--- title: 'Professional Service Manager at Connecteam' canonical: 'https://feeny.ai/job/professional-service-manager-connecteam-new-york-9eheackzcn3q' type: 'job' last_seen: '2026-09-09' --- # Professional Service Manager at Connecteam - **Company:** Connecteam - **Location:** New York, NY - **Posted:** 2025-04-27 - **Last confirmed live:** 2026-09-09 - **Apply:** https://connecteam.com/careers/5527674004?gh_jid=5527674004 ## Job description Professional Service Manager, US Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. About the Role: We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time. Key Responsibilities: - Meet with clients daily to deliver professional services. - Work offline to complete tasks assigned by clients. - Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions. - Manage multiple tasks in a fast-paced, high-pressure environment. - Collaborate with Customer Success, R&D, and integration partners (including payment processing providers) to support seamless implementations, troubleshoot issues, and ensure a best-in-class customer experience. Experience & Skills: - 1 year of experience in a SaaS company – preferred - Native-level English proficiency – MUST. - You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve. - Strong team player with excellent communication and collaboration skills. - Ability to thrive in a high-pressure environment. Working hours: - Monday–Friday: 9:00am-6:00pm. What We Offer: This role offers a competitive salary of $60,000 per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days. If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you! #LI-Remote Joining Connecteam Is The Smart Move: - We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. - We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. - We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. - We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! - Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! [Our privacy policy](https://drive.google.com/file/d/1JivAppdCXE5QjtK_uWM9ue2834blvyfC/view?usp=sharing) ## About Connecteam ## Company Overview - **One-liner**: Connecteam is an all-in-one employee management platform designed specifically for managing deskless and frontline workforces. - **Entity Type**: Private (Series-stage undisclosed; $165.5M+ total funding) - **Headquarters**: New York, New York, United States (with a major R&D hub in Tel Aviv, Israel) - **Founded**: 2014 - **Founders**: Amir Nehemia (Co-Founder & CEO) ## Core Business - **Primary industry/industries**: Employee Management Software, Human Resources Technology, Operations Management, Deskless Workforce Technology - **Target customers**: B2B, SMB to Enterprise, with a focus on industries with deskless workers (construction, healthcare, retail, transportation, hospitality, field services) - **Mission or purpose statement**: To provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their frontline workforce, simplifying everyday work and keeping operations running smoothly—wherever work happens. ## Products & Services - **Employee Scheduling**: Automated shift scheduling, drag-and-drop calendar, availability management, and shift swapping to prevent under/over-staffing. - **Time Tracking**: Auto-record precise work hours, GPS location tracking, timesheet approvals, and payroll-ready data export. - **Internal Communication**: Instant messaging, company-wide announcements, team feeds, and a searchable employee directory. - **Daily Operations**: Digital forms, checklists, task management, and workflows for quality assurance and real-time visibility. - **Training & Knowledge**: Bite-sized courses, quizzes, training content creation, and a centralized knowledge base for compliance and skill development. - **HR & People Management**: Hiring and onboarding tools, document management, employee engagement surveys, recognition features, and HR record-keeping. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: **$44.0M** estimated annual revenue (2026 data); **$165.5M+** total funding raised. - **Notable Investors/Partners**: Backed by **Insights Partners**, **Stripes**, and **Tiger Global**. Also received non-equity assistance from **Google for Startups**. - **Growth Signals**: - **441 employees** (per LinkedIn, 2026), representing **+44.2% year-over-year headcount growth**. - Trusted by **80,000+ businesses** and **1.2M+ managers and employees** worldwide. - Active job postings have grown **+78.6% year-over-year** (150+ open positions). - 4.8 stars on the App Store (41K+ reviews) and 4.7 stars (1.5K+ reviews) on other platforms. - Operates in **16 countries** including Israel, Australia, UK, Philippines, and Colombia. ## Competitive Advantages - **All-in-One Platform**: Replaces 5-7 separate tools (scheduling, time tracking, communication, training, HR, tasks) with a single, integrated app, reducing software costs and complexity. - **Deskless-First Design**: Purpose-built for the ~3 billion global deskless workers, not a repurposed office productivity tool, leading to higher adoption and ease of use. - **Strong Free Tier**: Offers a generous free plan for up to 10 users with full premium features, creating a powerful bottom-up adoption funnel for small businesses. - **High Customer Satisfaction**: 24/7 live support with sub-5-minute response times, expert setup assistance, and consistently high app store ratings. - **AI-Powered Features**: Integrates AI to automate workflows, reduce busywork, and boost productivity across the platform. ## Strategic Focus - **Global Expansion**: Rapidly expanding into new markets, with active hiring in the US, UK, Israel, and Australia. - **Enterprise Penetration**: Growing its Mid-Market and Enterprise customer base, with dedicated roles for onboarding, success, and account management at larger scales. - **Product Depth**: Continuing to deepen its AI capabilities and adding more sophisticated features for operations, HR, and compliance to serve larger, more regulated industries. - **Industry Specialization**: Deepening its vertical-specific solutions for construction, healthcare, retail, and transportation to capture more market share in these high-need segments. ## Why Work Here - **High-Growth Environment**: A rapidly scaling company with strong financial backing, offering significant career growth opportunities and impact. - **Global & Diverse Team**: 441 employees across 16 countries, with a strong presence in Tel Aviv (R&D) and New York (HQ). The team includes talent from top Israeli tech units (Unit 8200, Ofek 324) and companies like monday.com, Wix, and Fiverr. - **Culture & Perks**: Rated **4.2/5.0** on employer review sites, with strong scores for Culture (4.2) and Career (4.1). Employees describe a fast-paced, mission-driven environment. - **Work Policy**: Appears to be primarily **in-office** at the Tel Aviv and New York hubs, with some remote/hybrid roles available depending on the position and location. - **Engineering & Product Focus**: Strong emphasis on R&D with roles for AI Developers, Back End Tech Leads, Mobile Infrastructure Team Leads, and Senior Full Stack Engineers. The product team is deeply involved in shaping the future of frontline work. ## Sources 1. [Connecteam About Page](https://connecteam.com/about/) 2. [Connecteam Careers Page](https://connecteam.com/careers/) 3. [Connecteam Product Page](https://connecteam.com/) 4. [Built In Connecteam Profile](https://builtin.com/company/connecteam) 5. [LinkedIn Connecteam Company Page](https://www.linkedin.com/company/connecteam) ## Other roles at Connecteam - [Social User Acquisition Manager](https://feeny.ai/job/social-user-acquisition-manager-connecteam-tel-aviv-district-krgbcfpnn0rh) — Tel Aviv District, Israel - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-utah-zeqq0mvywkhm) — Utah, United States - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-colorado-nn8d8b37pe8a) — Colorado, United States - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-new-jersey-vz49s738gqjw) — New Jersey, United States - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-new-york-ae35nv2ps02v) — New York, NY - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-north-carolina-j1wvgj6efg4p) — North Carolina, United States - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-south-carolina-hsj287phkp44) — South Carolina, United States - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-georgia-pxvx4q6ezk9s) — Georgia, United States - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-texas-jzp6m5d1e855) — Texas, United States - [Account Executive - SMB](https://feeny.ai/job/account-executive-smb-connecteam-florida-g5da4g2rsna2) — Florida, United States