operation**: Leadership emphasizes ruthless prioritization against a clear vision — avoiding big-company red tape while remaining small and agile [ibility.io](https://www.ibility.io/your-career)

## Why Work Here
- **100% remote workforce**: Fully remote with flexibility and work-life balance; some roles may require onsite work but requirements are discussed upfront during hiring [ibility.io](https://www.ibility.io/your-career)
- **Mission-driven culture**: The team is predominantly Veterans and military spouses, fostering a shared commitment to service and supporting Veteran well-being [ibility.io](https://www.ibility.io/your-career)
- **High-growth, small-company environment**: Expect to "wear multiple hats" — roles grow with the company, offering outsized ownership and impact, but with less structure than large enterprises. The company is candid: roles, responsibilities, and processes are still being built [ibility.io](https://www.ibility.io/your-career)
- **People-centric perks**: Culture centered on collaboration, connection, and innovation; a philosophy of treating others "with the same respect, empathy, and support that we would hope to receive" [ibility.io](https://www.ibility.io/your-career)
- **Diversity & inclusion**: Committed to diversity, inclusion, and accessibility; Equal Opportunity Employer across race, color, sex, age, national origin, religion, sexual orientation, gender identity/expression, veteran status, and disability [ibility.io](https://www.ibility.io/your-career)
- **Hiring process transparency**: May use AI tools to assist with application review and analysis, but final hiring decisions are made by humans; candidates can request information on data processing [jobs.lever.co](https://jobs.lever.co/ibility)

## Sources
1. [Your Career — Ibility LLC](https://www.ibility.io/your-career)
2. [LinkedIn — Ibility LLC](https://linkedin.com/company/ibilityllc)
3. [Lever Careers — Ibility](https://jobs.lever.co/ibility)
4. [SBA Small Business Search — IBILITY LLC](https://search.certifications.sba.gov/profile/C3P8H93LRLG3/8RPA7)
5. [Leadership — Ibility LLC](https://www.ibility.io/leadership)

## Other roles at Ibility

- [Project Manager](https://feeny.ai/job/project-manager-ibility-washington-daft10xsrahs) — Washington, DC
- [Senior Project Scheduler](https://feeny.ai/job/senior-project-scheduler-ibility-washington-sd6yn39hhaxg) — Washington, DC
- [Program Manager – Analytics](https://feeny.ai/job/program-manager-analytics-ibility-washington-hyxks715hgeq) — Washington, DC
- [Program Manager – Project Lead](https://feeny.ai/job/program-manager-project-lead-ibility-washington-6ttkq3nt2b60) — Washington, DC
- [Program Analyst – Sr.](https://feeny.ai/job/program-analyst-sr-ibility-washington-b90wd48tpb99) — Washington, DC
- [Program Analyst – Jr.](https://feeny.ai/job/program-analyst-jr-ibility-washington-1ajvqdeymk7j) — Washington, DC
- [Human Factor Engineer](https://feeny.ai/job/human-factor-engineer-ibility-washington-9nb6xaak72km) — Washington, DC
- [OCM Analyst](https://feeny.ai/job/ocm-analyst-ibility-washington-hnc82zd6ze8s) — Washington, DC
- [Senior Interface Testing Analyst](https://feeny.ai/job/senior-interface-testing-analyst-ibility-washington-syq9e96nz2w6) — Washington, DC
- [VP, Assurance Ecosystem](https://feeny.ai/job/vp-assurance-ecosystem-ibility-washington-31exjemcg199) — Washington, DC