---
title: 'Production Specialist at Reachdesk Ltd'
canonical: 'https://feeny.ai/job/production-specialist-reachdesk-ltd-boston-massachusetts-jc32jvxjkx1n'
type: 'job'
last_seen: '2026-09-08'
---

# Production Specialist at Reachdesk Ltd

- **Company:** Reachdesk Ltd
- **Location:** Boston Massachusetts, United States
- **Compensation:** $69k–$91k
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.eu.greenhouse.io/reachdesk/jobs/4969957101

## Job description

Production Specialist Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

## About Us

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.

We’re growing, and we’re currently looking for a Production Specialist to join us.

## About the role

As a Production Specialist at Reachdesk, you will work directly with our Swag Sourcing team to coordinate the sourcing, ordering and delivering of personalized Swag to some of the largest businesses across the globe. You will be responsible for making sure Swag matches client expectations through getting proofs and approvals and you will be responsible for working with our manufacturers to ensure these items arrive on time. You will work directly under our Project Lead and learn how to fully own the procurement process through him. The ideal candidate is a well organized coordinator who enjoys working independently and as part of a team. You thrive in a fast-paced environment, are solutions-oriented, and have a passion for startups and growing a business in a new market.

## Responsibilities

- Work directly with our Project Lead on the end to end process of sourcing swag, from generating personalized products to delivering these goods directly to Reachdesk’s 1000's of global clients.
- Support the build and presentation of client proposals alongside the Project Lead.
- Provide regular customer updates on order process to build trust and drive repeat orders.
- Coordinate orders across multiple vendors, crosschecking against POs to ensure pricing, shipping and decoration information is correct.
- Collaborate with suppliers to create proofs, ensuring these receive client approval.
- Obtain and confirm shipping dates from suppliers.
- Fulfilling product delivery by building shipping notices, scheduling delivery dates and coordinating with our suppliers.
- Liaising with couriers to ensure timely delivery and providing customs paperwork.
- Assign tracking numbers and share key information with clients; confirm delivery and check-in to our warehouses or directly to the client.
- Mange order details and billing throughout production to ensure order accuracy.
- Problem solve directly with the Project Lead in order to meet key SLAs.
- Assist with gathering Fedex bills post delivery completion.

## About You

- 2 years or more in the branded merchandise industry.
- Expertise using CommonSKU, Hoops, MPower Promo, or other promotional product softwares.
- Proficiency in Adobe Illustrator, Affinity Designer, or other vector artwork softwares.
- Experience with Salesforce, Hubspot or other sales CRM platforms.
- Background in creating personalized or printed hard goods and apparel.
- A strong understanding of design principles and ability to communicate these to clients.
- A natural ability to prioritize multiple streams of work across both internal and external stakeholders.
- Excellent verbal & written communication skills.
- Comfort in a client facing role presenting your ideas, driving projects to completion, and reviewing outcomes.

The Benefits

- Competitive salary with generous stock options
- 401(k) with employer match
- Medical, dental & vision insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk’s Privacy Policy here:

[www.reachdesk.com/candidate-privacy-policy](http://www.reachdesk.com/candidate-privacy-policy)

US Salary $69,000—$91,000 USD

## About Reachdesk Ltd

## Company Overview
- **One-liner**: Reachdesk is a global, data-driven B2B gifting and swag platform that helps businesses build deeper connections with prospects, customers, and employees through personalized, automated gifting at scale.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: New York City, NY, United States (with offices in London, UK and Lisbon, Portugal)
- **Founded**: Not publicly available
- **Founders**: Not publicly available (CEO is Temy Mancusi-Ungaro)

## Core Business
- **Primary industry/industries**: Corporate gifting, marketing technology (MarTech), sales enablement, employee engagement
- **Target customers**: B2B – go-to-market (GTM) teams, sales, marketing, and people/HR teams at enterprise and mid-market companies
- **Mission or purpose statement**: “To help businesses build stronger relationships through thoughtful and measurable corporate gifting and swag.”

## Products & Services
- **Gifting Platform**: End-to-end solution to source, store, ship, track, and measure personalized gifts across 180+ countries. Integrates with CRMs (e.g., Salesforce, HubSpot) and marketing platforms via API and a Chrome extension.
- **Swag Sourcing & Fulfillment**: Full-service sourcing of branded merchandise with global warehousing and local shipping, eliminating middlemen and hidden fees.
- **Events Fulfillment**: On-site swag storage, shipping, and fulfillment for events, ensuring timely, branded delivery.
- **Analytics & ROI Tracking**: Dashboard to measure open rates, click-through rates, pipeline influence, and ROI (e.g., 5x pipeline ROI in first year, 85% open rate).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 736,037 total gifts sent in 2024; 180+ countries served; 85% open rate and 56% conversion rate (vs. 3% for traditional marketing emails)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Peak season in Dec 2024 saw 85,788 sends (2,767 per day); strong year-over-year adoption; expanding global warehouse network

## Competitive Advantages
- **Only fully integrated, end-to-end gifting & swag solution** that combines sourcing, fulfillment, personalization, and measurement in one platform.
- **Global fulfillment network** with local warehouses in the US, UK, and Portugal enabling fast, secure delivery to 180+ countries.
- **Data-driven attribution** – trackable ROI and pipeline impact, outperforming traditional email channels by a wide margin.
- **AI and automation** for hyper-personalized gifting at scale, plus seamless CRM/HRIS integrations.

## Strategic Focus
- Continue expanding global reach and warehouse footprint.
- Deepen integrations with leading CRM, marketing, and HR platforms.
- Drive adoption of gifting as a strategic, measurable channel for pipeline generation and employee retention.
- Enhance AI capabilities for personalization and campaign optimization.

## Why Work Here
- **Culture**: Described as “ambitious, supportive, and ready to make an impact” with values like “Be bold, learn fast, get things done” and “Win as one team.” 92% of employees say it’s a Great Place to Work (certified).
- **Work model**: Hybrid environment with offices in New York, London, and Lisbon. Flexibility to suit lifestyle.
- **Perks**: Medical, dental, and vision insurance; generous PTO; home office setup stipend; professional development budget; mental health support; team fun and gifts.
- **Diversity & Inclusion**: Committed to building a diverse and inclusive team; equal opportunity employer.
- **Sustainability**: Partners with eco-conscious vendors and charities.
- **Growth**: Autonomy and ownership encouraged; continuous learning and career advancement.

## Sources
1. [reachdesk.com](https://www.reachdesk.com/)
2. [Reachdesk Careers](https://www.reachdesk.com/careers)
3. [Reachdesk About Us](https://www.reachdesk.com/about-us)
4. [Great Place To Work – Reachdesk](https://www.greatplacetowork.com/certified-company/7044700)
5. [LinkedIn – Reachdesk](https://www.linkedin.com/company/reachdesk)

## Other roles at Reachdesk Ltd

- [Head of Business Systems & Security](https://feeny.ai/job/head-of-business-systems-security-reachdesk-ltd-london-england-dasdmyt0mfgs) — London England, United Kingdom
- [Senior Manager, Marketplace Partnerships](https://feeny.ai/job/senior-manager-marketplace-partnerships-reachdesk-ltd-washington-district-of-740ka39xfx53) — Washington District of Columbia, United States
- [Sourcing Manager (Promotional Merchandise)](https://feeny.ai/job/sourcing-manager-promotional-merchandise-reachdesk-ltd-manchester-england-y0m00sagjndw) — Manchester England, United Kingdom
- [Accounts Payable Specialist](https://feeny.ai/job/accounts-payable-specialist-reachdesk-ltd-porto-dkmdnmh6svmm) — Porto, Portugal
- [Client Success Associate](https://feeny.ai/job/client-success-associate-reachdesk-ltd-london-england-64zmpmqw5w84) — London England, United Kingdom
- [Business Development Representative](https://feeny.ai/job/business-development-representative-reachdesk-ltd-london-england-mc83kgy8jtcz) — London England, United Kingdom
- [Client Success Associate](https://feeny.ai/job/client-success-associate-reachdesk-ltd-new-york-asmtsh25tkzh) — New York, NY
- [Accounts Payable Specialist](https://feeny.ai/job/accounts-payable-specialist-reachdesk-ltd-london-england-9heae2xmqs66) — London England, United Kingdom
- [Sourcing Manager (Promotional Merchandise)](https://feeny.ai/job/sourcing-manager-promotional-merchandise-reachdesk-ltd-london-england-h1aqnpz72w9v) — London England, United Kingdom
- [Senior Manager, Marketplace Partnerships](https://feeny.ai/job/senior-manager-marketplace-partnerships-reachdesk-ltd-boston-massachusetts-ftfj50zyssy4) — Boston Massachusetts, United States