---
title: 'Production Support Engineer | Cloud, DevOps & SRE Graduate Programme at mthree Recruiting Portal'
canonical: 'https://feeny.ai/job/production-support-engineer-cloud-devops-sre-graduate-programme-mthree-afxs1nx1b663'
type: 'job'
last_seen: '2026-09-09'
---

# Production Support Engineer | Cloud, DevOps & SRE Graduate Programme at mthree Recruiting Portal

- **Company:** mthree Recruiting Portal
- **Location:** Salt Lake City Utah, United States
- **Posted:** 2025-07-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/mthreerecruitingportal/jobs/4589040006

## Job description

Locations: South Jordan, UT

Salary: $56,000

Launch Your Career in Technology

Every app, website, payment, and digital service relies on technology running smoothly behind the scenes.

When something goes wrong, Production Support Engineers are the people who investigate the issue, restore service, and help prevent it from happening again.

If you're curious, analytical, and enjoy solving problems, this is an opportunity to build hands-on experience with cloud platforms, Linux, automation, databases, and large-scale enterprise systems from day one.

What Is Production Support?

Production Support Engineers keep business-critical applications running reliably in live environments.

Think of it this way:

Software Engineers build the platform.

QA Engineers test the platform.

Production Support Engineers keep the platform running when it matters most.

Working at the intersection of technology and business, you'll troubleshoot issues, automate processes, and help improve the reliability and performance of systems used by thousands, or even millions, of people every day.

If you enjoy solving puzzles, working under pressure, and understanding how large-scale systems work, this could be the perfect place to start your career.

## What You'll Do

As part of a global production engineering team, you'll:

- Help support large-scale applications and platforms used by leading organizations around the world.
- Monitor business-critical applications and services to ensure high availability and performance.
- Investigate and resolve production incidents across applications, infrastructure, databases, and cloud environments.
- Analyse logs, alerts, and system metrics to identify root causes and prevent recurring issues.
- Partner with software engineers, infrastructure teams, and business stakeholders to improve system reliability and resilience.
- Develop automation and scripting solutions to reduce manual effort and improve operational efficiency.
- Support software releases, change management activities, and disaster recovery exercises.
- Participate in incident response and escalation processes during critical outages.
- Contribute to continuous improvement initiatives and technical documentation.

## What We're Looking For

We're looking for curious problem solvers who enjoy technology and want to build a career in engineering, operations, cloud infrastructure, or site reliability.

Ideally you'll have:

- A degree in Computer Science, Engineering, Information Technology, Mathematics, Physics, or another STEM-related discipline.
- A GPA of 2.75 or above.
- A desire to understand, troubleshoot, and improve complex technology systems, with a strong interest in cloud infrastructure, automation, production engineering, DevOps, or Site Reliability Engineering (SRE).
- Foundational Linux or Unix knowledge and a desire to develop strong troubleshooting skills.
- Exposure to programming or scripting languages such as Python, Bash, JavaScript, or similar.
- Basic SQL knowledge and familiarity with relational databases.
- An interest in distributed systems, cloud computing, networking, and modern technology platforms.
- Strong analytical and problem-solving abilities.
- Clear communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
- A growth mindset, positive attitude, and willingness to learn.
- The right to work without requiring visa sponsorship.

Training & Development

Before joining your client assignment, you'll complete hands-on training designed to prepare you for supporting enterprise-scale applications from day one.

Training covers:

- Linux & Automation
- Python Development
- SQL & Databases
- Monitoring & Observability
- Git & Collaborative Development
- ITSM & Incident Management
- Production Engineering Fundamentals

Why Join mthree?

Production Support is one of the most underrated entry points into technology.

You'll learn how applications, cloud platforms, databases, networks, and infrastructure work together while developing the troubleshooting and analytical skills that top engineering teams rely on every day.

At mthree, you'll:

- Receive industry-focused training before your placement begins.
- Work with global organizations and enterprise-scale technology platforms.
- Gain hands-on experience supporting systems used by thousands or millions of users.
- Develop highly transferable skills in cloud, automation, reliability, and operations.
- Build a strong professional network and receive ongoing career support.
- Accelerate your growth through real-world engineering experience from day one.

Here's why this career path stands out

Many successful careers begin in Production Support:

- Site Reliability Engineering (SRE)
- DevOps
- Cloud Engineering
- Platform Engineering
- Infrastructure Engineering
- Cybersecurity

[Our Production Support Career Pathway](https://mthree.com/careers/graduate-programme/production-support/)

[What is production support: a guide](https://mthree.com/insights/what-is-production-support-a-guide/)

[Production support the best tech career you haven't heard of](https://mthree.com/insights/production-support-the-best-tech-career-you-havent-heard-of/)

If you're looking for a role that combines problem-solving, technology, collaboration, and continuous learning, Production Support could be the ideal launchpad for your career.

We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.

## About mthree Recruiting Portal

## Company Overview
- **One-liner**: mthree provides workforce solutions and graduate training programmes that upskill and deploy job-ready talent across data, engineering, and AI, primarily for complex, regulated industries.
- **Entity Type**: Private (funding stage not disclosed; appears to be a private, likely bootstrapped talent and training company)
- **Headquarters**: London, United Kingdom (implied by global client concentration and typical UK company registration; not explicitly confirmed in available sources)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Talent acquisition, workforce training, workforce solutions, technology staffing, IT consulting.
- Target customers: B2B, primarily enterprise clients in banking, finance, insurance, retail, public sector, and technology sectors.
- Mission or purpose statement: To deploy trained, production-ready talent that delivers from day one and strengthens organisations long term, with cyber security embedded from the start.

## Products & Services
- **Alumni Programme**: A graduate training and placement programme. Candidates receive 4-12 weeks of free training at the mthree Academy, then work as mthree employees on client sites for 12-24 months. After the placement, 90% of Alumni convert to permanent employees of the client, with an average salary increase of 46%. No training bond or fees. [mthree.com](https://mthree.com/careers/graduate-programme/how-it-works/)
- **Workforce Solutions**: Upskilling existing teams and deploying trained talent for data, engineering, and AI roles. Includes cyber security specialism through the CAPSLOCK brand. Services designed for high-risk, regulated environments. [mthree.com](https://mthree.com/)
- **CAPSLOCK (Cyber Brand)**: A specialist cyber security talent arm that embeds security across all engagements, offering cyber awareness and cyber-ready talent for secure data, models, and environments. [mthree.com](https://mthree.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Not disclosed. The company highlights that 90% of Alumni convert to permanent client roles and that 47% of its workforce are women and 61% are ethnic minorities. [mthree.com](https://mthree.com/careers/faqs/)
- **Notable Investors/Partners**: Not publicly named. Clients are described as “top employers in tech, banking, finance, or business sectors” and “industry leaders” – likely global investment banks, insurance firms, and technology companies.
- **Growth Signals**: Expanding AI capability building; global presence with roles across UK, Canada, USA, Hong Kong, Hungary, and Greece; dedicated cyber brand (CAPSLOCK); structured pay raises and conversion opportunities for graduates.

## Competitive Advantages
- **No training bond**: Unlike many similar programmes, mthree does not charge exit fees if a graduate leaves during training or placement. [mthree.com](https://mthree.com/careers/faqs/)
- **High conversion rate**: 90% of Alumni are offered permanent positions with clients, with an average 46% salary increase upon conversion. [mthree.com](https://mthree.com/careers/graduate-programme/how-it-works/)
- **Diversity focus**: 47% women and 61% ethnic minorities in the workforce, far above industry standards, achieved by lowering entry requirements for potential. [mthree.com](https://mthree.com/careers/faqs/)
- **Embedded cybersecurity**: CAPSLOCK ensures cyber awareness is built into every programme, appealing to regulated clients.
- **Location flexibility**: Graduates can choose their preferred work location out of available client sites. [mthree.com](https://mthree.com/careers/faqs/)

## Strategic Focus
- **Scaling AI capability**: Upskill existing teams and deploy AI-ready talent while maintaining quality and control. [mthree.com](https://mthree.com/)
- **Security-first mindset**: Through CAPSLOCK, cyber security is treated as a foundation, not an afterthought.
- **Expansion into new geographies**: Recent job postings show growth in Canada, Hong Kong, and Greece.
- **Nurturing diverse talent**: Continue lowering barriers to entry to attract a wider candidate pool.

## Why Work Here
- **Graduate-friendly**: Structured programme with paid training, guaranteed performance-linked pay rises every 12 months, and clear conversion path to full-time employment.
- **No financial risk**: No upfront fees or training bonds – free to leave anytime.
- **Support system**: Dedicated talent team, regular check-ins, and access to an online Alumni community and in-person events. [mthree.com](https://mthree.com/careers/graduate-programme/how-it-works/)
- **Culture**: Emphasises inclusion, belonging without conforming, and open dialogue. Focus on potential over existing skills.
- **Work model**: Likely a hybrid or office-based model depending on client location; employees work on client sites.
- **Perks**: Vary by country (e.g., gym memberships, life assurance, dental insurance). [mthree.com](https://mthree.com/careers/faqs/)
- **Engineering culture**: Tech roles include software development (Java, Python, C#, C++), SRE/Production Support, and DevOps – strong hands-on problem-solving environment.

## Sources
1. [Greenhouse Careers Portal](http://job-boards.greenhouse.io/mthreerecruitingportal)
2. [mthree.com – Main site](https://mthree.com/)
3. [mthree.com – Careers FAQ](https://mthree.com/careers/faqs/)
4. [mthree.com – Alumni Programme: How it works](https://mthree.com/careers/graduate-programme/how-it-works/)

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